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Cannot edit my store or add new listings
I've lost access to edit my store. My store is still visible from what I can see, however I cannot access it to edit it at all. Instead of letting me into the page to edit, it is saying that I need to register a brand, but I received brand registry a while back when handmade was allowing us to register with the waiver. I've contacted handmade seller support, but they closed my inquiries without helping. I've reached out to the handmade support email that used to work, but received no reply. An account representative I was able to contact said changes were made to my account early December but they did not know why. Has anyone with similar problems been able to resolve this? How?
*edited to add: I am also unable to list any new products. I get Error 5665
22 replies
Seller_u5q5qYqQBnw6J
I received this from seller support:
Unfortunately the Brand Feature waiver has been deprecated from Amazon Handmade, the Brand name attribute is reserved for sellers whose brand name is approved by Amazon Brand Registry. Sellers whose brand name isn't approved are required to select This product does not have a brand name. This will automatically populate the attribute as Generic.
If they were discontinuing the brand waiver - WHY were we not informed? I have a storefront that I can't access. Makes no sense.
Joey_Amazon
Hello @Seller_u5q5qYqQBnw6J,
Thank you for being a part of this community!
I understand you have reached out to Handmade support via 'support-handmade@amazon.com' already. If you wish, please file a case with Seller Support and then share the Case ID here. If for some reason the email support team takes too long. I should be able to escalate your case to determine what next steps are needed.
Thanks,
Joey
Seller_071ePGiy5wjkV
I'm having the same exact problem. Support helped me to be able to list new items, but nobody can seem to help me get access to my store to make any edits. Have you gotten any further since your last post?
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