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USPS package returned to sender no mail receptacle
Hello
we received a USPS returned to sender no mail receptacle . Shipping bought through Amazon Claim protected , ODRT protected
We called and were advised by technical support to issue refund -we did
Order ID: # 113-2434344-2397056
Cae ID 16933255841
Is there anything else we need to do ? Is not our fault that the customer does not have mail receptacle and USPS was not unable to deliver and return the package
@Nano_Amazon , @Emet_Amazon , @Rose_Amazon , @Michelle_Amazon , @Cooper_Amazon, @Atlas_Amazon
4 replies
Seller_7X7H0QEms8as9
The Post Office will return it to you, but keep in mind it is low priority so it can take a couple weeks.
Seller_xlf3vF516IRli
How we usually handle it is this way:
We send a message to the customer letting them know WHY their order was returned to us, and that we have issued a refund. We include a link (on amazon) to re-order the item they wanted, and advise them of the 'bad' address (its on the returned pkg, so we just copy that right off the package), and that if they re-order, they should use a different address as we ONLY ship USPS. If they reorder using the same 'bad' address, we advise we will cancel the order since it's been established they don't have a way to deliver their order to that address.
We also take pictures of the unopened packages clearly showing the USPS return stickers when we get them back in case there is a dispute (there usually isn't), and make notes on the order with this info, but this isn't necessary and just something we do to be thorough. We include those photos to the customer, so they can address any issues with USPS directly.
Beyond this there is nothing to do. You can also simply refund and move on. Use the Refund Code "shipping address undeliverable".
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