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Subject: Account still locked after verifying identity 1.5 weeks ago
Subject: Account still locked after verifying identity 1.5 weeks ago
Hi everyone,
I’m hoping someone can help or provide some advice.
About 1.5 weeks ago I successfully verified my identity, but my Amazon Seller account is still locked, and I haven’t received any update from support since then.
I’ve submitted all the requested documents, including my government-issued ID and proof of address. The verification page confirmed that my identity was verified, but nothing has changed in my account status.
Has anyone experienced something similar?
Is there a way to escalate this or get support to respond faster?
Thanks in advance for any help!
— Marosi Krisztina LLC
1 reply
Atlas_Amazon
Hello @Seller_or5WCL5YB8w43
About 1.5 weeks ago I successfully verified my identity, but my Amazon Seller account is still locked, and I haven’t received any update from support since then.
Thank you for the information provided regarding the recent issues you have seen on the account with the verification. I know this can be increasingly concerning given the disruption to your account, and I did want to ensure you were getting support. I worked with another team that did report that they were not seeing any pending verification on the account at this time. Can you confirm if you are still seeing the delay in the review?
If you have any screenshots or information that you would like to share, please refer back to this thread for support on this concern.
Best,
Atlas
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