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My shipment has been delivered but 0 unit received
i sent a shipment with 55 units inside and the tracking showed “Delivered” but the shipment has been closed with 0 unit received. I contacted and provided documents to Seller support and after one month of investigation, they said my documents do not meet requirement. What should I do next? I already gave my receipts of purchase, email confirmations, screenshot of my order history and they denied all.
1 reply
Jameson_Amazon
Hi @Seller_XmHmaXEA8SlsM,
Thank you for reaching out on the Seller Forums! I wanted to chime in here and provide a bit more guidance on the documentation requirements.
Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:
- The date of purchase/packing
- Product name
- Quantity
- A signed packing slip if you are the manufacturer with the shipment or purchase order ID
- An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:
- The number of boxes in the shipment
- The total weight when picked up by the carrier
- An Amazon stamp confirming the shipment was received and signed for at the fulfillment center
For more information on this process, I would recommend reading through the following resources:
After reviewing those requirements further, if you believe your documents do in fact include all the above information, please send me your case IDs and I'd be happy to take a further look into this shipment!
All the best,
Jameson
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