Do you have topic idea with an Ask Amazon event? Share it here!
Hi Sellers,
Is there a topic you'd like to see highlighted in a future Ask Amazon event? Share your ideas in the replies of this thread!
If you're not familiar with Ask Amazon, these are live Q&A events that invite product experts, policy makers, and leaders from teams across Amazon into the Forums to answer your questions on a specific topic. These Ask Amazon threads are also a great resource to reference even after they're closed as they have highly valuable answers provided directly by our teams.
You can find a list of both upcoming and completed Ask Amazon events right here.
We asked this question about a year ago and received a lot of great suggestions from you all. Since both our community has since evolved, we wanted to open this discussion once again as we continue to expand our Ask Amazon events into new topics and teams.
Although we cannot guarantee that we will be able to hold Ask Amazon events for all the suggested topics, we will certainly take all suggestions into consideration.
Looking forward to hearing your suggestions!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
109 replies
Seller_CW0P5hgbsiqWX
YES! Have an event with Amazon's Buyer Abuse Prevention Team.
Sellers would like to know:
1. What the Team is currently doing to prevent buyer return fraud on the site.
2. As the buyer return fraud is still rampant on the site after the Teams creation years ago, whatever they have done and are doing is not effective. The return fraud and buyer violations are still continuing today with not visible reduction, why?
3. It is a well-known fact that Amazon's Refund at First Scan Program is a major factor in buyer return fraud. This is an internal problem that Amazon itself created in support of buyer fraud. What is the Buyer Abuse Prevention Tean doing to effectively put an end to it.
Sellers who agree can simply click a thumbs up.
Seller_yRkAvv95JyptH
We sellers would love to know why Amazon keeps siding with A to Z claims from fraud accounts/buyers ? It's 2024. We have GPS evidence, We have photos of our items sitting on the porches of these thieves that match those of the google image. When are you going to step up to help curb this? Shouldn't have to buy freight thru you (Amazon) to get any help. Is it going to take the FTC to force your hand to become a better "selling partner" ???
Seller_ta9r1O11wxcfi
Addresses the inconsistencies in policy enforcement? It’s frustrating when you get conflicting answers or different treatment for the same issue. A deep dive into how policies are applied and how sellers can better navigate these inconsistencies would be a huge help.
Seller_9MdSmMvZ83jn0
A clear process to convert our items to mfg barcode. Everything we sell has an expiration date but only about 1/2 to 1/3 qualify for mfg barcode. this results in all of our shipments being split. I have heard other sellers say this can be due to a problem in the back end. Seems like Amazon would want as many items as possible to qualify to reduce the need to sideline and label items.
Seller_dakT8dM7uKd7t
just keep old Manage All Inventory page. don't use the new one and fire the team who made the new one.
Seller_O6I55xq6l0SoB
Why does Amazon send out and email to a seller titled: "Information about your Amazon.com seller account" that says:
"As part of our ongoing efforts to provide the best possible customer experience, we have implemented additional restrictions for certain products. Effective August 16th, 2024, you will not be able to list the affected products, and your listings will be removed. This action does not impact your account health."
What "affected products"?
Shouldn't that information be right there in the email? Instead I have to research, call Seller Support (who has no clue either), and I still don't know which ASIN's. I wasted a whole bunch of my time and other people's time and have no idea still. If there is an issue with my account, I would love to know exactly what it is so I can fix it.
Please get better at communicating things with sellers. Please.
Thank you.
Seller_yFAkuOv7JDcDK
Does Amazon care about the activities of the fraudsters?
Seller_keSnEDesLFVwv
I'd like to see a discussion on featured offer ELIGIBILITY.
Many sellers have lost eligibility, and seller support is clueless. It requires three or four exchanges to get them to comprehend that we are talking about ELIGIBILITY for the featured offer, not how to become the featured offer. Then, they have nothing useful to say about it.
Even the mods who have helped some sellers regain eligibility cannot or will not tell the seller why it happened.
Seller_4HsL3GZbyDLea
Like the others have said.. Amazon seems to have embraced the criminal scammers.
Not to mention, Amazon seemed determined to turn my little company into a charity. All of the losses that come from Amazon's terrible scammer or recklessly incompetent customer ordering is now being forcibly socialized onto third party sellers' backs.
Can my little company please have a few little scraps from the master's table?
Do you have topic idea with an Ask Amazon event? Share it here!
Hi Sellers,
Is there a topic you'd like to see highlighted in a future Ask Amazon event? Share your ideas in the replies of this thread!
If you're not familiar with Ask Amazon, these are live Q&A events that invite product experts, policy makers, and leaders from teams across Amazon into the Forums to answer your questions on a specific topic. These Ask Amazon threads are also a great resource to reference even after they're closed as they have highly valuable answers provided directly by our teams.
You can find a list of both upcoming and completed Ask Amazon events right here.
We asked this question about a year ago and received a lot of great suggestions from you all. Since both our community has since evolved, we wanted to open this discussion once again as we continue to expand our Ask Amazon events into new topics and teams.
Although we cannot guarantee that we will be able to hold Ask Amazon events for all the suggested topics, we will certainly take all suggestions into consideration.
Looking forward to hearing your suggestions!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Do you have topic idea with an Ask Amazon event? Share it here!
Hi Sellers,
Is there a topic you'd like to see highlighted in a future Ask Amazon event? Share your ideas in the replies of this thread!
If you're not familiar with Ask Amazon, these are live Q&A events that invite product experts, policy makers, and leaders from teams across Amazon into the Forums to answer your questions on a specific topic. These Ask Amazon threads are also a great resource to reference even after they're closed as they have highly valuable answers provided directly by our teams.
You can find a list of both upcoming and completed Ask Amazon events right here.
We asked this question about a year ago and received a lot of great suggestions from you all. Since both our community has since evolved, we wanted to open this discussion once again as we continue to expand our Ask Amazon events into new topics and teams.
Although we cannot guarantee that we will be able to hold Ask Amazon events for all the suggested topics, we will certainly take all suggestions into consideration.
Looking forward to hearing your suggestions!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
109 replies
109 replies
Seller_CW0P5hgbsiqWX
YES! Have an event with Amazon's Buyer Abuse Prevention Team.
Sellers would like to know:
1. What the Team is currently doing to prevent buyer return fraud on the site.
2. As the buyer return fraud is still rampant on the site after the Teams creation years ago, whatever they have done and are doing is not effective. The return fraud and buyer violations are still continuing today with not visible reduction, why?
3. It is a well-known fact that Amazon's Refund at First Scan Program is a major factor in buyer return fraud. This is an internal problem that Amazon itself created in support of buyer fraud. What is the Buyer Abuse Prevention Tean doing to effectively put an end to it.
Sellers who agree can simply click a thumbs up.
Seller_yRkAvv95JyptH
We sellers would love to know why Amazon keeps siding with A to Z claims from fraud accounts/buyers ? It's 2024. We have GPS evidence, We have photos of our items sitting on the porches of these thieves that match those of the google image. When are you going to step up to help curb this? Shouldn't have to buy freight thru you (Amazon) to get any help. Is it going to take the FTC to force your hand to become a better "selling partner" ???
Seller_ta9r1O11wxcfi
Addresses the inconsistencies in policy enforcement? It’s frustrating when you get conflicting answers or different treatment for the same issue. A deep dive into how policies are applied and how sellers can better navigate these inconsistencies would be a huge help.
Seller_9MdSmMvZ83jn0
A clear process to convert our items to mfg barcode. Everything we sell has an expiration date but only about 1/2 to 1/3 qualify for mfg barcode. this results in all of our shipments being split. I have heard other sellers say this can be due to a problem in the back end. Seems like Amazon would want as many items as possible to qualify to reduce the need to sideline and label items.
Seller_dakT8dM7uKd7t
just keep old Manage All Inventory page. don't use the new one and fire the team who made the new one.
Seller_O6I55xq6l0SoB
Why does Amazon send out and email to a seller titled: "Information about your Amazon.com seller account" that says:
"As part of our ongoing efforts to provide the best possible customer experience, we have implemented additional restrictions for certain products. Effective August 16th, 2024, you will not be able to list the affected products, and your listings will be removed. This action does not impact your account health."
What "affected products"?
Shouldn't that information be right there in the email? Instead I have to research, call Seller Support (who has no clue either), and I still don't know which ASIN's. I wasted a whole bunch of my time and other people's time and have no idea still. If there is an issue with my account, I would love to know exactly what it is so I can fix it.
Please get better at communicating things with sellers. Please.
Thank you.
Seller_yFAkuOv7JDcDK
Does Amazon care about the activities of the fraudsters?
Seller_keSnEDesLFVwv
I'd like to see a discussion on featured offer ELIGIBILITY.
Many sellers have lost eligibility, and seller support is clueless. It requires three or four exchanges to get them to comprehend that we are talking about ELIGIBILITY for the featured offer, not how to become the featured offer. Then, they have nothing useful to say about it.
Even the mods who have helped some sellers regain eligibility cannot or will not tell the seller why it happened.
Seller_4HsL3GZbyDLea
Like the others have said.. Amazon seems to have embraced the criminal scammers.
Not to mention, Amazon seemed determined to turn my little company into a charity. All of the losses that come from Amazon's terrible scammer or recklessly incompetent customer ordering is now being forcibly socialized onto third party sellers' backs.
Can my little company please have a few little scraps from the master's table?
Seller_CW0P5hgbsiqWX
YES! Have an event with Amazon's Buyer Abuse Prevention Team.
Sellers would like to know:
1. What the Team is currently doing to prevent buyer return fraud on the site.
2. As the buyer return fraud is still rampant on the site after the Teams creation years ago, whatever they have done and are doing is not effective. The return fraud and buyer violations are still continuing today with not visible reduction, why?
3. It is a well-known fact that Amazon's Refund at First Scan Program is a major factor in buyer return fraud. This is an internal problem that Amazon itself created in support of buyer fraud. What is the Buyer Abuse Prevention Tean doing to effectively put an end to it.
Sellers who agree can simply click a thumbs up.
Seller_CW0P5hgbsiqWX
YES! Have an event with Amazon's Buyer Abuse Prevention Team.
Sellers would like to know:
1. What the Team is currently doing to prevent buyer return fraud on the site.
2. As the buyer return fraud is still rampant on the site after the Teams creation years ago, whatever they have done and are doing is not effective. The return fraud and buyer violations are still continuing today with not visible reduction, why?
3. It is a well-known fact that Amazon's Refund at First Scan Program is a major factor in buyer return fraud. This is an internal problem that Amazon itself created in support of buyer fraud. What is the Buyer Abuse Prevention Tean doing to effectively put an end to it.
Sellers who agree can simply click a thumbs up.
Seller_yRkAvv95JyptH
We sellers would love to know why Amazon keeps siding with A to Z claims from fraud accounts/buyers ? It's 2024. We have GPS evidence, We have photos of our items sitting on the porches of these thieves that match those of the google image. When are you going to step up to help curb this? Shouldn't have to buy freight thru you (Amazon) to get any help. Is it going to take the FTC to force your hand to become a better "selling partner" ???
Seller_yRkAvv95JyptH
We sellers would love to know why Amazon keeps siding with A to Z claims from fraud accounts/buyers ? It's 2024. We have GPS evidence, We have photos of our items sitting on the porches of these thieves that match those of the google image. When are you going to step up to help curb this? Shouldn't have to buy freight thru you (Amazon) to get any help. Is it going to take the FTC to force your hand to become a better "selling partner" ???
Seller_ta9r1O11wxcfi
Addresses the inconsistencies in policy enforcement? It’s frustrating when you get conflicting answers or different treatment for the same issue. A deep dive into how policies are applied and how sellers can better navigate these inconsistencies would be a huge help.
Seller_ta9r1O11wxcfi
Addresses the inconsistencies in policy enforcement? It’s frustrating when you get conflicting answers or different treatment for the same issue. A deep dive into how policies are applied and how sellers can better navigate these inconsistencies would be a huge help.
Seller_9MdSmMvZ83jn0
A clear process to convert our items to mfg barcode. Everything we sell has an expiration date but only about 1/2 to 1/3 qualify for mfg barcode. this results in all of our shipments being split. I have heard other sellers say this can be due to a problem in the back end. Seems like Amazon would want as many items as possible to qualify to reduce the need to sideline and label items.
Seller_9MdSmMvZ83jn0
A clear process to convert our items to mfg barcode. Everything we sell has an expiration date but only about 1/2 to 1/3 qualify for mfg barcode. this results in all of our shipments being split. I have heard other sellers say this can be due to a problem in the back end. Seems like Amazon would want as many items as possible to qualify to reduce the need to sideline and label items.
Seller_dakT8dM7uKd7t
just keep old Manage All Inventory page. don't use the new one and fire the team who made the new one.
Seller_dakT8dM7uKd7t
just keep old Manage All Inventory page. don't use the new one and fire the team who made the new one.
Seller_O6I55xq6l0SoB
Why does Amazon send out and email to a seller titled: "Information about your Amazon.com seller account" that says:
"As part of our ongoing efforts to provide the best possible customer experience, we have implemented additional restrictions for certain products. Effective August 16th, 2024, you will not be able to list the affected products, and your listings will be removed. This action does not impact your account health."
What "affected products"?
Shouldn't that information be right there in the email? Instead I have to research, call Seller Support (who has no clue either), and I still don't know which ASIN's. I wasted a whole bunch of my time and other people's time and have no idea still. If there is an issue with my account, I would love to know exactly what it is so I can fix it.
Please get better at communicating things with sellers. Please.
Thank you.
Seller_O6I55xq6l0SoB
Why does Amazon send out and email to a seller titled: "Information about your Amazon.com seller account" that says:
"As part of our ongoing efforts to provide the best possible customer experience, we have implemented additional restrictions for certain products. Effective August 16th, 2024, you will not be able to list the affected products, and your listings will be removed. This action does not impact your account health."
What "affected products"?
Shouldn't that information be right there in the email? Instead I have to research, call Seller Support (who has no clue either), and I still don't know which ASIN's. I wasted a whole bunch of my time and other people's time and have no idea still. If there is an issue with my account, I would love to know exactly what it is so I can fix it.
Please get better at communicating things with sellers. Please.
Thank you.
Seller_yFAkuOv7JDcDK
Does Amazon care about the activities of the fraudsters?
Seller_yFAkuOv7JDcDK
Does Amazon care about the activities of the fraudsters?
Seller_keSnEDesLFVwv
I'd like to see a discussion on featured offer ELIGIBILITY.
Many sellers have lost eligibility, and seller support is clueless. It requires three or four exchanges to get them to comprehend that we are talking about ELIGIBILITY for the featured offer, not how to become the featured offer. Then, they have nothing useful to say about it.
Even the mods who have helped some sellers regain eligibility cannot or will not tell the seller why it happened.
Seller_keSnEDesLFVwv
I'd like to see a discussion on featured offer ELIGIBILITY.
Many sellers have lost eligibility, and seller support is clueless. It requires three or four exchanges to get them to comprehend that we are talking about ELIGIBILITY for the featured offer, not how to become the featured offer. Then, they have nothing useful to say about it.
Even the mods who have helped some sellers regain eligibility cannot or will not tell the seller why it happened.
Seller_4HsL3GZbyDLea
Like the others have said.. Amazon seems to have embraced the criminal scammers.
Not to mention, Amazon seemed determined to turn my little company into a charity. All of the losses that come from Amazon's terrible scammer or recklessly incompetent customer ordering is now being forcibly socialized onto third party sellers' backs.
Can my little company please have a few little scraps from the master's table?
Seller_4HsL3GZbyDLea
Like the others have said.. Amazon seems to have embraced the criminal scammers.
Not to mention, Amazon seemed determined to turn my little company into a charity. All of the losses that come from Amazon's terrible scammer or recklessly incompetent customer ordering is now being forcibly socialized onto third party sellers' backs.
Can my little company please have a few little scraps from the master's table?
