I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity
I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?
I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.
The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.
All I ask is that a human reviews this case and does what is right under Amazon policy.
Case IDS
15893561821
15893393381
15893443231
15892519101
15892279401
Micah_Amazon
Hello,
I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.
Looking forward to your response.
Cheers,
Micah
18 replies
Micah_Amazon
Hello @Seller_5PNZGyo7zDcVr,
Thank you for your post into Forums. My apologies on the frustration this has caused. In order to better assist, would you please share the ASINs this applies to? Also, please share a screenshot of the complaint.
I will review the case IDs and respond back shortly.
Looking forward to your response.
Cheers,
Micah
Micah_Amazon
Hello @Seller_5PNZGyo7zDcVr,
Thank you for providing the requested information. I have had a chance to review and feel that you have a decent case to appeal.
I will go ahead and get this escalated on your behalf. Please not that I can not guarantee that this will be removed, but can help assist in the process.
Thank you for your continued patience.
Cheers,
Micah
Seller_5PNZGyo7zDcVr
Thanks Micah, is there anything else you'll need from me?
Micah_Amazon
Hello @Seller_5PNZGyo7zDcVr,
Not at the moment. I will go ahead and submit the escalation.
Cheers,
Micah
Micah_Amazon
Hello @Seller_5PNZGyo7zDcVr,
Thank you for your patience. I have successfully escalated this case on your behalf.
Have a great weekend.
Cheers,
Micah
Seller_5PNZGyo7zDcVr
Is there any movement or new information regarding this issue?
Seller_5PNZGyo7zDcVr
Is there any movement or new information regarding this issue? Bump
Micah_Amazon
Hello @Seller_5PNZGyo7zDcVr,
Thank you for your patience. I will review the case notes and send a inquiry out to our internal teams. I will respond back shortly with the an update.
Have a great day.
Cheers,
Micah
Seller_5PNZGyo7zDcVr
Is there any movement or new information regarding this issue? Thanks
Micah_Amazon
Hey @Seller_5PNZGyo7zDcVr,
I sent up a request. I am currently at Accelerate for the week, so my responses will be delayed. I will submit another escalation if need be.
Thank you for your continued patience.
Cheers,
Micah
Seller_5PNZGyo7zDcVr
Is there any way we can Accelerate this case being looked at?
Micah_Amazon
Hello,
I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.
Looking forward to your response.
Cheers,
Micah
