my shipments keep being returned to sender. Why is Amazon making me send my packages there if they know it is not receiving any packages? All my time and money is just lost.

I got a message this morning from a buyer, saying that the package said it was delivered but on USPS it is saying Alert: Addressee Unknown & Your item was returned to the sender on June 6, 2024 at "-------" because the addressee was not known at the delivery address noted on the package.

I never seen this error/message before and am pretty confused on what to do from here because the customer needs the item.

Can a mod please look into this case ID 15251582191

We were part of Amazon's Ship with Amazon pilot program a number of years ago. This is where you buy shipping and Amazon is the carrier who picks up the packages just like with USPS, UPS, or FedEx. We loved the program. Things ran smoothly, great pricing, no major headaches to report.

Amazon stopped the program abruptly the years later brought it back. You'll see in forums a number of posts of the Amazon Shipping option coming up in the carrier menu under buy shipping.

The new rollout has been terrible, Amazon loses a crazy percentage of packages, pickups are inconsistent, and now they are returning packages for absolutely no reason at all. They get to the Amazon shipping hub in our state and then are returned to us the next day. The labels are fine, the boxes show no signs of damage, the addresses are fine (we reshipped packages using a different carrier and those arrive no problem at all).

We tried getting refunds on the labels (not the items) and keep getting auto-denied by Amazon's "smart bots" within seconds. We brought this issue up several times including in this case and the person on Amazon's Shipping Escalation Team clearly has no idea what Amazon policy is or how it impacts users.

She even said twice that the system won't tell her why the packages were returned. How is this possible or acceptable? Something caused Amazon's system to waste my time and money and not delight Amazon's customers. Clearly they need to fix this problem at this Amazon hub because it is not us who is at fault here.