Safe-T claim given $17.99 for a $89.99 2-orders damaged item - Need mod assistance please
Is there some standard they are now doing a $17.99 reimbursement, period?
I have two claims:
SAFE-T Claim ID: 81883-53308-6693369 & SAFE-T Claim ID: 48615-72771-8158132
Both were for $89.99 costume sets, both were worn & ruined & returned in unsellable condition.
I did the reason: Returned item(s) not received in original condition
They both (costumes) smelled of strong perspiration & perfume, and had stains in the armpits from wear. Both missing tags. One had a wig that was also worn, and returned a ratty mess, not fixable.
I've had other claims for *just* wigs that were damaged, where I was given more than these for full costumes. i don't understand what's going on. Am I doing something wrong suddenly? Help please. I'm afraid to appeal, that usually just makes them angry & I get nowhere anyway, so I'm hoping you can help me find out where they came up with these small amounts. (they would NEVER tell me that)
Thank you!
0 replies
Quincy_Amazon
Hello @Seller_3yksN5NMLhltl
Thank you for posting your inquiry to the Forums and for providing those claim ID numbers.
I looked into the claims and see that the refund provided was for restocking fees. You can review the help page below that details guidelines for charging restocking fees:
I am confirming that I have escalated the claims for additional review by the partner team. I will monitor for updates and will relay the same. Please note that the team may reach out to you directly for additional information so please keep an eye on your performance notifications, case log, and email address on file.
Regards,
Quincy_Amazon
Safe-T claim given $17.99 for a $89.99 2-orders damaged item - Need mod assistance please
Is there some standard they are now doing a $17.99 reimbursement, period?
I have two claims:
SAFE-T Claim ID: 81883-53308-6693369 & SAFE-T Claim ID: 48615-72771-8158132
Both were for $89.99 costume sets, both were worn & ruined & returned in unsellable condition.
I did the reason: Returned item(s) not received in original condition
They both (costumes) smelled of strong perspiration & perfume, and had stains in the armpits from wear. Both missing tags. One had a wig that was also worn, and returned a ratty mess, not fixable.
I've had other claims for *just* wigs that were damaged, where I was given more than these for full costumes. i don't understand what's going on. Am I doing something wrong suddenly? Help please. I'm afraid to appeal, that usually just makes them angry & I get nowhere anyway, so I'm hoping you can help me find out where they came up with these small amounts. (they would NEVER tell me that)
Thank you!
Safe-T claim given $17.99 for a $89.99 2-orders damaged item - Need mod assistance please
Is there some standard they are now doing a $17.99 reimbursement, period?
I have two claims:
SAFE-T Claim ID: 81883-53308-6693369 & SAFE-T Claim ID: 48615-72771-8158132
Both were for $89.99 costume sets, both were worn & ruined & returned in unsellable condition.
I did the reason: Returned item(s) not received in original condition
They both (costumes) smelled of strong perspiration & perfume, and had stains in the armpits from wear. Both missing tags. One had a wig that was also worn, and returned a ratty mess, not fixable.
I've had other claims for *just* wigs that were damaged, where I was given more than these for full costumes. i don't understand what's going on. Am I doing something wrong suddenly? Help please. I'm afraid to appeal, that usually just makes them angry & I get nowhere anyway, so I'm hoping you can help me find out where they came up with these small amounts. (they would NEVER tell me that)
Thank you!
0 replies
0 replies
Quincy_Amazon
Hello @Seller_3yksN5NMLhltl
Thank you for posting your inquiry to the Forums and for providing those claim ID numbers.
I looked into the claims and see that the refund provided was for restocking fees. You can review the help page below that details guidelines for charging restocking fees:
I am confirming that I have escalated the claims for additional review by the partner team. I will monitor for updates and will relay the same. Please note that the team may reach out to you directly for additional information so please keep an eye on your performance notifications, case log, and email address on file.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_3yksN5NMLhltl
Thank you for posting your inquiry to the Forums and for providing those claim ID numbers.
I looked into the claims and see that the refund provided was for restocking fees. You can review the help page below that details guidelines for charging restocking fees:
I am confirming that I have escalated the claims for additional review by the partner team. I will monitor for updates and will relay the same. Please note that the team may reach out to you directly for additional information so please keep an eye on your performance notifications, case log, and email address on file.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_3yksN5NMLhltl
Thank you for posting your inquiry to the Forums and for providing those claim ID numbers.
I looked into the claims and see that the refund provided was for restocking fees. You can review the help page below that details guidelines for charging restocking fees:
I am confirming that I have escalated the claims for additional review by the partner team. I will monitor for updates and will relay the same. Please note that the team may reach out to you directly for additional information so please keep an eye on your performance notifications, case log, and email address on file.
Regards,
Quincy_Amazon
