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Product photos on a white background keep getting rejected for not being on a white background...
Having a pretty constant issue uploading photos.
I take the photos in a pure white light box; edit the sides from the box off and I'm left with product on a white background.
I attempt to upload these images and amazons system immediately kicks them back telling me my products that are very much clearly on a white background ... need to be on a white background.
Any ideas how to fix this issue? It's a horrendously bad feature that keeps kicking back the product images.
2 replies
Seller_nRFmxiQg4EGrw
When Amazon specifies a "White" background, they mean one with RGB values of 255,255,255. You are not going to get that in camera, even shooting on a lightbox; you need to do it in photo editing software.
CR_Amazon
@Seller_bfWZKMY4e2F9w
Hello there my name is CR and wanted to hop in here.
@Seller_nRFmxiQg4EGrwhas hit on the head above. We have requirements for main image to be on pure white background.
I've pulled the partial information below from this image resource:
Main product images
We call the first image on the detail page the "main product image." This image is also shown to customers in search results
Your main product image must:
- Accurately represent the product as a realistic, professional quality image and not be a placeholder.
- Have a pure white background (RGB color values: 255, 255, 255). This allows us to create a consistent shopping experience for customers across search and product detail pages.
CR_Amazon
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