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Greetings from Amazon Community Managers !
Hello everyone! 🙂
I'm Adam, and I'm thrilled to be your new Community Manager. My role is to provide support, create a helpful environment, and ensure our forums are a welcoming space for all.
I'm committed to keeping our conversations respectful, informative, and within our community guidelines. Let's work together to make this a positive and inclusive space where everyone feels comfortable.
To get started, feel free to leave a "Hi!" in the comments below. I'd love to hear about your experiences with Amazon.
Looking forward to connecting with you!
Warm Regards,
Adam, Amazon Community Manager
19 replies
Seller_dEjNb9fiOxL8d
Hi Adam,
How are you doing? What kind of support are you expected to provide please?
Seller_jRDVdUOn3lMN9
Hello ADAM... I hope under your management issues will be solved more promptly. & please pass HI to EVE...😊
Seller_9YgUrLVEXshYF
We are writing to express our deep concern and frustration regarding the deactivation of our seller account, which has now been inactive for over 15 days.
Despite our numerous attempts to resolve this issue, we have yet to receive any response from your team.As long-standing sellers on Amazon, we have always prioritized delivering high-quality and authentic products to our customers.
Each of our products is listed only after obtaining the necessary approvals from Amazon. We have built a reputation for reliability and customer satisfaction, consistently providing the best possible service.
Unfortunately, our account was recently suspended due to what appears to be repeated fake orders placed by competitors using different customer accounts from various locations.
In response to this unjust suspension, we have diligently submitted all required documents and proofs demonstrating the authenticity of our products.However, despite of our compliance and cooperation, our account remains deactivated till date, and we are met with silence from the Amazon support team.
It is very much disheartening to witness that while Amazon increasingly focuses on being consumer-friendly, it seems to overlook the challenges and needs of small businesses.
The prolonged inactivity and lack of communication are severely impacting our business operations and causing significant distress.This situation highlights a worrying trend where small businesses are not receiving the necessary support and consideration they deserve.We are disappointed by the apparent disregard for seller support and the overall handling of this matter.
It is crucial for sellers to receive timely assistance and fair treatment, especially when they have a proven track record of maintaining high standards.We respectfully urge the Amazon seller support team to expedite the review process of our appeal and reinstate our account at the earliest opportunity. Our continued ability to serve Amazon's customers depends on it.
Thank you for your attention to this matter.
Seller_imAPwmBMsylJ3
I am writing to express my serious concerns and frustration regarding the continuous non-pickup of my orders by the ATS delivery partner. My last successful pickup was in April 2024, and since then, despite numerous complaints and form submissions, my issue remains unresolved.
Here are the key details of my complaint:
Last Pickup Date: April 2024
Duration of Issue: Over 2-3 months (April 2024 to July 2024)
Attempts to Resolve: Multiple complaints submitted via Easy Ship and other complaint forms
Current Impact: Daily order cancellations due to non-pickup
Despite my consistent efforts to bring this to your attention, there has been no effective resolution. The lack of response and action from the ATS delivery partner is causing significant disruptions to my business operations and is affecting my ability to serve my customers.
Seller_9yMRgwECpnjzy
Hi Adam,
How are you doing? Amazon always trying to bring best for sellers, Thank you for your cooperation and kind support.
Seller_6Z9041std88Og
Hi Adam,
It would be great if you can help us with pickup issues we are facing with amazon. It's been more than 3 months now and our order are not being picked up. We are raising tickets from last 3 months and the issue still persist. It would be great if you can ask the team to look into this as we are loosing our business due this issue. If things goes on like this then we have no choice other than moving on to some other platform
Seller_MCgzyoWxmydfi
Shipment id:- FBA15J2WKTPLI am not satisfied with the information provided by Amazon. I had sent all the products from my side. My products have either been stolen or lost or how have my products been damaged by your team? What has been done to my products? I should be told about it in detail. Where have my products disappeared? I had sent all the products from my side. Who is responsible for my lost products? I have also given you proof of sending all the products. I have emailed many times and I get the same reply again and again. On calling, new ones are made, but the old ones are destroyed. [Moderator Edit: Personal Information Removed]
For a long time I am asking for my products back because they are not selling on Amazon and have not yet reached my home. They have not reached my home from your warehouse. Please share the details of that too and also let me know when I will get my remaining products. I am facing a lot of trouble due to Amazon's negligence.
As I would like to tell you my products are worth 9 to 10 lakh rupees and I have not received them yet. I am likely to suffer huge losses.
Please take appropriate action on this as soon as possible. It has been at least 2 months since I have been repeatedly mailing and calling on this matter, repeatedly giving my evidence to Amazon,
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