Customer not knowing how to communicate with seller left their question as a negative feedback, for a product not yet delivered.

Tried requesting removal, and as usual Amazon rejected, opened a case, and another bot immediately rejected.

Amazon recommends contacting customer, if customer is incapable using a regular contact form, how will they be able to remove a feedback?

Case ID 15445950131.

Mods please help, we keep getting negative feedback which are not real feedbacks and no one at Amazon will help @Seller_nS0jcFQNDLG3e

I received negative feedback from a customer that must have been mistaken. Can this be removed? They left negative feedback because they thought they were ordering a 9-pack of gloves. I sent what they ordered, which was 1 pair and that is clearly specified in the listing. The listing even has the weight at 2 ounces. They made other claims about what is pictured and described that aren't true either.

ORDER ID 113-9749389-1644200

The customer returned an empty box, but the carrier’s proof of delivery clearly shows that the package was delivered with the correct weight, confirming the product was intact. Therefore, no refund was issued. The customer left negative feedback, and despite attempting to remove it through the Feedback Manager tool, it was unsuccessful. We shipped the product correctly, the carrier’s proof of delivery confirms this, and we also filed a claim, which proved the customer was dishonest. Despite fulfilling all our responsibilities, scammer buyer abusing return policy and the negative feedback remains. Please take urgent action to remove the negative feedback!!!!!!!!!!

@Seller_JT2cdQLa0Oueg @Seller_F4AbbFj6ovBk3 @Seller_PIHyltK09pbl3 @Seller_lPQKmFEqyipQQ @Seller_t9kvdr2yixQej @Seller_l3eCP9f1PtJXC @Seller_l7Jtck9jxnEA0 @Seller_ovM5p622oIbGp