Hello everyone,

This is the third and final installment of our multiple accounts appeals and dispute series. This post will cover scenarios where you may not be familiar with the associated store.

As mentioned in both of my previous threads, I advise reviewing your performance notifications to verify what the associated store is. This will be crucial is understanding how this happened and where it originated.

How this happens:

Situations like this occur when we identify shared information between you and an account that is currently unable to sell on amazon. This implies that you are associated with a deactivated store which violates our code of conduct – multiple account policy.

As this scenario is due to some type of shared information there are a few places we recommend checking:

• Any and all detailed used to register or maintain your selling account
• Shared devices (Phone, computer, laptop etc.)
• User permissions
• Shared login/password

When it comes to account details, I advise reviewing your account information and verify if anyone you are affiliated with shares this same information. An example can be a spouse or roommate living at the same address who runs their own account.

As for shared devices, this is self-explanatory. Has anyone ever used the same device or have you ever used someone else device to access a selling account?

Have you ever granted user permissions or shared your login with another individual who had, or currently has access to your account? Are you aware of how they are accessing your account? If you have granted permissions, do these other users manage other accounts or have access to them?

Addressing the situation:

When it comes to addressing this situation, the first thing we will always request is supporting documentation that shows proof you do not own another account. To summarize this, we require documents that validate a separation from the other store, or individual. These can be contracts, termination agreements, bill of sale, transfer of ownership. Similar documents may be accepted such as proof of payment for services you received.

The goal of these documents is to understand how and why an association occurred such as business partner, employee, hire virtual assistance etc. Additionally, they should show proof of separation, this is where termination agreements come into play.

Depending on the scenario you find yourself in, we may also require an explanation detailing the timeline of events including specific dates and when association and separation occurred.

If we cannot validate the information or explanation provided, we will require that the associated store be reinstated prior to your store being reactivated. If you are able to verify that store has been reinstated, you can follow the guidance provided at the end of my previous post on secondary accounts. This provides guidance on next steps to take and which options to choose when acknowledging the reactivation.

If you need further guidance, please create your own thread detailing your situation. When creating your topic please review my post with suggestions on creating an account health thread so we can best assist you through your situation and have enough information to do so.

Emet.