My account was suspended for possible counterfeiting.
My account was suspended for possible counterfeiting.
When I received the letter, it indicated an ASIN that they had discovered through an audit of my account and I had to prove that the product was authentic. When I investigated, I found that it was a NIKE sock left over from a 2021 purchase at Shoes Canival registered by FBM.
I identify the invoice, the stocking, the statement of the card that I used to pay the purchase, I identify the purchase, I highlight all the important data that proves that the purchase was indeed made in this store; everything matches, but the person who receives the information does not accept what I sent, they ask me to send an invoice that does not exceed 365 days and it is rude what they ask because if I bought it in 2021 and there is proof that I bought it in 2021 because the account is still suspended because they want an updated invoice.
The abuses committed by the platform with us sellers are unacceptable. We are a company of seniors who decided to develop this business to not be a burden of the state and they have destroyed our source of income with their lack of empathy and common sense. We have been selling on the platform since 2019 with a clean track record, complying with all policies, everything is in order, but when they make a decision with our business they do not evaluate any of this.
I feel very helpless in this situation, I have been sending information for more than two months and I always get the same answer. It is an absolute abuse and I feel that my hands are tied, the people in charge of this type of situation cannot be human, because if they were, what is happening is alarming. The ease with which they destroy a business and people's lives, no matter what happens on the other side.
0 replies
Seller_OvL8C4BJWiuS9
This is a business enterprise, so sorry, Amazon will not show empathy. The fact of the matter is that a receipt from a purchase at a store is not sufficient as it doesn't show supply chain. Also, Nike is not allowed to be sold on Amazon (yes, there are sellers who do and will eventually be shut down).
Common sense is that they asked you for valid proof of legitimacy and you cannot provide it, hence the suspension.
Seller_rI7BZIczK8iAC
Go in the search bar on top, type "Nike" and read the countless threads.
Listing Nike is suicide of your account.
Seller_4zBzdtgCyS9EI
Might wanna search help for "sourcing guidelines" and "violation invoice requirements"
Seller_dNRiCT7uhHzDh
Amazon is pushing out 3rd party retailers on their platform. Even though you purchased the item new, the item was purchased through a retail store, hence Amazon now considers the product as used since you are not authorized by Nike to sell their brand. This is the new norm on Amazon. Unfortunately, these are the rules and fighting the system only makes matter worse for your business. We are only able to list items now that are already listing on Amazon's site. Even though we have been selling these brands for 10 years; if the UPC is not in their system, Amazon will not approve item to sell anymore. We send applications to sell multiple brands with required documentation but are now told with every brand "We are not accepting applications at this time." Sorry, I feel your pain but like us, we are changing our business plan for 2025. Not that this helps, but we suggest looking into other markets like eBay, Walmart, etc. They have less restrictions.
My account was suspended for possible counterfeiting.
My account was suspended for possible counterfeiting.
When I received the letter, it indicated an ASIN that they had discovered through an audit of my account and I had to prove that the product was authentic. When I investigated, I found that it was a NIKE sock left over from a 2021 purchase at Shoes Canival registered by FBM.
I identify the invoice, the stocking, the statement of the card that I used to pay the purchase, I identify the purchase, I highlight all the important data that proves that the purchase was indeed made in this store; everything matches, but the person who receives the information does not accept what I sent, they ask me to send an invoice that does not exceed 365 days and it is rude what they ask because if I bought it in 2021 and there is proof that I bought it in 2021 because the account is still suspended because they want an updated invoice.
The abuses committed by the platform with us sellers are unacceptable. We are a company of seniors who decided to develop this business to not be a burden of the state and they have destroyed our source of income with their lack of empathy and common sense. We have been selling on the platform since 2019 with a clean track record, complying with all policies, everything is in order, but when they make a decision with our business they do not evaluate any of this.
I feel very helpless in this situation, I have been sending information for more than two months and I always get the same answer. It is an absolute abuse and I feel that my hands are tied, the people in charge of this type of situation cannot be human, because if they were, what is happening is alarming. The ease with which they destroy a business and people's lives, no matter what happens on the other side.
My account was suspended for possible counterfeiting.
My account was suspended for possible counterfeiting.
When I received the letter, it indicated an ASIN that they had discovered through an audit of my account and I had to prove that the product was authentic. When I investigated, I found that it was a NIKE sock left over from a 2021 purchase at Shoes Canival registered by FBM.
I identify the invoice, the stocking, the statement of the card that I used to pay the purchase, I identify the purchase, I highlight all the important data that proves that the purchase was indeed made in this store; everything matches, but the person who receives the information does not accept what I sent, they ask me to send an invoice that does not exceed 365 days and it is rude what they ask because if I bought it in 2021 and there is proof that I bought it in 2021 because the account is still suspended because they want an updated invoice.
The abuses committed by the platform with us sellers are unacceptable. We are a company of seniors who decided to develop this business to not be a burden of the state and they have destroyed our source of income with their lack of empathy and common sense. We have been selling on the platform since 2019 with a clean track record, complying with all policies, everything is in order, but when they make a decision with our business they do not evaluate any of this.
I feel very helpless in this situation, I have been sending information for more than two months and I always get the same answer. It is an absolute abuse and I feel that my hands are tied, the people in charge of this type of situation cannot be human, because if they were, what is happening is alarming. The ease with which they destroy a business and people's lives, no matter what happens on the other side.
0 replies
0 replies
Seller_OvL8C4BJWiuS9
This is a business enterprise, so sorry, Amazon will not show empathy. The fact of the matter is that a receipt from a purchase at a store is not sufficient as it doesn't show supply chain. Also, Nike is not allowed to be sold on Amazon (yes, there are sellers who do and will eventually be shut down).
Common sense is that they asked you for valid proof of legitimacy and you cannot provide it, hence the suspension.
Seller_rI7BZIczK8iAC
Go in the search bar on top, type "Nike" and read the countless threads.
Listing Nike is suicide of your account.
Seller_4zBzdtgCyS9EI
Might wanna search help for "sourcing guidelines" and "violation invoice requirements"
Seller_dNRiCT7uhHzDh
Amazon is pushing out 3rd party retailers on their platform. Even though you purchased the item new, the item was purchased through a retail store, hence Amazon now considers the product as used since you are not authorized by Nike to sell their brand. This is the new norm on Amazon. Unfortunately, these are the rules and fighting the system only makes matter worse for your business. We are only able to list items now that are already listing on Amazon's site. Even though we have been selling these brands for 10 years; if the UPC is not in their system, Amazon will not approve item to sell anymore. We send applications to sell multiple brands with required documentation but are now told with every brand "We are not accepting applications at this time." Sorry, I feel your pain but like us, we are changing our business plan for 2025. Not that this helps, but we suggest looking into other markets like eBay, Walmart, etc. They have less restrictions.
Seller_OvL8C4BJWiuS9
This is a business enterprise, so sorry, Amazon will not show empathy. The fact of the matter is that a receipt from a purchase at a store is not sufficient as it doesn't show supply chain. Also, Nike is not allowed to be sold on Amazon (yes, there are sellers who do and will eventually be shut down).
Common sense is that they asked you for valid proof of legitimacy and you cannot provide it, hence the suspension.
Seller_OvL8C4BJWiuS9
This is a business enterprise, so sorry, Amazon will not show empathy. The fact of the matter is that a receipt from a purchase at a store is not sufficient as it doesn't show supply chain. Also, Nike is not allowed to be sold on Amazon (yes, there are sellers who do and will eventually be shut down).
Common sense is that they asked you for valid proof of legitimacy and you cannot provide it, hence the suspension.
Seller_rI7BZIczK8iAC
Go in the search bar on top, type "Nike" and read the countless threads.
Listing Nike is suicide of your account.
Seller_rI7BZIczK8iAC
Go in the search bar on top, type "Nike" and read the countless threads.
Listing Nike is suicide of your account.
Seller_4zBzdtgCyS9EI
Might wanna search help for "sourcing guidelines" and "violation invoice requirements"
Seller_4zBzdtgCyS9EI
Might wanna search help for "sourcing guidelines" and "violation invoice requirements"
Seller_dNRiCT7uhHzDh
Amazon is pushing out 3rd party retailers on their platform. Even though you purchased the item new, the item was purchased through a retail store, hence Amazon now considers the product as used since you are not authorized by Nike to sell their brand. This is the new norm on Amazon. Unfortunately, these are the rules and fighting the system only makes matter worse for your business. We are only able to list items now that are already listing on Amazon's site. Even though we have been selling these brands for 10 years; if the UPC is not in their system, Amazon will not approve item to sell anymore. We send applications to sell multiple brands with required documentation but are now told with every brand "We are not accepting applications at this time." Sorry, I feel your pain but like us, we are changing our business plan for 2025. Not that this helps, but we suggest looking into other markets like eBay, Walmart, etc. They have less restrictions.
Seller_dNRiCT7uhHzDh
Amazon is pushing out 3rd party retailers on their platform. Even though you purchased the item new, the item was purchased through a retail store, hence Amazon now considers the product as used since you are not authorized by Nike to sell their brand. This is the new norm on Amazon. Unfortunately, these are the rules and fighting the system only makes matter worse for your business. We are only able to list items now that are already listing on Amazon's site. Even though we have been selling these brands for 10 years; if the UPC is not in their system, Amazon will not approve item to sell anymore. We send applications to sell multiple brands with required documentation but are now told with every brand "We are not accepting applications at this time." Sorry, I feel your pain but like us, we are changing our business plan for 2025. Not that this helps, but we suggest looking into other markets like eBay, Walmart, etc. They have less restrictions.
