Product detail page was removed - No reason why
My detail pages were marked as inactive because of "Restricted product policy violations." but when I click more details to my "Product Policy Compliance" page there are no violations. I can't figure out why it's been removed, it's organic certified tea bags and I'm the brand owner. Amazon support hasn't been able to solve it.
Here's the error message:
Address policy violations to meet listing guidelines
Reason: Restricted product policy violations.
0 replies
Seller_LImVvUWeyiCfQ
There have been a slew of these recently so search the forum to see what others are posting.
Have you opened a case with Seller Support?
Emet_Amazon
Hello @Seller_E4g8CBCm0U4nq,
Thank you for posting your concerns with your listings.
Can you provide the ASIN related to the situation? As mentioned by @Vernon, if you have also created a case, post your case ID so I can look further into the situation or ensure the correct teams are involved to clarify or correct the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_E4g8CBCm0U4nq,
Thank you for posting your following information.
I've contacted support several times but only heard back once, here's the response: "you have to perform a full update on the ASIN with correct information which will override the wrong value." I tried and it didn't work.
Here's the initial case:
15961928251
I have reached out to the appropriate teams to review the situation further. This team does not provide me with direct updates on their reviews or actions, thus I recommend monitoring this case and your account for additional communication on the topic.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
