We had an order where the customer first requested a return, the reason for the return was not as described, and then the item was not returned to us. Amazon refunded the customer. We can't contact the customer. We are enrolled in the CSBA program and applied for a Safe-t claim, which was denied, the reason for denial was： The issue you reported is not covered by the CSBA program.

How can we make a successful complaint and get the money back to us. Need Help!!!

SAFE-T claim ID：55410-36536-1451762

I need help with 3 safe T claims and 1 negative review removal:

I need an Mods help I have a Safe T Claim. Order ID: # 113-3290116-6150616 was denied.

SAFE-T claim ID 36223-43341-7117809

The buyer sent back and empty box I took a picture of the shipping label and the box with all it packing material packing slip but no products and submitted a claim the claim was denied

"We have denied your refund request for the order 113-3290116-6150616.

Reason: The issue that you reported is not covered by the SAFE-T policy."

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

Also I have a second Safe T Claim Order # 112-0104552-9369057 was denied

SAFE-T claim ID 43353-86530-5296267

The buyer did not send the item back and I was reimbursed for the product. But I was not reimbursed for the additional upgraded shipping cost. The item comes with free shipping but he buyer chose UPS Next Day air service for $50. The buyer chose this option when checking out. The Safe T Claim keeps getting denied but this goes against the safe t claim policy.

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

I just filed another Safe T Claim for Order # 112-1182038-4917030

SAFE-T claim ID 95951-98316-3633436

The buyer opened a return stating this item is defective and doesn't work and wants to get a refund and the shipping cost back. The buyer send back an envelope with a folded paper towel bot the item I shipped him which is a special pink cloth for cleaning pearls.

The buyer also left me a negative feedback as follows"How dare you charge $35.00 to ship a piece of cloth. You should be ashamed of yourselves. Besides the fact that your item doesnt rsquo;t even work."

This item comes with free shipping. The buyer select UPS 2nd air at an addition cost of $35. The buyer. opened a fraudulent return just to get refunded for the item and the $35 upgraded shipping fee. I got scammed

I have opened a case today and was hoping a Mod can escalate the case to get this issue resolved correctly where I get reimbursed for the item and shipping amount.

Also I asking if a moderator can escalate the negative feedback in this case to get it removed.

@Seller_pAPBCLhysbW5T @Seller_7e4TizkSOVtBf @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg @Seller_pB5cNkUhpDlVP @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_s3amN64nZ4y9V @Seller_t9kvdr2yixQej @Seller_SBIjJooGeXSQ6 @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_FJwyF3iu5qxUY @Seller_RSwABJNHpHnEZ @Seller_QYS7Alex1XIw4 @Seller_aEROSwwdnzGiU @Seller_l7Jtck9jxnEA0 @Seller_JT2cdQLa0Oueg @Seller_vtQxROP6UNr1O @Seller_Udi0JNbTrsmUV @Seller_RsATYbG9XP0HP @Seller_NGsbQYFacZKVL @Seller_F4AbbFj6ovBk3 @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_hme3Wbydd1ihr @Seller_q5VULSdzfEHW0

Buyers are constantly using incorrect (fraudulent) seller faulted return reasons in order to not have to pay return shipping. (We are FBM, do not offer free returns and are forced to participate in Return At First Scan.)

We have been instructed as sellers to file a Safe T Claim in order to recoup these fees but are repeatedly denied. I am so frustrated!! Why is the Safe T Claim department not following Amazon policy and most importantly, what do we do after we have appealed and been denied with no further recourse?

This is the verbiage we have received with explanation of denial:

"You were charged for the costs of the prepaid return label in accordance with the Prepaid Return Label policy.

There is no reimbursement due on this order."