New Seller Community
Help: Need to restore automatically split sub-asin
Recently the sub asin of my product was automatically split from the parent asin, I didn't receive any message in the performance notification so I tried to contact the online customer support and got the conclusion that I was advised to re-merge the sub asin, the first time I re-merged the sub asin but after one hour it was automatically split again, is there any way to solve this problem?
Case: 17462045041
3 replies
Seller_Ut0hmGh2XSSLC
After my first attempt to re-merge the sub-asin, my asin ended up being split and all of my listing's content was gone,which is too bad!
Danny_Amazon
Hello @Seller_Ut0hmGh2XSSLC- and thanks for seeking some insight on your ASIN here on the seller forums!
I took a look through your provided case ID, and see they provided some further instruction on using a category specific inventory file upload to set the variation relationship.
As you upload this template, be sure to include information for the color attribute so the variation relationship will work!
This should help you resolve the issue, but please let me know if you run into further questions.
Thanks,
Danny
