New one- We made a mistake!- $5k mis-ship; buyer wont respond; what would you do/ have done?
We know!---
We thought we were infallible too!
Sent an Amazon Customer 1 full box of 50 instead of a single product (yes -- scalps are being hung in the warehouse as we speak!)
We would like to get the errant shipment back (and get the missing hair back re-attached to our compatriots heads),
however the gentleman hadn't answered or entreaties....
How would y'all proceed?
New one- We made a mistake!- $5k mis-ship; buyer wont respond; what would you do/ have done?
We know!---
We thought we were infallible too!
Sent an Amazon Customer 1 full box of 50 instead of a single product (yes -- scalps are being hung in the warehouse as we speak!)
We would like to get the errant shipment back (and get the missing hair back re-attached to our compatriots heads),
however the gentleman hadn't answered or entreaties....
How would y'all proceed?
46 replies
Seller_OvL8C4BJWiuS9
Unfortunately, the buyer probably won't ever respond. It ultimately is your mistake, suck it up as lesson learned.
Seller_Sram36TnVt73c
You might try to recall the package, but it sounds like it has already been delivered.
Seller_yMNiE5s8kbxe6
Time to go old school. Send a short hand written letter explaining the error, along with a UPS return label. Mention for his inconvenience you will send him a gift certificate to his favorite restaurant once you receive the product back.
Seller_PCcfosU2oIMn0
Well, my guess is buyer is not a reseller.. all you can do is ask for help solving the problem. If they are good people they will. if they are alfred e newman... who knows.
try fast people search to get a phone number...
IMHO actually talking to someone is way more effective.
Seller_TMserLw0QU4BR
If you wrote a message as unclear as your post, they buyer probably doesn't understand what yo are saying. Hire a technical writer to contact the buyer.
Seller_CofQGS63QUtOm
DO NOT try to call the buyer! I think Amazon would frown upon this. They really stand behind customer's privacy. The buyer could possibly turn you in to Amazon for contacting them via phone. I would be careful about this. I would call Amazon directly and ask them so you are within the guidelines. Even sending a letter may be outside the policy. Whatever you do ask for permission...you might have to go old school and send them a return label in the mail. Sounds like the buyer doesn't read emails. So who knows if they would know how to even open an attachment.
Seller_G53rrrmDqxLLo
Depending on the item, you may want to OFFER to Buy back the items. I know this isn't what you want to hear, but it is probably your only choice unless the Buyer is HONEST and returns the extra. and once the buyer hears Money is involved, they should reply back.
Seller_NxPuqak8YNJEF
lesson learned. you will put in place new strategies to prevent this in the future. triple count, different eyes on it, whatever.
.
As for your current employee situation, whatever the loss ends up as, another possibility for you, give the employee 2 choices:
1- Leave the company, be fired, bad employment history, etc.
or
2- Garnish wages at around 10% or something reasonable until the mistake is paid off, that way they are still able to have some income, and your loss is eventually paid off. Make sure to have them sign and date a "confession" stipulating that they screwed up and that they accept the wage garnishment.
.
If you fire them, you are out the money. But if you keep them on and garnish wages, you will get some back at least. Even if they stick around and only partially pay you back, before eventually leaving, then that is at least some paycheck for them and some reimbursement for you. Or, if you do this, they may work harder and be more loyal knowing that they should have been fired but were kept on. You also have to remember time/energy/etc lost training a new employee, so finding a way to keep them on, assuming they are good, could mean it may cost you less in the long run to keep them around.
.
If you fire an employee for an accident (as opposed to deliberate actions) then they may be able to file and get unemployment pay, which means you pay for that either directly or indirectly. Whatever you are thinking of doing, you should probably talk with a lawyer.
Seller_roNdLQpqbVoOH
Can you give us some idea of the item's identity? Is it something that someone could use 50 of? Or is the buyer possibly looking for ways to dispose of the other 49?
If they're not receiving/reading your emails, I'd probably go with a snail-mail letter or a phone call. The least of my worries in this case would be Amazon's "disapproval."
If Amazon were the seller in this case, I'd guess that they would follow up somehow...probably by telling the customer to either return the extra items or pay for them.
Just ask your buyer - all cheery-like - which way he would like to handle this. 🙃
New one- We made a mistake!- $5k mis-ship; buyer wont respond; what would you do/ have done?
We know!---
We thought we were infallible too!
Sent an Amazon Customer 1 full box of 50 instead of a single product (yes -- scalps are being hung in the warehouse as we speak!)
We would like to get the errant shipment back (and get the missing hair back re-attached to our compatriots heads),
however the gentleman hadn't answered or entreaties....
How would y'all proceed?
New one- We made a mistake!- $5k mis-ship; buyer wont respond; what would you do/ have done?
We know!---
We thought we were infallible too!
Sent an Amazon Customer 1 full box of 50 instead of a single product (yes -- scalps are being hung in the warehouse as we speak!)
We would like to get the errant shipment back (and get the missing hair back re-attached to our compatriots heads),
however the gentleman hadn't answered or entreaties....
How would y'all proceed?
New one- We made a mistake!- $5k mis-ship; buyer wont respond; what would you do/ have done?
We know!---
We thought we were infallible too!
Sent an Amazon Customer 1 full box of 50 instead of a single product (yes -- scalps are being hung in the warehouse as we speak!)
We would like to get the errant shipment back (and get the missing hair back re-attached to our compatriots heads),
however the gentleman hadn't answered or entreaties....
How would y'all proceed?
46 replies
46 replies
Seller_OvL8C4BJWiuS9
Unfortunately, the buyer probably won't ever respond. It ultimately is your mistake, suck it up as lesson learned.
Seller_Sram36TnVt73c
You might try to recall the package, but it sounds like it has already been delivered.
Seller_yMNiE5s8kbxe6
Time to go old school. Send a short hand written letter explaining the error, along with a UPS return label. Mention for his inconvenience you will send him a gift certificate to his favorite restaurant once you receive the product back.
Seller_PCcfosU2oIMn0
Well, my guess is buyer is not a reseller.. all you can do is ask for help solving the problem. If they are good people they will. if they are alfred e newman... who knows.
try fast people search to get a phone number...
IMHO actually talking to someone is way more effective.
Seller_TMserLw0QU4BR
If you wrote a message as unclear as your post, they buyer probably doesn't understand what yo are saying. Hire a technical writer to contact the buyer.
Seller_CofQGS63QUtOm
DO NOT try to call the buyer! I think Amazon would frown upon this. They really stand behind customer's privacy. The buyer could possibly turn you in to Amazon for contacting them via phone. I would be careful about this. I would call Amazon directly and ask them so you are within the guidelines. Even sending a letter may be outside the policy. Whatever you do ask for permission...you might have to go old school and send them a return label in the mail. Sounds like the buyer doesn't read emails. So who knows if they would know how to even open an attachment.
Seller_G53rrrmDqxLLo
Depending on the item, you may want to OFFER to Buy back the items. I know this isn't what you want to hear, but it is probably your only choice unless the Buyer is HONEST and returns the extra. and once the buyer hears Money is involved, they should reply back.
Seller_NxPuqak8YNJEF
lesson learned. you will put in place new strategies to prevent this in the future. triple count, different eyes on it, whatever.
.
As for your current employee situation, whatever the loss ends up as, another possibility for you, give the employee 2 choices:
1- Leave the company, be fired, bad employment history, etc.
or
2- Garnish wages at around 10% or something reasonable until the mistake is paid off, that way they are still able to have some income, and your loss is eventually paid off. Make sure to have them sign and date a "confession" stipulating that they screwed up and that they accept the wage garnishment.
.
If you fire them, you are out the money. But if you keep them on and garnish wages, you will get some back at least. Even if they stick around and only partially pay you back, before eventually leaving, then that is at least some paycheck for them and some reimbursement for you. Or, if you do this, they may work harder and be more loyal knowing that they should have been fired but were kept on. You also have to remember time/energy/etc lost training a new employee, so finding a way to keep them on, assuming they are good, could mean it may cost you less in the long run to keep them around.
.
If you fire an employee for an accident (as opposed to deliberate actions) then they may be able to file and get unemployment pay, which means you pay for that either directly or indirectly. Whatever you are thinking of doing, you should probably talk with a lawyer.
Seller_roNdLQpqbVoOH
Can you give us some idea of the item's identity? Is it something that someone could use 50 of? Or is the buyer possibly looking for ways to dispose of the other 49?
If they're not receiving/reading your emails, I'd probably go with a snail-mail letter or a phone call. The least of my worries in this case would be Amazon's "disapproval."
If Amazon were the seller in this case, I'd guess that they would follow up somehow...probably by telling the customer to either return the extra items or pay for them.
Just ask your buyer - all cheery-like - which way he would like to handle this. 🙃
Seller_OvL8C4BJWiuS9
Unfortunately, the buyer probably won't ever respond. It ultimately is your mistake, suck it up as lesson learned.
Seller_OvL8C4BJWiuS9
Unfortunately, the buyer probably won't ever respond. It ultimately is your mistake, suck it up as lesson learned.
Seller_Sram36TnVt73c
You might try to recall the package, but it sounds like it has already been delivered.
Seller_Sram36TnVt73c
You might try to recall the package, but it sounds like it has already been delivered.
Seller_yMNiE5s8kbxe6
Time to go old school. Send a short hand written letter explaining the error, along with a UPS return label. Mention for his inconvenience you will send him a gift certificate to his favorite restaurant once you receive the product back.
Seller_yMNiE5s8kbxe6
Time to go old school. Send a short hand written letter explaining the error, along with a UPS return label. Mention for his inconvenience you will send him a gift certificate to his favorite restaurant once you receive the product back.
Seller_PCcfosU2oIMn0
Well, my guess is buyer is not a reseller.. all you can do is ask for help solving the problem. If they are good people they will. if they are alfred e newman... who knows.
try fast people search to get a phone number...
IMHO actually talking to someone is way more effective.
Seller_PCcfosU2oIMn0
Well, my guess is buyer is not a reseller.. all you can do is ask for help solving the problem. If they are good people they will. if they are alfred e newman... who knows.
try fast people search to get a phone number...
IMHO actually talking to someone is way more effective.
Seller_TMserLw0QU4BR
If you wrote a message as unclear as your post, they buyer probably doesn't understand what yo are saying. Hire a technical writer to contact the buyer.
Seller_TMserLw0QU4BR
If you wrote a message as unclear as your post, they buyer probably doesn't understand what yo are saying. Hire a technical writer to contact the buyer.
Seller_CofQGS63QUtOm
DO NOT try to call the buyer! I think Amazon would frown upon this. They really stand behind customer's privacy. The buyer could possibly turn you in to Amazon for contacting them via phone. I would be careful about this. I would call Amazon directly and ask them so you are within the guidelines. Even sending a letter may be outside the policy. Whatever you do ask for permission...you might have to go old school and send them a return label in the mail. Sounds like the buyer doesn't read emails. So who knows if they would know how to even open an attachment.
Seller_CofQGS63QUtOm
DO NOT try to call the buyer! I think Amazon would frown upon this. They really stand behind customer's privacy. The buyer could possibly turn you in to Amazon for contacting them via phone. I would be careful about this. I would call Amazon directly and ask them so you are within the guidelines. Even sending a letter may be outside the policy. Whatever you do ask for permission...you might have to go old school and send them a return label in the mail. Sounds like the buyer doesn't read emails. So who knows if they would know how to even open an attachment.
Seller_G53rrrmDqxLLo
Depending on the item, you may want to OFFER to Buy back the items. I know this isn't what you want to hear, but it is probably your only choice unless the Buyer is HONEST and returns the extra. and once the buyer hears Money is involved, they should reply back.
Seller_G53rrrmDqxLLo
Depending on the item, you may want to OFFER to Buy back the items. I know this isn't what you want to hear, but it is probably your only choice unless the Buyer is HONEST and returns the extra. and once the buyer hears Money is involved, they should reply back.
Seller_NxPuqak8YNJEF
lesson learned. you will put in place new strategies to prevent this in the future. triple count, different eyes on it, whatever.
.
As for your current employee situation, whatever the loss ends up as, another possibility for you, give the employee 2 choices:
1- Leave the company, be fired, bad employment history, etc.
or
2- Garnish wages at around 10% or something reasonable until the mistake is paid off, that way they are still able to have some income, and your loss is eventually paid off. Make sure to have them sign and date a "confession" stipulating that they screwed up and that they accept the wage garnishment.
.
If you fire them, you are out the money. But if you keep them on and garnish wages, you will get some back at least. Even if they stick around and only partially pay you back, before eventually leaving, then that is at least some paycheck for them and some reimbursement for you. Or, if you do this, they may work harder and be more loyal knowing that they should have been fired but were kept on. You also have to remember time/energy/etc lost training a new employee, so finding a way to keep them on, assuming they are good, could mean it may cost you less in the long run to keep them around.
.
If you fire an employee for an accident (as opposed to deliberate actions) then they may be able to file and get unemployment pay, which means you pay for that either directly or indirectly. Whatever you are thinking of doing, you should probably talk with a lawyer.
Seller_NxPuqak8YNJEF
lesson learned. you will put in place new strategies to prevent this in the future. triple count, different eyes on it, whatever.
.
As for your current employee situation, whatever the loss ends up as, another possibility for you, give the employee 2 choices:
1- Leave the company, be fired, bad employment history, etc.
or
2- Garnish wages at around 10% or something reasonable until the mistake is paid off, that way they are still able to have some income, and your loss is eventually paid off. Make sure to have them sign and date a "confession" stipulating that they screwed up and that they accept the wage garnishment.
.
If you fire them, you are out the money. But if you keep them on and garnish wages, you will get some back at least. Even if they stick around and only partially pay you back, before eventually leaving, then that is at least some paycheck for them and some reimbursement for you. Or, if you do this, they may work harder and be more loyal knowing that they should have been fired but were kept on. You also have to remember time/energy/etc lost training a new employee, so finding a way to keep them on, assuming they are good, could mean it may cost you less in the long run to keep them around.
.
If you fire an employee for an accident (as opposed to deliberate actions) then they may be able to file and get unemployment pay, which means you pay for that either directly or indirectly. Whatever you are thinking of doing, you should probably talk with a lawyer.
Seller_roNdLQpqbVoOH
Can you give us some idea of the item's identity? Is it something that someone could use 50 of? Or is the buyer possibly looking for ways to dispose of the other 49?
If they're not receiving/reading your emails, I'd probably go with a snail-mail letter or a phone call. The least of my worries in this case would be Amazon's "disapproval."
If Amazon were the seller in this case, I'd guess that they would follow up somehow...probably by telling the customer to either return the extra items or pay for them.
Just ask your buyer - all cheery-like - which way he would like to handle this. 🙃
Seller_roNdLQpqbVoOH
Can you give us some idea of the item's identity? Is it something that someone could use 50 of? Or is the buyer possibly looking for ways to dispose of the other 49?
If they're not receiving/reading your emails, I'd probably go with a snail-mail letter or a phone call. The least of my worries in this case would be Amazon's "disapproval."
If Amazon were the seller in this case, I'd guess that they would follow up somehow...probably by telling the customer to either return the extra items or pay for them.
Just ask your buyer - all cheery-like - which way he would like to handle this. 🙃
