My account has been suspended because I was unable to resubmit identification documents through Seller Central.
I received the following notification from Amazon, and my account has been suspended:
"We recently asked you to provide seller information to Amazon in compliance with the INFORM Consumers Act requirements. According to Amazon’s records, the necessary information has either not been provided or could not be verified. As a result, we have temporarily suspended your Amazon selling account and removed your listings. Please access your Account Health Dashboard to check the required information and submit the necessary details promptly for verification."
I would like to resubmit the required documents, but I cannot find the submission page on Seller Central, so I am unable to do so. Despite reaching out to Seller Support multiple times, I always receive the same response: "The identity verification process is currently under review, and you cannot resubmit identification documents until the review by the relevant department is completed. Please wait."
Several days have passed with my account still suspended. However, the content of the account suspension notification clearly stated, "Submit the necessary documents for verification promptly," which contradicts the response from Seller Support. I believe there may be some kind of system error.
The suspension notification also mentioned, "If the required documents are not submitted, your account will be permanently suspended." At this rate, my account may be permanently suspended. I am unable to do anything further. Can someone please help me?
My account has been suspended because I was unable to resubmit identification documents through Seller Central.
I received the following notification from Amazon, and my account has been suspended:
"We recently asked you to provide seller information to Amazon in compliance with the INFORM Consumers Act requirements. According to Amazon’s records, the necessary information has either not been provided or could not be verified. As a result, we have temporarily suspended your Amazon selling account and removed your listings. Please access your Account Health Dashboard to check the required information and submit the necessary details promptly for verification."
I would like to resubmit the required documents, but I cannot find the submission page on Seller Central, so I am unable to do so. Despite reaching out to Seller Support multiple times, I always receive the same response: "The identity verification process is currently under review, and you cannot resubmit identification documents until the review by the relevant department is completed. Please wait."
Several days have passed with my account still suspended. However, the content of the account suspension notification clearly stated, "Submit the necessary documents for verification promptly," which contradicts the response from Seller Support. I believe there may be some kind of system error.
The suspension notification also mentioned, "If the required documents are not submitted, your account will be permanently suspended." At this rate, my account may be permanently suspended. I am unable to do anything further. Can someone please help me?
4 replies
Atlas_Amazon
Hello @Seller_e0OwGekovil2n
Thank you for the information provided regarding the recent issues you have encountered. I understand that your account was impacted due to concerns with the Inform verification. I know this can be frustrating as you are attempting to complete the requests, but are unable to do so.
Would you be able to provide a screenshot of the pages you are seeing? Please remove any personal information that may be present for your own privacy.
If you have any other information or details you would like to share, please refer to this thread for support.
Best,
Atlas
My account has been suspended because I was unable to resubmit identification documents through Seller Central.
I received the following notification from Amazon, and my account has been suspended:
"We recently asked you to provide seller information to Amazon in compliance with the INFORM Consumers Act requirements. According to Amazon’s records, the necessary information has either not been provided or could not be verified. As a result, we have temporarily suspended your Amazon selling account and removed your listings. Please access your Account Health Dashboard to check the required information and submit the necessary details promptly for verification."
I would like to resubmit the required documents, but I cannot find the submission page on Seller Central, so I am unable to do so. Despite reaching out to Seller Support multiple times, I always receive the same response: "The identity verification process is currently under review, and you cannot resubmit identification documents until the review by the relevant department is completed. Please wait."
Several days have passed with my account still suspended. However, the content of the account suspension notification clearly stated, "Submit the necessary documents for verification promptly," which contradicts the response from Seller Support. I believe there may be some kind of system error.
The suspension notification also mentioned, "If the required documents are not submitted, your account will be permanently suspended." At this rate, my account may be permanently suspended. I am unable to do anything further. Can someone please help me?
My account has been suspended because I was unable to resubmit identification documents through Seller Central.
I received the following notification from Amazon, and my account has been suspended:
"We recently asked you to provide seller information to Amazon in compliance with the INFORM Consumers Act requirements. According to Amazon’s records, the necessary information has either not been provided or could not be verified. As a result, we have temporarily suspended your Amazon selling account and removed your listings. Please access your Account Health Dashboard to check the required information and submit the necessary details promptly for verification."
I would like to resubmit the required documents, but I cannot find the submission page on Seller Central, so I am unable to do so. Despite reaching out to Seller Support multiple times, I always receive the same response: "The identity verification process is currently under review, and you cannot resubmit identification documents until the review by the relevant department is completed. Please wait."
Several days have passed with my account still suspended. However, the content of the account suspension notification clearly stated, "Submit the necessary documents for verification promptly," which contradicts the response from Seller Support. I believe there may be some kind of system error.
The suspension notification also mentioned, "If the required documents are not submitted, your account will be permanently suspended." At this rate, my account may be permanently suspended. I am unable to do anything further. Can someone please help me?
My account has been suspended because I was unable to resubmit identification documents through Seller Central.
I received the following notification from Amazon, and my account has been suspended:
"We recently asked you to provide seller information to Amazon in compliance with the INFORM Consumers Act requirements. According to Amazon’s records, the necessary information has either not been provided or could not be verified. As a result, we have temporarily suspended your Amazon selling account and removed your listings. Please access your Account Health Dashboard to check the required information and submit the necessary details promptly for verification."
I would like to resubmit the required documents, but I cannot find the submission page on Seller Central, so I am unable to do so. Despite reaching out to Seller Support multiple times, I always receive the same response: "The identity verification process is currently under review, and you cannot resubmit identification documents until the review by the relevant department is completed. Please wait."
Several days have passed with my account still suspended. However, the content of the account suspension notification clearly stated, "Submit the necessary documents for verification promptly," which contradicts the response from Seller Support. I believe there may be some kind of system error.
The suspension notification also mentioned, "If the required documents are not submitted, your account will be permanently suspended." At this rate, my account may be permanently suspended. I am unable to do anything further. Can someone please help me?
4 replies
4 replies
Atlas_Amazon
Hello @Seller_e0OwGekovil2n
Thank you for the information provided regarding the recent issues you have encountered. I understand that your account was impacted due to concerns with the Inform verification. I know this can be frustrating as you are attempting to complete the requests, but are unable to do so.
Would you be able to provide a screenshot of the pages you are seeing? Please remove any personal information that may be present for your own privacy.
If you have any other information or details you would like to share, please refer to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_e0OwGekovil2n
Thank you for the information provided regarding the recent issues you have encountered. I understand that your account was impacted due to concerns with the Inform verification. I know this can be frustrating as you are attempting to complete the requests, but are unable to do so.
Would you be able to provide a screenshot of the pages you are seeing? Please remove any personal information that may be present for your own privacy.
If you have any other information or details you would like to share, please refer to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_e0OwGekovil2n
Thank you for the information provided regarding the recent issues you have encountered. I understand that your account was impacted due to concerns with the Inform verification. I know this can be frustrating as you are attempting to complete the requests, but are unable to do so.
Would you be able to provide a screenshot of the pages you are seeing? Please remove any personal information that may be present for your own privacy.
If you have any other information or details you would like to share, please refer to this thread for support.
Best,
Atlas
