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Subject: Request for Account Reactivation - [Canvas & Co]
Dear Seller Performance Team,
I hope this message finds you well.
I am writing to request the reactivation of my Amazon seller account, [Canvas & Co ].
I have received your email regarding the need for identity and supply chain verification and am eager to comply with the necessary steps to resolve this issue.
### Steps I Have Taken:
1. **Clicked on the provided link**: I have accessed the [Seller Verification Service](https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render).
2. **Followed on-screen instructions**: I have uploaded the required documents and connected with an associate as instructed.
### Verification Interview Attendance:
The owner and operator of this account, along with any necessary business partners, are prepared to attend the verification interview. We have substantiating documentation ready to demonstrate our business operations and relationships.
### Request for Assistance:
If there are any additional steps or specific details you require, please let me know. I am committed to providing any information needed to expedite the reactivation process.
Thank you for your assistance and understanding. Please let me know if there are any further actions I need to take to reactivate my account.
Best regards,
[Moderator Edit: removed personal information]
8 replies
Seller_kIukTwdhvntAp
First, this is a FORUM and not Amazon so only other sellers are normally here to see questions and cries for help. The occasional MOD does stop by to monitor things and maybe one will see this.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Did your uploaded documents include an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.
NOTE the verification from the brand that the source is legitimate and authorized, NOT one of those touted on TikTok and YouTube as having "thousands of brands and products".
Emet_Amazon
Hello @Seller_VzohjI3hHkNn6,
Thank you for posting your concern with your video verification.
Request for Assistance:
If there are any additional steps or specific details you require, please let me know. I am committed to providing any information needed to expedite the reactivation process.
Did you receive an outcome from this video call? As noted this is a situation surrounding a supply chain review.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
As we are here, I will ask the inevitable and if you have a case ID I can look further into? I would additionally ask for you to provide your original deactivation notice so we can understand what documentation may be required in this situation.
Did your uploaded documents include an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.
NOTE the verification from the brand that the source is legitimate and authorized, NOT one of those touted on TikTok and YouTube as having "thousands of brands and products".
Here @Seller_kIukTwdhvntAp provided some guidance typically requested documentation. Did you need to provide invoices and a letter of authorization? Did you cross check their related help pages to confirm they meet our requirements?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_VzohjI3hHkNn6,
Thank you for following up on the situation.
This notice is a final decision in most situations meaning the account may not be eligible for reactivation. They also do not provide any path forward in the notice.
Did you need to provide invoices and a letter of authorization? Did you cross check their related help pages to confirm they meet our requirements?
This situations does not allow the acceptance of any form of appeal, we will only accept a valid dispute showing proof of verification. Holistically in this situation documents can vary from the ID provided in the mentioned case to additionally adding in the previously requested invoices and LOA. Please be aware that as noted above the notification received is normally associated with a final decision and I cannot guarantee that they will respond or provide any favorable response.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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