Item returned to sender
I got a message this morning from a buyer, saying that the package said it was delivered but on USPS it is saying Alert: Addressee Unknown & Your item was returned to the sender on June 6, 2024 at "-------" because the addressee was not known at the delivery address noted on the package.
I never seen this error/message before and am pretty confused on what to do from here because the customer needs the item.
2 replies
Seller_Hi7wbO2Kbo6bl
If you used Amazon buy-shipping, refer the buyer to the claim process. They will have to wait past the end of the delivery window to file a claim.* Belay this.
If you did not use Amazon buy-shipping, just refund. You could wait to receive it back before refunding.
Do not send another unless the buyer places another order. Do not resend the package.
* Edited to add: I realize that if the item is returned to seller, this should not be an Amazon funded refund, but a seller funded refund (sellers should not keep both the merchandise and the money)
This shipping loss is just one of those things.
Danny_Amazon
Thanks for offering that well thought out guidance @Seller_Hi7wbO2Kbo6bl- if that did help answer your question, @Seller_qqBzVsuJ9Ns4i- please consider marking it as the 'most helpful' solution! If you do still have any questions on this experience though, don't hesitate to let me know!
Thanks,
Danny
