Hi,

We urgently need help with our Buy Box issue. We are the only seller of our products and own the brand, but we have lost the Buy Box for several weeks now. This is very important for our business.

Case ID 10379348712

We don’t know why we still don’t have the Buy Box, so we would appreciate your guidance on how to fix this. Please do not send a generic response about regaining the Buy Box; we need specific help for our situation.

Thank you!

We have lost buy box on the FBA inventory on our UK account, a half of product don't have buy box. Despite meeting all the criteria required to win the Buy Box, our products are no longer eligible. We have consulted with Amazon staff, and we understand that the shopping cart is intended to display products offered by sellers who participate in professional sales programs, provide competitively priced goods, timely order delivery services, and exceptional customer service. First, we are professional seller, and then our products have consistently demonstrated popularity on Amazon and have maintained good-ranking positions. Secondly, we All the products in our store are fulfilled by Amazon, and Amazon's delivery speed and reliability have always been trusted by our customers. Finally, we always provide best product and considerate after-sale service for our customers through feedback metric.

We have noticed that our Buy Box was reinstated for a brief period but has once again disappeared, causing a significant negative impact on our sales and overall business performance. We don't know why this happened, it is so disappointed.

Even though we are the brand owner and have submitted proof to Amazon, another seller is still selling our product on our listing, and we are not getting the buy box.

Please some help me with this to get the buy box