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Multiple Accounts Appeals and Disputes – Secondary Account
Hello Everyone,
This is part two of our multiple accounts appeals and dispute series. This post will cover situations similar to the global account process previously posted.
As mentioned in my original thread, the first step regardless of the situation should be to review your performance notifications and verify if you recognize the store you were found to be associated with. This will help identify the scenarios described below.
Secondary Accounts:
If you own, operate, or manage another store in the same region, this is considered a second account. Per our code of conduct - multiple accounts policy, you are authorized to have a secondary store but they must meet at least one of the listed requirements.
Examples of a legitimate business justification include:
- You own multiple brands and maintain separate businesses for each
- You manufacture products for two distinct and separate companies
- You are recruited for an Amazon program that requires separate accounts
Even in situations where you meet these requirements, we also require that all stores be in an active and heathy standing. If one of these stores are deactivated all remaining stores may be deactivated until the original issue is resolved.
Many of these situations do not need to include an actively used account. An example of this could be an account pending the completion of registration. If you at any point started the registration of a store but never completed the process, this could still create an account and subsequent policy violation.
If you run into login issues, you may need to look over prior email addresses you used or attempt to utilize one of the account recoveries options on the log-in screen. So that you have an easier time navigating here’s our sign in help page with guidance on recovery or alternate methods of sign in.
Although I mentioned this in my original post on this topic, I wanted to also share it here. If you need guidance on reactivation of your secondary store, you are welcome to contact support or create your own topic here in the forums. When creating your topic please review my post with suggestions on creating an account health thread so we can best assist you through your situation.
Similar to the “Multiple Accounts – Global Accounts” post I made; the resolution is the exact same. Once you have verified the secondary store is active, you will need to sign into the store that was originally deactivated for multiple accounts and acknowledge the reactivated store. Please follow the process below to ensure the proper options are selected.
- Navigate to your account health page and click on “reactivate account” or “submit new information”
- You will need to choose “I understand the policy and acknowledge that I am or have been associated with other selling accounts” and click next.
- You will then be presented with new options; you will need to choose “My other account is reinstated”
- Provide the date of reinstatement in the text box and click submit.
This will prompt a new review of your situation, if all issues have been addressed the store will be eligible for reactivation. I hope you find this information resourceful when addressing your multiple account policy violations.
Emet.
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