Hi everyone, I need some urgent help regarding my US seller account.

On April 1st, 2025, I received an email for identity verification under “Other Policy Violations”. I immediately submitted all required verification documents and a photo the same day through the appeal section.

The system showed me that the verification would be completed within 2–3 days, so I waited. But after about a week, instead of being approved, my account got deactivated.

Now, it’s showing a critical violation with an account health rating of 0, and the email says I have 19 days to resolve the issue by contacting Account Health.

Has anyone else faced this? What should I do now to get it reactivated? I didn’t receive any rejection or further request for documents after my first appeal. Please guide me.

Thanks in advance.