Countries
Read onlyHello,
I have two very important issues that need to be addressed by the relevant personnel ASAP!!!!!!!!
1, ASIN: B0DFC37Z7B CASE ID:16603622871
The compliance review for this product has been going on for 15 days, which is an abnormal situation in terms of audit duration. Please help to forward this to the team for an urgent review.
2, CASE ID: 16611362331 ASIN: B0DHGMFRJG
This issue is very serious and urgent!!!!!
Background: As this product is battery-powered, all inventory has been marked as non-sellable and is estimated to be disposed of by Amazon automatically by December 8th according to the email we received from Fulfillment by Amazon Operations, with a total disposal inventory of 83 pieces, potentially leading to a loss of several thousand dollars. However, this product is indeed a battery product in compliance, and the compliance review is currently ongoing in the background, with the case id being: 16611362331. Amazon's compliance team has not reviewed our product, which will inevitably lead to the direct disposal of the 83 pieces of inventory for this product by Amazon.
Request:
Please help us forward this case to the Compliance team, Product Safety team, or any team dealing with this issue. Either have them help us remove the non-sellable inventory mark, or have them expedite the compliance review for this product so we can appeal to remove the non-sellable inventory mark. Please note: Do not reply to us suggesting we return the product ourselves. The logistics cost of returning and then resending will even exceed the loss of disposal!!! Please help us solve the problem truly, thank you!
Good Evening @Seller_4Mnb4UhqwIT4G,
I have escalated both cases to the Compliance team to see if we can get the document review expedited as you have waited over the 15 business day window to have them looked at. They should get back to us within the next few business days. I will let you know when I hear back from them. Until then, have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Good Morning @Seller_4Mnb4UhqwIT4G,
It appears CASE ID:16603622871 associated to B0DFC37Z7B is still under review.
CASE ID: 16611362331 related to B0DHGMFRJG has had an update and the compliance documents have been approved. The listing should be live on the website now (as of November 29th, 2024).
I will follow up with you as soon as I hear back regarding CASE ID 16603622871. Have a marvelous rest of your Monday!
Sincerely, Cooper_Amazon
Good Morning @Seller_4Mnb4UhqwIT4G,
CASE ID16603622871 associated to B0DFC37Z7B has had an update and the compliance documents have been approved. The listing should be live on the website now (as of December 3rd, 2024).
With that great news, please have a terrific Tuesday and take care! 🎉
Cheers, Cooper_Amazon