Hello @Seller_d4m704BcAHzRZ,

Thank you for reaching out on the forums about your account.

Seller_d4m704BcAHzRZ

I got an order the 16 of October, Expedite Order..send it the next day in the morning (before 10am)...Bought in amazon the shipment tag, follow their instruction, and still got penalize cause it didn't got on time..according to them.

View post

I see that you are experiencing issues with shipping performance on a particular order and you would like to have this reviewed. I am here to provide you with support through this.

So that I can look into what might have gone wrong, can you please provide me with the order ID that was affected? Is this issue relating to your late shipment rate or your on-time delivery rate? If you have created a case log to have this investigated, can you also share the case log ID with me?

I am looking forward to your response. The forums community and I are here to support you.

Wishing you the best,

LeviDylan