Hello, my account has been suspended. I do dropshipping in accordance with Amazon policies. But the FBM shipping model has come under scrutiny.
What information did I share in my objection?
-- Tracking information for recently shipped and self-fulfilled orders.
-- Evidence that recent self-fulfilled orders have been fulfilled or delivered, which may include buyer acknowledgment of receipt or proof of delivery.
-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and where you can show proof of delivery.
-- Evidence supporting your business's identity, if not available in your Amazon account; for example, business website or email, company banking information or business registration information. Please also make sure your account is updated with your latest business information.
-- In case you face actual logistics problems or delays, provide reasons and supporting evidence for delays in your order delivery.
But despite these, my objection was rejected. Can you help me?
The notification received is as follows;
Your Amazon.ca seller account has been placed under temporary review in accordance with our Drop Shipping policy. While under review, your seller-fulfilled offers will be deactivated and your listings will be removed. The review period should not exceed 30 days, but we will inform you if additional time is required. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period in accordance with section 2 of the Amazon Business Solutions Agreement:
For more information, please review the Funds Disbursement Eligibility Policy:
You may still accept Amazon-fulfilled orders. To learn how to change your seller-fulfilled offers to Fulfilled by Amazon, go to "Fulfillment by Amazon (FBA)":
Once we confirm fulfillment of orders are in compliance with our Drop Shipping policy, your funds will be disbursed according to their usual schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these.
Why did this happen?
We have taken this measure because we found that you have violated our Drop Shipping policy
Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the buyer that you are the seller of record. When a customer sees packaging and invoices or receipts identifying a seller that is neither you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.
Repeated violations of the Drop Shipping policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.ca. Additional violations of the Business Solutions Agreement and seller policies may result in greater restrictions on your ability to sell goods in the Amazon store.
If you have questions about this review or the information requested above, refer to the Amazon policy for selling account reviews for seller-fulfilled orders:
Have your seller-fulfilled offers been deactivated in error?
If you believe there has been an error, submit an explanation by clicking the “Submit appeal” button on the banner at the top of your Account Health page:
Your explanation should include evidence or examples that demonstrate your account complies with our Drop Shipping policy. This may include:
-- Evidence of inventory to support your sales. This should include invoices or receipts from your supplier. When sending this documentation, note the following:
1. The documents must reflect your sales volume over the last 30 days.
2. You must include the business details for your supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier's information.
3. You can remove the pricing information from the documents, but the rest of the document must be visible.
4. You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unlocked.
5. Evidence that you are an authorized retailer or supplier for your listings.
6. If you have employed a third-party drop-shipping service, provide evidence of this agreement and authorization for access to your account.
7. If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
8. If you use multiple warehouses to distribute your products, provide the details of those warehouses.
What happens if I do not send the requested information on the Account Health page?
We will continue to review your account over the next 30 days. If we can confirm that you have not violated the Drop Shipping policy, the review period will end and we will automatically release funds for disbursement. If we do not find sufficient evidence confirming your fulfillment methods during this period, further action may be taken and your entire Amazon account may be permanently deactivated. You will receive an email following the review period to let you know what action has been taken. If you believe you have additional evidence to support reactivation before this time, submit an explanation.
