Amazon relabelled my inventory to match their incoming count mistake
Many weeks ago I sent inventory to Amazon in one shipment…2 SKUs, 38 of one item, 12 of another, 50 items total. The 38-count item is priced at $9.99 and the 12-count item is priced at $18.99 (same product, different size).
Both look very similar but had the correct FBA labels.
Upon receiving, FBA received the inventory as 50 of the cheaper item and 0 of the more expensive item, even though the shipment was sent in as individual items, NOT a case of 1 item. At some point later, they discovered 2 of the more expensive items and added them to my inventory, but that was it…the other 10 were still missing.
I waited the obligatory 3 weeks or so for the reconciliation process to become available. When it was finally ready to apply for reconciliation, I kept getting told they counted correctly and I am wrong.
I figured at some point they would go to fulfill an order for one of the cheaper items and realize by scanning the FBA label that it was the wrong item because it should have the larger item FBA label. This never happened despite selling plenty of the cheaper item. I then read a post where someone stated that Amazon re-labelled their items to match their incoming count mistake!
So I recalled all remaining stock of the cheaper item because amazon FBA REFUSED REPEATEDLY to do a bin check for me, telling me they had no reason to believe there was a mistake made.
Today, I got the first batch back and I am finding the more expensive items have indeed been relabelled at FBA to reflect the smaller cheaper items I had shipped in! Customers havent been complaining because they are getting a $20 item for $10 and FBA hasn’t found the mistake when fulfilling orders because they have been relabelliing my inventory to match their receiving errror! And in the meantime I have a ding on my shipping metrics for the miscount!
Just a heads-up, folks…I feel like I need to address this with the bezos email address because this is serious…sellers get suspended over stuff like this. The FBA team just keeps telling me I am wrong and they will ignore me from here on out.
Last time I had 139 counterfeit Taylor Swift CDs assigned to my inventory thanks to someone re-labelling stock at FBA and just deciding to give it all to me and label them with my SKU etc.
0 replies
Seller_IhnvbCacmJlG0
I and other Handmade sellers have reported this as well. In my own case, I recalled a bunch of OOAK items to avoid 365+ days fees.
I was lucky these did not sell, because they were a guaranteed Not As Described / free gift to the FBA customer: they would have received completely different items. These had had new labels for different items printed by FBA and just slapped over my own FNSKU labels.
These were gemstone earrings, in the $100-200 range. At one point in FC transfers about 30 pairs of my earrings got “lost” (from end of Oct thru Jan: the holiday buying season), and when FBA finally agreed to reimburse me for the loss, all were ! surprise ! “found”.
Except some weren’t: they just relabeled them to make their particular FC’s count right. 
I withdrew from FBA.
Seller_la6yWqhB9Jzwb
Yup they do this. I was lucky a repeat customer got a necklace instead of earrings and contacted me. She mentioned that the label sticker was 3-deep and the right label (that I had put on the item) was underneath everything added by the FC. Problem for me was this all happened in the first 3 days after the inventory was received - during the normal “eh it will shake it in a few days” period.
I apologized, she understood it was them, not me, and let me send her the right item and a prepaid return, so I got the original back, baggie and label mess and all.
Take and keep pics!
Seller_oEw5wUNHgJxxP
We had exactly the same problem a few weeks ago. We did have it once a few years ago, but that was the first time in a very long time. We asked for a bin check, no can not be done, not until the reconciliation date.
On that date we were sent a message, “You made a mistake, you sent the wrong items in the box.” Sort of a Amazon is good seller is bad message. We said, no we disagree, we have a checklist for the box, and two signatures on that sheet. One the packer one the inspector. Told again, no we were wrong.
We had already done a recall for two items that had an over count on arrival at the FC. We knew they relabeled the item with the wrong label! They said, that can’t be.
Well it took a few weeks but all items came back. Many matching the over count had the wrong stickers placed on the items.
We sent an image of the wrong FC stickers on our items, covering up our correct labels. They responded, “With this proof we will remove the performance strike against you for sending the wrong items in the box.”
Gee thanks.
I responded no worry, customer experience is paramount to us. Just please council the person that did this what the end result would be by putting the wrong stickers on the products and then the customer getting the wrong item.
We paid for the recall as the customer experience would have been devastating. A new product line, rolled out this spring, and growing with a few product feedback’s. I could see the next review, “I ordered a Dinosaur version and got a Farm version. Bad quality control by the manufacture!”
So now we are watching our shipments looking for over counts. Guess what, found one this morning. Here we go again.
Both times this has been at AVP1 in PA.
I have never contacted the executive team for anything. I think someone needs to look into this.
Seller_3N7yVnTXPzLkL
I have no inventory in FBA, and no inventory which I feel should be in FBA. I say this because it is only fair to advise people.
If you have inventory in FBA which is more than will sell in 30 days, I think you are making a big mistake.
Warehouse people make errors. The more incoming inventory, the more errors. The longer the inventory is in the warehouse, the more errors.
Many sellers cannot fulfill their orders, and must pay someone else to. So I am not saying you should not use FBA.
I am saying that if you are trying to minimize your cost of shipping to FBA by shipping more merchandise than will turn in a short period, you need to reconsider what you are selling.
Seller_kBLtwGFkDRQBb
this happens to us in FBA many times, each time we discovered the miscount we recall the entire shipment back for inspection. That’s mishap. Especially the S&L program we tried in Feb there were many missorted inventories. Later, we come to the conclusion we do not mix SKUs in one shipment and stop the S&L.
Seller_K6HJk14MgPjrh
I see FBA horror story after story on here that I wonder why anyone still uses it. It’s like Amazon stealing from the seller.
Seller_c5MaOoC8vQs49
This is exactly what happens when you send it in one shipment. We tend to send products that look similar in different shipments to prevent a incompetent warehouse employee from missing up the ASINs.
If it was in the same shipment and the items and packages look the same, maybe they didn’t relabel. They just put the wrong label on bcoz it looked like the same item to the person who received it. You should have sent these items in a different shipment if not, at least pack these types of items in a different box.
The competency of warehouse employees have drastically declined over the past few years. This is why we have pulled back from sending a lot of items to FBA. They end up screwing up majority of the shipments and we get the same standard copy and pasted messages that state stuff like they “They automatically confirmed and quantity is correct,” When no investigation was ever done.
Seller_b1WhDnqhpd5Wc
I have experienced the SAME issues! No labels were needed for my products (the manufacturer), but they still chose to put labels on the products. I sent a quantity of 10 of the same exact product and they claimed I sent 14. I requested for them to send pictures where I could see 14 of that item and they responded (weeks later) with a picture of ONE of the “14” products…The picture had one of our products, where you could even SEE the product name, and the label they added was of a different product…How hard is it to see that during your so called “investigation”?? Not to mention, I reopened the case and they have been “investigating” the issue for nearly TWO MONTHS!! Talk about a joke.
Seller_pE9TaMG8DieB2
You always have to account for lazy workers if you have 2 products that look very similar you should send them to FBA In 2 different shipments.
Seller_DFnh8IblJsaHF
I learned to never ship similar items in the same box. Just don’t. Those warehouse workers are working at too high a speed to adequately pay attention.
Amazon relabelled my inventory to match their incoming count mistake
Many weeks ago I sent inventory to Amazon in one shipment…2 SKUs, 38 of one item, 12 of another, 50 items total. The 38-count item is priced at $9.99 and the 12-count item is priced at $18.99 (same product, different size).
Both look very similar but had the correct FBA labels.
Upon receiving, FBA received the inventory as 50 of the cheaper item and 0 of the more expensive item, even though the shipment was sent in as individual items, NOT a case of 1 item. At some point later, they discovered 2 of the more expensive items and added them to my inventory, but that was it…the other 10 were still missing.
I waited the obligatory 3 weeks or so for the reconciliation process to become available. When it was finally ready to apply for reconciliation, I kept getting told they counted correctly and I am wrong.
I figured at some point they would go to fulfill an order for one of the cheaper items and realize by scanning the FBA label that it was the wrong item because it should have the larger item FBA label. This never happened despite selling plenty of the cheaper item. I then read a post where someone stated that Amazon re-labelled their items to match their incoming count mistake!
So I recalled all remaining stock of the cheaper item because amazon FBA REFUSED REPEATEDLY to do a bin check for me, telling me they had no reason to believe there was a mistake made.
Today, I got the first batch back and I am finding the more expensive items have indeed been relabelled at FBA to reflect the smaller cheaper items I had shipped in! Customers havent been complaining because they are getting a $20 item for $10 and FBA hasn’t found the mistake when fulfilling orders because they have been relabelliing my inventory to match their receiving errror! And in the meantime I have a ding on my shipping metrics for the miscount!
Just a heads-up, folks…I feel like I need to address this with the bezos email address because this is serious…sellers get suspended over stuff like this. The FBA team just keeps telling me I am wrong and they will ignore me from here on out.
Last time I had 139 counterfeit Taylor Swift CDs assigned to my inventory thanks to someone re-labelling stock at FBA and just deciding to give it all to me and label them with my SKU etc.
Amazon relabelled my inventory to match their incoming count mistake
Many weeks ago I sent inventory to Amazon in one shipment…2 SKUs, 38 of one item, 12 of another, 50 items total. The 38-count item is priced at $9.99 and the 12-count item is priced at $18.99 (same product, different size).
Both look very similar but had the correct FBA labels.
Upon receiving, FBA received the inventory as 50 of the cheaper item and 0 of the more expensive item, even though the shipment was sent in as individual items, NOT a case of 1 item. At some point later, they discovered 2 of the more expensive items and added them to my inventory, but that was it…the other 10 were still missing.
I waited the obligatory 3 weeks or so for the reconciliation process to become available. When it was finally ready to apply for reconciliation, I kept getting told they counted correctly and I am wrong.
I figured at some point they would go to fulfill an order for one of the cheaper items and realize by scanning the FBA label that it was the wrong item because it should have the larger item FBA label. This never happened despite selling plenty of the cheaper item. I then read a post where someone stated that Amazon re-labelled their items to match their incoming count mistake!
So I recalled all remaining stock of the cheaper item because amazon FBA REFUSED REPEATEDLY to do a bin check for me, telling me they had no reason to believe there was a mistake made.
Today, I got the first batch back and I am finding the more expensive items have indeed been relabelled at FBA to reflect the smaller cheaper items I had shipped in! Customers havent been complaining because they are getting a $20 item for $10 and FBA hasn’t found the mistake when fulfilling orders because they have been relabelliing my inventory to match their receiving errror! And in the meantime I have a ding on my shipping metrics for the miscount!
Just a heads-up, folks…I feel like I need to address this with the bezos email address because this is serious…sellers get suspended over stuff like this. The FBA team just keeps telling me I am wrong and they will ignore me from here on out.
Last time I had 139 counterfeit Taylor Swift CDs assigned to my inventory thanks to someone re-labelling stock at FBA and just deciding to give it all to me and label them with my SKU etc.
0 replies
0 replies
Seller_IhnvbCacmJlG0
I and other Handmade sellers have reported this as well. In my own case, I recalled a bunch of OOAK items to avoid 365+ days fees.
I was lucky these did not sell, because they were a guaranteed Not As Described / free gift to the FBA customer: they would have received completely different items. These had had new labels for different items printed by FBA and just slapped over my own FNSKU labels.
These were gemstone earrings, in the $100-200 range. At one point in FC transfers about 30 pairs of my earrings got “lost” (from end of Oct thru Jan: the holiday buying season), and when FBA finally agreed to reimburse me for the loss, all were ! surprise ! “found”.
Except some weren’t: they just relabeled them to make their particular FC’s count right.
I withdrew from FBA.
Seller_la6yWqhB9Jzwb
Yup they do this. I was lucky a repeat customer got a necklace instead of earrings and contacted me. She mentioned that the label sticker was 3-deep and the right label (that I had put on the item) was underneath everything added by the FC. Problem for me was this all happened in the first 3 days after the inventory was received - during the normal “eh it will shake it in a few days” period.
I apologized, she understood it was them, not me, and let me send her the right item and a prepaid return, so I got the original back, baggie and label mess and all.
Take and keep pics!
Seller_oEw5wUNHgJxxP
We had exactly the same problem a few weeks ago. We did have it once a few years ago, but that was the first time in a very long time. We asked for a bin check, no can not be done, not until the reconciliation date.
On that date we were sent a message, “You made a mistake, you sent the wrong items in the box.” Sort of a Amazon is good seller is bad message. We said, no we disagree, we have a checklist for the box, and two signatures on that sheet. One the packer one the inspector. Told again, no we were wrong.
We had already done a recall for two items that had an over count on arrival at the FC. We knew they relabeled the item with the wrong label! They said, that can’t be.
Well it took a few weeks but all items came back. Many matching the over count had the wrong stickers placed on the items.
We sent an image of the wrong FC stickers on our items, covering up our correct labels. They responded, “With this proof we will remove the performance strike against you for sending the wrong items in the box.”
Gee thanks.
I responded no worry, customer experience is paramount to us. Just please council the person that did this what the end result would be by putting the wrong stickers on the products and then the customer getting the wrong item.
We paid for the recall as the customer experience would have been devastating. A new product line, rolled out this spring, and growing with a few product feedback’s. I could see the next review, “I ordered a Dinosaur version and got a Farm version. Bad quality control by the manufacture!”
So now we are watching our shipments looking for over counts. Guess what, found one this morning. Here we go again.
Both times this has been at AVP1 in PA.
I have never contacted the executive team for anything. I think someone needs to look into this.
Seller_3N7yVnTXPzLkL
I have no inventory in FBA, and no inventory which I feel should be in FBA. I say this because it is only fair to advise people.
If you have inventory in FBA which is more than will sell in 30 days, I think you are making a big mistake.
Warehouse people make errors. The more incoming inventory, the more errors. The longer the inventory is in the warehouse, the more errors.
Many sellers cannot fulfill their orders, and must pay someone else to. So I am not saying you should not use FBA.
I am saying that if you are trying to minimize your cost of shipping to FBA by shipping more merchandise than will turn in a short period, you need to reconsider what you are selling.
Seller_kBLtwGFkDRQBb
this happens to us in FBA many times, each time we discovered the miscount we recall the entire shipment back for inspection. That’s mishap. Especially the S&L program we tried in Feb there were many missorted inventories. Later, we come to the conclusion we do not mix SKUs in one shipment and stop the S&L.
Seller_K6HJk14MgPjrh
I see FBA horror story after story on here that I wonder why anyone still uses it. It’s like Amazon stealing from the seller.
Seller_c5MaOoC8vQs49
This is exactly what happens when you send it in one shipment. We tend to send products that look similar in different shipments to prevent a incompetent warehouse employee from missing up the ASINs.
If it was in the same shipment and the items and packages look the same, maybe they didn’t relabel. They just put the wrong label on bcoz it looked like the same item to the person who received it. You should have sent these items in a different shipment if not, at least pack these types of items in a different box.
The competency of warehouse employees have drastically declined over the past few years. This is why we have pulled back from sending a lot of items to FBA. They end up screwing up majority of the shipments and we get the same standard copy and pasted messages that state stuff like they “They automatically confirmed and quantity is correct,” When no investigation was ever done.
Seller_b1WhDnqhpd5Wc
I have experienced the SAME issues! No labels were needed for my products (the manufacturer), but they still chose to put labels on the products. I sent a quantity of 10 of the same exact product and they claimed I sent 14. I requested for them to send pictures where I could see 14 of that item and they responded (weeks later) with a picture of ONE of the “14” products…The picture had one of our products, where you could even SEE the product name, and the label they added was of a different product…How hard is it to see that during your so called “investigation”?? Not to mention, I reopened the case and they have been “investigating” the issue for nearly TWO MONTHS!! Talk about a joke.
Seller_pE9TaMG8DieB2
You always have to account for lazy workers if you have 2 products that look very similar you should send them to FBA In 2 different shipments.
Seller_DFnh8IblJsaHF
I learned to never ship similar items in the same box. Just don’t. Those warehouse workers are working at too high a speed to adequately pay attention.
Seller_IhnvbCacmJlG0
I and other Handmade sellers have reported this as well. In my own case, I recalled a bunch of OOAK items to avoid 365+ days fees.
I was lucky these did not sell, because they were a guaranteed Not As Described / free gift to the FBA customer: they would have received completely different items. These had had new labels for different items printed by FBA and just slapped over my own FNSKU labels.
These were gemstone earrings, in the $100-200 range. At one point in FC transfers about 30 pairs of my earrings got “lost” (from end of Oct thru Jan: the holiday buying season), and when FBA finally agreed to reimburse me for the loss, all were ! surprise ! “found”.
Except some weren’t: they just relabeled them to make their particular FC’s count right.
I withdrew from FBA.
Seller_IhnvbCacmJlG0
I and other Handmade sellers have reported this as well. In my own case, I recalled a bunch of OOAK items to avoid 365+ days fees.
I was lucky these did not sell, because they were a guaranteed Not As Described / free gift to the FBA customer: they would have received completely different items. These had had new labels for different items printed by FBA and just slapped over my own FNSKU labels.
These were gemstone earrings, in the $100-200 range. At one point in FC transfers about 30 pairs of my earrings got “lost” (from end of Oct thru Jan: the holiday buying season), and when FBA finally agreed to reimburse me for the loss, all were ! surprise ! “found”.
Except some weren’t: they just relabeled them to make their particular FC’s count right.
I withdrew from FBA.
Seller_la6yWqhB9Jzwb
Yup they do this. I was lucky a repeat customer got a necklace instead of earrings and contacted me. She mentioned that the label sticker was 3-deep and the right label (that I had put on the item) was underneath everything added by the FC. Problem for me was this all happened in the first 3 days after the inventory was received - during the normal “eh it will shake it in a few days” period.
I apologized, she understood it was them, not me, and let me send her the right item and a prepaid return, so I got the original back, baggie and label mess and all.
Take and keep pics!
Seller_la6yWqhB9Jzwb
Yup they do this. I was lucky a repeat customer got a necklace instead of earrings and contacted me. She mentioned that the label sticker was 3-deep and the right label (that I had put on the item) was underneath everything added by the FC. Problem for me was this all happened in the first 3 days after the inventory was received - during the normal “eh it will shake it in a few days” period.
I apologized, she understood it was them, not me, and let me send her the right item and a prepaid return, so I got the original back, baggie and label mess and all.
Take and keep pics!
Seller_oEw5wUNHgJxxP
We had exactly the same problem a few weeks ago. We did have it once a few years ago, but that was the first time in a very long time. We asked for a bin check, no can not be done, not until the reconciliation date.
On that date we were sent a message, “You made a mistake, you sent the wrong items in the box.” Sort of a Amazon is good seller is bad message. We said, no we disagree, we have a checklist for the box, and two signatures on that sheet. One the packer one the inspector. Told again, no we were wrong.
We had already done a recall for two items that had an over count on arrival at the FC. We knew they relabeled the item with the wrong label! They said, that can’t be.
Well it took a few weeks but all items came back. Many matching the over count had the wrong stickers placed on the items.
We sent an image of the wrong FC stickers on our items, covering up our correct labels. They responded, “With this proof we will remove the performance strike against you for sending the wrong items in the box.”
Gee thanks.
I responded no worry, customer experience is paramount to us. Just please council the person that did this what the end result would be by putting the wrong stickers on the products and then the customer getting the wrong item.
We paid for the recall as the customer experience would have been devastating. A new product line, rolled out this spring, and growing with a few product feedback’s. I could see the next review, “I ordered a Dinosaur version and got a Farm version. Bad quality control by the manufacture!”
So now we are watching our shipments looking for over counts. Guess what, found one this morning. Here we go again.
Both times this has been at AVP1 in PA.
I have never contacted the executive team for anything. I think someone needs to look into this.
Seller_oEw5wUNHgJxxP
We had exactly the same problem a few weeks ago. We did have it once a few years ago, but that was the first time in a very long time. We asked for a bin check, no can not be done, not until the reconciliation date.
On that date we were sent a message, “You made a mistake, you sent the wrong items in the box.” Sort of a Amazon is good seller is bad message. We said, no we disagree, we have a checklist for the box, and two signatures on that sheet. One the packer one the inspector. Told again, no we were wrong.
We had already done a recall for two items that had an over count on arrival at the FC. We knew they relabeled the item with the wrong label! They said, that can’t be.
Well it took a few weeks but all items came back. Many matching the over count had the wrong stickers placed on the items.
We sent an image of the wrong FC stickers on our items, covering up our correct labels. They responded, “With this proof we will remove the performance strike against you for sending the wrong items in the box.”
Gee thanks.
I responded no worry, customer experience is paramount to us. Just please council the person that did this what the end result would be by putting the wrong stickers on the products and then the customer getting the wrong item.
We paid for the recall as the customer experience would have been devastating. A new product line, rolled out this spring, and growing with a few product feedback’s. I could see the next review, “I ordered a Dinosaur version and got a Farm version. Bad quality control by the manufacture!”
So now we are watching our shipments looking for over counts. Guess what, found one this morning. Here we go again.
Both times this has been at AVP1 in PA.
I have never contacted the executive team for anything. I think someone needs to look into this.
Seller_3N7yVnTXPzLkL
I have no inventory in FBA, and no inventory which I feel should be in FBA. I say this because it is only fair to advise people.
If you have inventory in FBA which is more than will sell in 30 days, I think you are making a big mistake.
Warehouse people make errors. The more incoming inventory, the more errors. The longer the inventory is in the warehouse, the more errors.
Many sellers cannot fulfill their orders, and must pay someone else to. So I am not saying you should not use FBA.
I am saying that if you are trying to minimize your cost of shipping to FBA by shipping more merchandise than will turn in a short period, you need to reconsider what you are selling.
Seller_3N7yVnTXPzLkL
I have no inventory in FBA, and no inventory which I feel should be in FBA. I say this because it is only fair to advise people.
If you have inventory in FBA which is more than will sell in 30 days, I think you are making a big mistake.
Warehouse people make errors. The more incoming inventory, the more errors. The longer the inventory is in the warehouse, the more errors.
Many sellers cannot fulfill their orders, and must pay someone else to. So I am not saying you should not use FBA.
I am saying that if you are trying to minimize your cost of shipping to FBA by shipping more merchandise than will turn in a short period, you need to reconsider what you are selling.
Seller_kBLtwGFkDRQBb
this happens to us in FBA many times, each time we discovered the miscount we recall the entire shipment back for inspection. That’s mishap. Especially the S&L program we tried in Feb there were many missorted inventories. Later, we come to the conclusion we do not mix SKUs in one shipment and stop the S&L.
Seller_kBLtwGFkDRQBb
this happens to us in FBA many times, each time we discovered the miscount we recall the entire shipment back for inspection. That’s mishap. Especially the S&L program we tried in Feb there were many missorted inventories. Later, we come to the conclusion we do not mix SKUs in one shipment and stop the S&L.
Seller_K6HJk14MgPjrh
I see FBA horror story after story on here that I wonder why anyone still uses it. It’s like Amazon stealing from the seller.
Seller_K6HJk14MgPjrh
I see FBA horror story after story on here that I wonder why anyone still uses it. It’s like Amazon stealing from the seller.
Seller_c5MaOoC8vQs49
This is exactly what happens when you send it in one shipment. We tend to send products that look similar in different shipments to prevent a incompetent warehouse employee from missing up the ASINs.
If it was in the same shipment and the items and packages look the same, maybe they didn’t relabel. They just put the wrong label on bcoz it looked like the same item to the person who received it. You should have sent these items in a different shipment if not, at least pack these types of items in a different box.
The competency of warehouse employees have drastically declined over the past few years. This is why we have pulled back from sending a lot of items to FBA. They end up screwing up majority of the shipments and we get the same standard copy and pasted messages that state stuff like they “They automatically confirmed and quantity is correct,” When no investigation was ever done.
Seller_c5MaOoC8vQs49
This is exactly what happens when you send it in one shipment. We tend to send products that look similar in different shipments to prevent a incompetent warehouse employee from missing up the ASINs.
If it was in the same shipment and the items and packages look the same, maybe they didn’t relabel. They just put the wrong label on bcoz it looked like the same item to the person who received it. You should have sent these items in a different shipment if not, at least pack these types of items in a different box.
The competency of warehouse employees have drastically declined over the past few years. This is why we have pulled back from sending a lot of items to FBA. They end up screwing up majority of the shipments and we get the same standard copy and pasted messages that state stuff like they “They automatically confirmed and quantity is correct,” When no investigation was ever done.
Seller_b1WhDnqhpd5Wc
I have experienced the SAME issues! No labels were needed for my products (the manufacturer), but they still chose to put labels on the products. I sent a quantity of 10 of the same exact product and they claimed I sent 14. I requested for them to send pictures where I could see 14 of that item and they responded (weeks later) with a picture of ONE of the “14” products…The picture had one of our products, where you could even SEE the product name, and the label they added was of a different product…How hard is it to see that during your so called “investigation”?? Not to mention, I reopened the case and they have been “investigating” the issue for nearly TWO MONTHS!! Talk about a joke.
Seller_b1WhDnqhpd5Wc
I have experienced the SAME issues! No labels were needed for my products (the manufacturer), but they still chose to put labels on the products. I sent a quantity of 10 of the same exact product and they claimed I sent 14. I requested for them to send pictures where I could see 14 of that item and they responded (weeks later) with a picture of ONE of the “14” products…The picture had one of our products, where you could even SEE the product name, and the label they added was of a different product…How hard is it to see that during your so called “investigation”?? Not to mention, I reopened the case and they have been “investigating” the issue for nearly TWO MONTHS!! Talk about a joke.
Seller_pE9TaMG8DieB2
You always have to account for lazy workers if you have 2 products that look very similar you should send them to FBA In 2 different shipments.
Seller_pE9TaMG8DieB2
You always have to account for lazy workers if you have 2 products that look very similar you should send them to FBA In 2 different shipments.
Seller_DFnh8IblJsaHF
I learned to never ship similar items in the same box. Just don’t. Those warehouse workers are working at too high a speed to adequately pay attention.
Seller_DFnh8IblJsaHF
I learned to never ship similar items in the same box. Just don’t. Those warehouse workers are working at too high a speed to adequately pay attention.
