Transaction with the supplier cannot be verified
Hello,
We have a situation where our documents are not being accepted, namely the first letter from support:
Pursuant to Section 3 of the Amazon Services Business Solutions Agreement, your account has been deactivated because you are offering items that may be counterfeit. A list of these items is provided at the end of this email.
That is to submit documents for one ASIN.
We sent - Invoices and a letter of authorization.
We received a reply - We cannot accept this invoice because the transaction with the supplier cannot be verified. Please note that in order to verify this invoice, the documents must be authentic and unaltered.
Okay, we have all the necessary documents and we'll confirm the transactions. We sent the bank statement from July 1 to December 20 (transactions are very much, so we divided the bank statement into 3 parts, as three invoices for July 1, the first invoice, for August 29 and December 20, and the full bank statement sent to 22 pages and in fact we had 4 bank statements) In addition, for each transaction we sent a payment from the bank and also for each invoice our supplier delivers to us by postal service goods and we sent 3 shipping leibi.
The total of the documents we sent
- 3 invoices
- LOA
- 4 bank statements
- 3 payment instructions
- 3 shipping labels
As a result, we appealed 3 times with each appeal we added documents and our last appeal was with the above documents.
With that, I have a few questions:
- Am I understanding correctly and moving in this direction that support has accepted the vendor but cannot verify the transaction between me and the supplier? And I need to move in that direction
While writing this post I remembered that I can send contract with supplier....
Any help on this issue would be worth my weight in gold!
Transaction with the supplier cannot be verified
Hello,
We have a situation where our documents are not being accepted, namely the first letter from support:
Pursuant to Section 3 of the Amazon Services Business Solutions Agreement, your account has been deactivated because you are offering items that may be counterfeit. A list of these items is provided at the end of this email.
That is to submit documents for one ASIN.
We sent - Invoices and a letter of authorization.
We received a reply - We cannot accept this invoice because the transaction with the supplier cannot be verified. Please note that in order to verify this invoice, the documents must be authentic and unaltered.
Okay, we have all the necessary documents and we'll confirm the transactions. We sent the bank statement from July 1 to December 20 (transactions are very much, so we divided the bank statement into 3 parts, as three invoices for July 1, the first invoice, for August 29 and December 20, and the full bank statement sent to 22 pages and in fact we had 4 bank statements) In addition, for each transaction we sent a payment from the bank and also for each invoice our supplier delivers to us by postal service goods and we sent 3 shipping leibi.
The total of the documents we sent
- 3 invoices
- LOA
- 4 bank statements
- 3 payment instructions
- 3 shipping labels
As a result, we appealed 3 times with each appeal we added documents and our last appeal was with the above documents.
With that, I have a few questions:
- Am I understanding correctly and moving in this direction that support has accepted the vendor but cannot verify the transaction between me and the supplier? And I need to move in that direction
While writing this post I remembered that I can send contract with supplier....
Any help on this issue would be worth my weight in gold!
9 replies
Seller_OvL8C4BJWiuS9
Who is the LOA from?
Do you have written authorization or approval from the brand or this company to list and or sell the products from their company? A lot of companies will authorize a supplier, but in their terms of use, you are not authorized to distribute the materials from the site they were sourced from. These suppliers are typically licensed and authorized for sale to the end consumer, no resale. I would suggest reviewing your suppliers terms of use or terms of service and work with the brand itself to obtain a letter of authorization as this will be required at this point to show proof you are an authorized distributor for the concerned brand. So you are additionally aware, if your supplier tries to issue you a letter of authorization, it will not be accepted. We will only accept an LOA if issued by the brand or rights owner only.
Seller_lPlxQhjFKbMWa
Thank you for your reply. We have the contract, LOA and other documents directly from the brand.
But the email from Amazon says exactly that they can't verify the transaction
Seller_lPlxQhjFKbMWa
I don't think this information is necessary to resolve the issue. It's a Metabo brand
Seller_lPlxQhjFKbMWa
Don't think I meant anything wrong in my reply. I just don't think the issue is the brand itself and what its name is.
Seller_4zBzdtgCyS9EI
Mann filters has a direct to contract with "Advance Auto parts" and also sells directly to Amazon, so there is NO way you have been authorized to retail on Amazon
--------------------------
LOA: Must come from the brand direct and specifically state you are authorized to retail that brand on Amazon. The person that issues the LOA must be reachable via the contact information on the form.
Invoices: Must be for a COMPLETED transaction. They must show terms of sale (cash/net 30...), Product ID's/UPC's that can be found doing an online search. They must show the products shipped.
If you purchase from a manufacturer, you need a contract that states they own the design and all rights to the product and transfer them to you for retail on Amazon.
Brand names on your invoices must be an EXACT match to brand names shown in the listings (so if detail pages have branding violations, you wont be able to show the invoices they request)
Read all the small print concerning what they asked for. If they ask for a completed invoice, they don't want a copy of the order and separate proof of payment. They want everything exactly as they asked for it.
Transaction with the supplier cannot be verified
Hello,
We have a situation where our documents are not being accepted, namely the first letter from support:
Pursuant to Section 3 of the Amazon Services Business Solutions Agreement, your account has been deactivated because you are offering items that may be counterfeit. A list of these items is provided at the end of this email.
That is to submit documents for one ASIN.
We sent - Invoices and a letter of authorization.
We received a reply - We cannot accept this invoice because the transaction with the supplier cannot be verified. Please note that in order to verify this invoice, the documents must be authentic and unaltered.
Okay, we have all the necessary documents and we'll confirm the transactions. We sent the bank statement from July 1 to December 20 (transactions are very much, so we divided the bank statement into 3 parts, as three invoices for July 1, the first invoice, for August 29 and December 20, and the full bank statement sent to 22 pages and in fact we had 4 bank statements) In addition, for each transaction we sent a payment from the bank and also for each invoice our supplier delivers to us by postal service goods and we sent 3 shipping leibi.
The total of the documents we sent
- 3 invoices
- LOA
- 4 bank statements
- 3 payment instructions
- 3 shipping labels
As a result, we appealed 3 times with each appeal we added documents and our last appeal was with the above documents.
With that, I have a few questions:
- Am I understanding correctly and moving in this direction that support has accepted the vendor but cannot verify the transaction between me and the supplier? And I need to move in that direction
While writing this post I remembered that I can send contract with supplier....
Any help on this issue would be worth my weight in gold!
Transaction with the supplier cannot be verified
Hello,
We have a situation where our documents are not being accepted, namely the first letter from support:
Pursuant to Section 3 of the Amazon Services Business Solutions Agreement, your account has been deactivated because you are offering items that may be counterfeit. A list of these items is provided at the end of this email.
That is to submit documents for one ASIN.
We sent - Invoices and a letter of authorization.
We received a reply - We cannot accept this invoice because the transaction with the supplier cannot be verified. Please note that in order to verify this invoice, the documents must be authentic and unaltered.
Okay, we have all the necessary documents and we'll confirm the transactions. We sent the bank statement from July 1 to December 20 (transactions are very much, so we divided the bank statement into 3 parts, as three invoices for July 1, the first invoice, for August 29 and December 20, and the full bank statement sent to 22 pages and in fact we had 4 bank statements) In addition, for each transaction we sent a payment from the bank and also for each invoice our supplier delivers to us by postal service goods and we sent 3 shipping leibi.
The total of the documents we sent
- 3 invoices
- LOA
- 4 bank statements
- 3 payment instructions
- 3 shipping labels
As a result, we appealed 3 times with each appeal we added documents and our last appeal was with the above documents.
With that, I have a few questions:
- Am I understanding correctly and moving in this direction that support has accepted the vendor but cannot verify the transaction between me and the supplier? And I need to move in that direction
While writing this post I remembered that I can send contract with supplier....
Any help on this issue would be worth my weight in gold!
Transaction with the supplier cannot be verified
Hello,
We have a situation where our documents are not being accepted, namely the first letter from support:
Pursuant to Section 3 of the Amazon Services Business Solutions Agreement, your account has been deactivated because you are offering items that may be counterfeit. A list of these items is provided at the end of this email.
That is to submit documents for one ASIN.
We sent - Invoices and a letter of authorization.
We received a reply - We cannot accept this invoice because the transaction with the supplier cannot be verified. Please note that in order to verify this invoice, the documents must be authentic and unaltered.
Okay, we have all the necessary documents and we'll confirm the transactions. We sent the bank statement from July 1 to December 20 (transactions are very much, so we divided the bank statement into 3 parts, as three invoices for July 1, the first invoice, for August 29 and December 20, and the full bank statement sent to 22 pages and in fact we had 4 bank statements) In addition, for each transaction we sent a payment from the bank and also for each invoice our supplier delivers to us by postal service goods and we sent 3 shipping leibi.
The total of the documents we sent
- 3 invoices
- LOA
- 4 bank statements
- 3 payment instructions
- 3 shipping labels
As a result, we appealed 3 times with each appeal we added documents and our last appeal was with the above documents.
With that, I have a few questions:
- Am I understanding correctly and moving in this direction that support has accepted the vendor but cannot verify the transaction between me and the supplier? And I need to move in that direction
While writing this post I remembered that I can send contract with supplier....
Any help on this issue would be worth my weight in gold!
9 replies
9 replies
Seller_OvL8C4BJWiuS9
Who is the LOA from?
Do you have written authorization or approval from the brand or this company to list and or sell the products from their company? A lot of companies will authorize a supplier, but in their terms of use, you are not authorized to distribute the materials from the site they were sourced from. These suppliers are typically licensed and authorized for sale to the end consumer, no resale. I would suggest reviewing your suppliers terms of use or terms of service and work with the brand itself to obtain a letter of authorization as this will be required at this point to show proof you are an authorized distributor for the concerned brand. So you are additionally aware, if your supplier tries to issue you a letter of authorization, it will not be accepted. We will only accept an LOA if issued by the brand or rights owner only.
Seller_lPlxQhjFKbMWa
Thank you for your reply. We have the contract, LOA and other documents directly from the brand.
But the email from Amazon says exactly that they can't verify the transaction
Seller_lPlxQhjFKbMWa
I don't think this information is necessary to resolve the issue. It's a Metabo brand
Seller_lPlxQhjFKbMWa
Don't think I meant anything wrong in my reply. I just don't think the issue is the brand itself and what its name is.
Seller_4zBzdtgCyS9EI
Mann filters has a direct to contract with "Advance Auto parts" and also sells directly to Amazon, so there is NO way you have been authorized to retail on Amazon
--------------------------
LOA: Must come from the brand direct and specifically state you are authorized to retail that brand on Amazon. The person that issues the LOA must be reachable via the contact information on the form.
Invoices: Must be for a COMPLETED transaction. They must show terms of sale (cash/net 30...), Product ID's/UPC's that can be found doing an online search. They must show the products shipped.
If you purchase from a manufacturer, you need a contract that states they own the design and all rights to the product and transfer them to you for retail on Amazon.
Brand names on your invoices must be an EXACT match to brand names shown in the listings (so if detail pages have branding violations, you wont be able to show the invoices they request)
Read all the small print concerning what they asked for. If they ask for a completed invoice, they don't want a copy of the order and separate proof of payment. They want everything exactly as they asked for it.
Seller_OvL8C4BJWiuS9
Who is the LOA from?
Do you have written authorization or approval from the brand or this company to list and or sell the products from their company? A lot of companies will authorize a supplier, but in their terms of use, you are not authorized to distribute the materials from the site they were sourced from. These suppliers are typically licensed and authorized for sale to the end consumer, no resale. I would suggest reviewing your suppliers terms of use or terms of service and work with the brand itself to obtain a letter of authorization as this will be required at this point to show proof you are an authorized distributor for the concerned brand. So you are additionally aware, if your supplier tries to issue you a letter of authorization, it will not be accepted. We will only accept an LOA if issued by the brand or rights owner only.
Seller_OvL8C4BJWiuS9
Who is the LOA from?
Do you have written authorization or approval from the brand or this company to list and or sell the products from their company? A lot of companies will authorize a supplier, but in their terms of use, you are not authorized to distribute the materials from the site they were sourced from. These suppliers are typically licensed and authorized for sale to the end consumer, no resale. I would suggest reviewing your suppliers terms of use or terms of service and work with the brand itself to obtain a letter of authorization as this will be required at this point to show proof you are an authorized distributor for the concerned brand. So you are additionally aware, if your supplier tries to issue you a letter of authorization, it will not be accepted. We will only accept an LOA if issued by the brand or rights owner only.
Seller_lPlxQhjFKbMWa
Thank you for your reply. We have the contract, LOA and other documents directly from the brand.
But the email from Amazon says exactly that they can't verify the transaction
Seller_lPlxQhjFKbMWa
Thank you for your reply. We have the contract, LOA and other documents directly from the brand.
But the email from Amazon says exactly that they can't verify the transaction
Seller_OvL8C4BJWiuS9
What brand are you referring to?
Seller_lPlxQhjFKbMWa
I don't think this information is necessary to resolve the issue. It's a Metabo brand
Seller_lPlxQhjFKbMWa
I don't think this information is necessary to resolve the issue. It's a Metabo brand
Seller_lPlxQhjFKbMWa
Don't think I meant anything wrong in my reply. I just don't think the issue is the brand itself and what its name is.
Seller_lPlxQhjFKbMWa
Don't think I meant anything wrong in my reply. I just don't think the issue is the brand itself and what its name is.
Seller_4zBzdtgCyS9EI
Mann filters has a direct to contract with "Advance Auto parts" and also sells directly to Amazon, so there is NO way you have been authorized to retail on Amazon
--------------------------
LOA: Must come from the brand direct and specifically state you are authorized to retail that brand on Amazon. The person that issues the LOA must be reachable via the contact information on the form.
Invoices: Must be for a COMPLETED transaction. They must show terms of sale (cash/net 30...), Product ID's/UPC's that can be found doing an online search. They must show the products shipped.
If you purchase from a manufacturer, you need a contract that states they own the design and all rights to the product and transfer them to you for retail on Amazon.
Brand names on your invoices must be an EXACT match to brand names shown in the listings (so if detail pages have branding violations, you wont be able to show the invoices they request)
Read all the small print concerning what they asked for. If they ask for a completed invoice, they don't want a copy of the order and separate proof of payment. They want everything exactly as they asked for it.
Seller_4zBzdtgCyS9EI
Mann filters has a direct to contract with "Advance Auto parts" and also sells directly to Amazon, so there is NO way you have been authorized to retail on Amazon
--------------------------
LOA: Must come from the brand direct and specifically state you are authorized to retail that brand on Amazon. The person that issues the LOA must be reachable via the contact information on the form.
Invoices: Must be for a COMPLETED transaction. They must show terms of sale (cash/net 30...), Product ID's/UPC's that can be found doing an online search. They must show the products shipped.
If you purchase from a manufacturer, you need a contract that states they own the design and all rights to the product and transfer them to you for retail on Amazon.
Brand names on your invoices must be an EXACT match to brand names shown in the listings (so if detail pages have branding violations, you wont be able to show the invoices they request)
Read all the small print concerning what they asked for. If they ask for a completed invoice, they don't want a copy of the order and separate proof of payment. They want everything exactly as they asked for it.
