Customers Do Not Receive PrePaid Return Label
Wondering if anyone else has had a customer go through the return request process on amazon only to not receive a prepaid return shipping label? We have have it happen once a month and have seen a correlation between the reason the customer chose for their return and whether they receive a return label… The most recent example is: customer chose ‘Bought on accident’ for reason they are returning and did not receive a prepaid return label. Is this a thing or only a coincidence? If Amazon is choosing who they send prepaid labels to based on returnees response for return shouldn’t we know which responses are not going to receive a prepaid return label??
Customers Do Not Receive PrePaid Return Label
Wondering if anyone else has had a customer go through the return request process on amazon only to not receive a prepaid return shipping label? We have have it happen once a month and have seen a correlation between the reason the customer chose for their return and whether they receive a return label… The most recent example is: customer chose ‘Bought on accident’ for reason they are returning and did not receive a prepaid return label. Is this a thing or only a coincidence? If Amazon is choosing who they send prepaid labels to based on returnees response for return shouldn’t we know which responses are not going to receive a prepaid return label??
0 replies
Seller_CW0P5hgbsiqWX
I don’t have the answer, but have noticed the same thing. 
Seller_XZ2XQ43ihb09S
Typically, the reasoning for the return would determine whether or not a prepaid label is received, however it does seem sporadic at times. Sometimes we notice that something that should have a prepaid label does not, and vice versa. For example, anything deemed “hazardous” is not supposed to have a prepaid return label sent to the customer, but this does not always stop Amazon from providing one. In the case of a buyer’s remorse, it is the customer’s responsibility to return the order to you, so you do not have to offer one. If you have a deal with a preferred courier, you can offer a prepaid label to the customer for a fee, which can be deducted from the total refund amount. This is compliant with Amazon policy.
Back to the original point, I do not believe there is any way to accurately predict whether or not a label is provided by Amazon. Your best bet is to keep on top of your return requests and ensure you apply proper procedure.
Seller_HHJqHzaLgvVyD
We personally had a 2 different returns that were processed like normal. No label was sent for either. Only to find out we were required to take it to a UPS store for them to scan the QR code and make a label. That was new to us.
Seller_KpmDyUZT6kCjw
I honestly think it is because the seller called into Amazon and their customer service agent processed it incorrectly. I do know that is the case with a few of ours because the customer was soooo mad because we do list “Free Returns” and why was she paying. She said that their customer service agent was not helpful and was just fumbling around. I opened a case saying you all need to get your Sh*t together because we have free automatic returns and your reps are not checking and processing our customer returns incorrectly. Their response was yes we will bring this to their attention. YEAH still happens.
Seller_8heIxAf1mLwgp
How are sellers supposed to know if the customer received the label or not? Since in policy returns are processed automatically I assume they all do. Some might later decide not to return the item, but still want the refund.
Seller_MU8ehgZgMJ9K0
I’ve had a few where they show as a Hazmat Return for items that have never been indicated as Hazmat, nor are they Hazmat at all. How does this get corrected?
So far, those have been on return reasons where I would not pay for return shipping, anyway. So, good. But how do I get this Hazmat designation off the item?
And when there is a return tracking number, why is there such an extreme transit time? On the example below, it is normally two days transit time by ground. Why would return shipping show an estimated arrival taking 18 to 20 days?
Seller_MU8ehgZgMJ9K0
On one recent one, the buyer called Amazon, and Amazon messaged me:
Details: The item has arrived, but it is not working. Customer wants a replacement for this and wanted to return the one that is not working. Please research the issue and contact the customer.
My reply: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
We can also be of help if you reply to this message or call us at ###-###-####.
If you reorder, we’ll also credit back $3.18 for the new order to make the shipping rate equal to what it was for the item on order ###-#######-#######. Once the return of the defective unit is processed, the net will be even money.
I also wrote some product troubleshooting steps that I would walk through with the customer if they called us.
Then three days later, another message from Amazon:
…saying that she wanted to have a replacement for an item that arrived defective, customer don’t like a replacement anymore, she would like a refund instead, please send her a free return mailing label so she can send the item back. Please research the issue and contact the customer as soon as possible.
I messaged back: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
Either Amazon Customer Service Department has no clue and can’t educate the buyer, or there is something wrong where some customers simply don’t have access to the returns button, even within 30 days. And it doesn’t help that replies do not reach the buyer, so any instructions I can provide remain unread.
Seller_MU8ehgZgMJ9K0
Has anyone else found a way to fix this false Hazmat tag?
Customers Do Not Receive PrePaid Return Label
Wondering if anyone else has had a customer go through the return request process on amazon only to not receive a prepaid return shipping label? We have have it happen once a month and have seen a correlation between the reason the customer chose for their return and whether they receive a return label… The most recent example is: customer chose ‘Bought on accident’ for reason they are returning and did not receive a prepaid return label. Is this a thing or only a coincidence? If Amazon is choosing who they send prepaid labels to based on returnees response for return shouldn’t we know which responses are not going to receive a prepaid return label??
Customers Do Not Receive PrePaid Return Label
Wondering if anyone else has had a customer go through the return request process on amazon only to not receive a prepaid return shipping label? We have have it happen once a month and have seen a correlation between the reason the customer chose for their return and whether they receive a return label… The most recent example is: customer chose ‘Bought on accident’ for reason they are returning and did not receive a prepaid return label. Is this a thing or only a coincidence? If Amazon is choosing who they send prepaid labels to based on returnees response for return shouldn’t we know which responses are not going to receive a prepaid return label??
Customers Do Not Receive PrePaid Return Label
Wondering if anyone else has had a customer go through the return request process on amazon only to not receive a prepaid return shipping label? We have have it happen once a month and have seen a correlation between the reason the customer chose for their return and whether they receive a return label… The most recent example is: customer chose ‘Bought on accident’ for reason they are returning and did not receive a prepaid return label. Is this a thing or only a coincidence? If Amazon is choosing who they send prepaid labels to based on returnees response for return shouldn’t we know which responses are not going to receive a prepaid return label??
0 replies
0 replies
Seller_CW0P5hgbsiqWX
I don’t have the answer, but have noticed the same thing.
Seller_XZ2XQ43ihb09S
Typically, the reasoning for the return would determine whether or not a prepaid label is received, however it does seem sporadic at times. Sometimes we notice that something that should have a prepaid label does not, and vice versa. For example, anything deemed “hazardous” is not supposed to have a prepaid return label sent to the customer, but this does not always stop Amazon from providing one. In the case of a buyer’s remorse, it is the customer’s responsibility to return the order to you, so you do not have to offer one. If you have a deal with a preferred courier, you can offer a prepaid label to the customer for a fee, which can be deducted from the total refund amount. This is compliant with Amazon policy.
Back to the original point, I do not believe there is any way to accurately predict whether or not a label is provided by Amazon. Your best bet is to keep on top of your return requests and ensure you apply proper procedure.
Seller_HHJqHzaLgvVyD
We personally had a 2 different returns that were processed like normal. No label was sent for either. Only to find out we were required to take it to a UPS store for them to scan the QR code and make a label. That was new to us.
Seller_KpmDyUZT6kCjw
I honestly think it is because the seller called into Amazon and their customer service agent processed it incorrectly. I do know that is the case with a few of ours because the customer was soooo mad because we do list “Free Returns” and why was she paying. She said that their customer service agent was not helpful and was just fumbling around. I opened a case saying you all need to get your Sh*t together because we have free automatic returns and your reps are not checking and processing our customer returns incorrectly. Their response was yes we will bring this to their attention. YEAH still happens.
Seller_8heIxAf1mLwgp
How are sellers supposed to know if the customer received the label or not? Since in policy returns are processed automatically I assume they all do. Some might later decide not to return the item, but still want the refund.
Seller_MU8ehgZgMJ9K0
I’ve had a few where they show as a Hazmat Return for items that have never been indicated as Hazmat, nor are they Hazmat at all. How does this get corrected?
So far, those have been on return reasons where I would not pay for return shipping, anyway. So, good. But how do I get this Hazmat designation off the item?
And when there is a return tracking number, why is there such an extreme transit time? On the example below, it is normally two days transit time by ground. Why would return shipping show an estimated arrival taking 18 to 20 days?
Seller_MU8ehgZgMJ9K0
On one recent one, the buyer called Amazon, and Amazon messaged me:
Details: The item has arrived, but it is not working. Customer wants a replacement for this and wanted to return the one that is not working. Please research the issue and contact the customer.
My reply: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
We can also be of help if you reply to this message or call us at ###-###-####.
If you reorder, we’ll also credit back $3.18 for the new order to make the shipping rate equal to what it was for the item on order ###-#######-#######. Once the return of the defective unit is processed, the net will be even money.
I also wrote some product troubleshooting steps that I would walk through with the customer if they called us.
Then three days later, another message from Amazon:
…saying that she wanted to have a replacement for an item that arrived defective, customer don’t like a replacement anymore, she would like a refund instead, please send her a free return mailing label so she can send the item back. Please research the issue and contact the customer as soon as possible.
I messaged back: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
Either Amazon Customer Service Department has no clue and can’t educate the buyer, or there is something wrong where some customers simply don’t have access to the returns button, even within 30 days. And it doesn’t help that replies do not reach the buyer, so any instructions I can provide remain unread.
Seller_MU8ehgZgMJ9K0
Has anyone else found a way to fix this false Hazmat tag?
Seller_CW0P5hgbsiqWX
I don’t have the answer, but have noticed the same thing.
Seller_CW0P5hgbsiqWX
I don’t have the answer, but have noticed the same thing.
Seller_XZ2XQ43ihb09S
Typically, the reasoning for the return would determine whether or not a prepaid label is received, however it does seem sporadic at times. Sometimes we notice that something that should have a prepaid label does not, and vice versa. For example, anything deemed “hazardous” is not supposed to have a prepaid return label sent to the customer, but this does not always stop Amazon from providing one. In the case of a buyer’s remorse, it is the customer’s responsibility to return the order to you, so you do not have to offer one. If you have a deal with a preferred courier, you can offer a prepaid label to the customer for a fee, which can be deducted from the total refund amount. This is compliant with Amazon policy.
Back to the original point, I do not believe there is any way to accurately predict whether or not a label is provided by Amazon. Your best bet is to keep on top of your return requests and ensure you apply proper procedure.
Seller_XZ2XQ43ihb09S
Typically, the reasoning for the return would determine whether or not a prepaid label is received, however it does seem sporadic at times. Sometimes we notice that something that should have a prepaid label does not, and vice versa. For example, anything deemed “hazardous” is not supposed to have a prepaid return label sent to the customer, but this does not always stop Amazon from providing one. In the case of a buyer’s remorse, it is the customer’s responsibility to return the order to you, so you do not have to offer one. If you have a deal with a preferred courier, you can offer a prepaid label to the customer for a fee, which can be deducted from the total refund amount. This is compliant with Amazon policy.
Back to the original point, I do not believe there is any way to accurately predict whether or not a label is provided by Amazon. Your best bet is to keep on top of your return requests and ensure you apply proper procedure.
Seller_HHJqHzaLgvVyD
We personally had a 2 different returns that were processed like normal. No label was sent for either. Only to find out we were required to take it to a UPS store for them to scan the QR code and make a label. That was new to us.
Seller_HHJqHzaLgvVyD
We personally had a 2 different returns that were processed like normal. No label was sent for either. Only to find out we were required to take it to a UPS store for them to scan the QR code and make a label. That was new to us.
Seller_KpmDyUZT6kCjw
I honestly think it is because the seller called into Amazon and their customer service agent processed it incorrectly. I do know that is the case with a few of ours because the customer was soooo mad because we do list “Free Returns” and why was she paying. She said that their customer service agent was not helpful and was just fumbling around. I opened a case saying you all need to get your Sh*t together because we have free automatic returns and your reps are not checking and processing our customer returns incorrectly. Their response was yes we will bring this to their attention. YEAH still happens.
Seller_KpmDyUZT6kCjw
I honestly think it is because the seller called into Amazon and their customer service agent processed it incorrectly. I do know that is the case with a few of ours because the customer was soooo mad because we do list “Free Returns” and why was she paying. She said that their customer service agent was not helpful and was just fumbling around. I opened a case saying you all need to get your Sh*t together because we have free automatic returns and your reps are not checking and processing our customer returns incorrectly. Their response was yes we will bring this to their attention. YEAH still happens.
Seller_8heIxAf1mLwgp
How are sellers supposed to know if the customer received the label or not? Since in policy returns are processed automatically I assume they all do. Some might later decide not to return the item, but still want the refund.
Seller_8heIxAf1mLwgp
How are sellers supposed to know if the customer received the label or not? Since in policy returns are processed automatically I assume they all do. Some might later decide not to return the item, but still want the refund.
Seller_MU8ehgZgMJ9K0
I’ve had a few where they show as a Hazmat Return for items that have never been indicated as Hazmat, nor are they Hazmat at all. How does this get corrected?
So far, those have been on return reasons where I would not pay for return shipping, anyway. So, good. But how do I get this Hazmat designation off the item?
And when there is a return tracking number, why is there such an extreme transit time? On the example below, it is normally two days transit time by ground. Why would return shipping show an estimated arrival taking 18 to 20 days?
Seller_MU8ehgZgMJ9K0
I’ve had a few where they show as a Hazmat Return for items that have never been indicated as Hazmat, nor are they Hazmat at all. How does this get corrected?
So far, those have been on return reasons where I would not pay for return shipping, anyway. So, good. But how do I get this Hazmat designation off the item?
And when there is a return tracking number, why is there such an extreme transit time? On the example below, it is normally two days transit time by ground. Why would return shipping show an estimated arrival taking 18 to 20 days?
Seller_MU8ehgZgMJ9K0
On one recent one, the buyer called Amazon, and Amazon messaged me:
Details: The item has arrived, but it is not working. Customer wants a replacement for this and wanted to return the one that is not working. Please research the issue and contact the customer.
My reply: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
We can also be of help if you reply to this message or call us at ###-###-####.
If you reorder, we’ll also credit back $3.18 for the new order to make the shipping rate equal to what it was for the item on order ###-#######-#######. Once the return of the defective unit is processed, the net will be even money.
I also wrote some product troubleshooting steps that I would walk through with the customer if they called us.
Then three days later, another message from Amazon:
…saying that she wanted to have a replacement for an item that arrived defective, customer don’t like a replacement anymore, she would like a refund instead, please send her a free return mailing label so she can send the item back. Please research the issue and contact the customer as soon as possible.
I messaged back: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
Either Amazon Customer Service Department has no clue and can’t educate the buyer, or there is something wrong where some customers simply don’t have access to the returns button, even within 30 days. And it doesn’t help that replies do not reach the buyer, so any instructions I can provide remain unread.
Seller_MU8ehgZgMJ9K0
On one recent one, the buyer called Amazon, and Amazon messaged me:
Details: The item has arrived, but it is not working. Customer wants a replacement for this and wanted to return the one that is not working. Please research the issue and contact the customer.
My reply: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
We can also be of help if you reply to this message or call us at ###-###-####.
If you reorder, we’ll also credit back $3.18 for the new order to make the shipping rate equal to what it was for the item on order ###-#######-#######. Once the return of the defective unit is processed, the net will be even money.
I also wrote some product troubleshooting steps that I would walk through with the customer if they called us.
Then three days later, another message from Amazon:
…saying that she wanted to have a replacement for an item that arrived defective, customer don’t like a replacement anymore, she would like a refund instead, please send her a free return mailing label so she can send the item back. Please research the issue and contact the customer as soon as possible.
I messaged back: You can get the return authorization from your list of orders. Click on return or replace items. The rest should be self-explanatory for how to initiate the return.
Either Amazon Customer Service Department has no clue and can’t educate the buyer, or there is something wrong where some customers simply don’t have access to the returns button, even within 30 days. And it doesn’t help that replies do not reach the buyer, so any instructions I can provide remain unread.
Seller_MU8ehgZgMJ9K0
Has anyone else found a way to fix this false Hazmat tag?
Seller_MU8ehgZgMJ9K0
Has anyone else found a way to fix this false Hazmat tag?
