Countries
Read only
Why is it okay to leave a bad review when there's no proof?
This is a really bad part of Amazon, in the latest feedback, the customer left a bad feedback, I clicked on it and complained about the product being bumped, I looked at the email and didn't receive any pictures or messages, a large product was just refunded, a bad feedback was left and Amazon wouldn't let it be deleted? What kind of logic is this, so someone can leave a bad review if they want to, without any evidence or examining the authenticity of the incident?
2 replies
Seller_nRFmxiQg4EGrw
First of all, was this a Review? Or feedback? Your title states "Review", but sounds like a feedback.
Not sure why you think that a customer should be required to jump through hoops to leave a negative comment. I'm not aware of any site that requires evidence from a dissatisfied customer for a review/feedback.
Now as for the refund, why was it refunded? That's a separate issue, and should be unrelated to any feedback from the customer.
Quincy_Amazon
Hello @Seller_qsUdBh2ch2KSh
Thank you for posting your inquiry to the Forums.
For clarification, are you referring to seller feedback that you received or product reviews that are displayed on the product detail page?
For reference, product reviews provide a description about the quality of the product, its function or usefulness. Seller feedback covers the experience provided by the seller from whom the product has been purchased, in terms of reliability, quality, and overall fulfilment experience.
If you see reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it. You can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
To request removal of feedback, go to the Feedback Manager. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.
Please feel free to update this thread if you need additional assistance. You can also include the case ID number opened with Support regarding this concern and I can review the correspondence already provided.
Regards,
Quincy_Amazon
Similar Discussions
