I don't know what information I need to provide to reactivate my account
I received the email as follows:
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting .... We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
Upon reviewing my Account Health page, I found that my account is currently marked as “Healthy.” Therefore, I believe I have not violated any of Amazon’s policies, including Section 3 of the Amazon Services Business Solutions Agreement.
Then, I submitted bank statements and address accounts, and company license documents. I received the following email again:
We have received your submission but do not have enough information to reactivate your account at this time.
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
I don't know what other information I need to provide to activate my account！
Help!
0 replies
Seller_4zBzdtgCyS9EI
Sounds like you listed product that are prohibited or inauthentic (not purchased from a brand approved B2B only, wholesale distributor)
Seller_NbYSGJ8Tehgbv
Amazon cannot verify the information on the documents you are submitting for account verification.
I suspect that Amazon, purposely, confuses the Seller.
I would suggest focusing your attention on providing the correct documents to Amazon can verify your account.
For example, if you are submitting a phone bill, a simple phone bill is not enough. Your phone bill must demonstrate usage and match the legal entity on your account.
If you have submitted too many appeals, you will probably have to wait before trying again.
This issue would be better suited for a moderator to resolve.
Seller_72g7BfL6v9dJL
On the account health page, all issues under Policy Compliance are 0
April_Amazon
Hello @Seller_72g7BfL6v9dJL,
@Seller_NbYSGJ8Tehgbv and @Seller_4zBzdtgCyS9EI have offered some good places to begin identifying the actual issue.
My suggestion would be to review ALL the Performance Notifications just before your account was deactivated. If you could share that, or a case ID, I would have greater ability to review for you.
To see the Performance Notifications from your Seller Central:
- Click on the Menu lines, top left corner
- Drag down to Performance
- Slide over to Performance Notifications
If you have made any changes to your account, address, banking information or tax information, this can prompt additional verification steps. I might focus there as you say the Account Health Page looks good. Verification of product being sent to FBA is another type of request you may not see on your Account Health Page.
Please review this: Seller Identity Verification and see if it may assist with what you need.
I look forward to your response. Thank you for reaching out on the forums.
April
