Hi,

We are writing to advise Amazon on what is happening on our seller account.

After regaining featured offer eligibility in early 2022, we lost it on 22nd December last year. We had retained eligibility continuously for nearly 18 months.

At this point we opened a discussion in January 2024 which was eventually passed onto Seller Support for resolution (case ID 14636027041).

We also opened a case on the 5th of January 2024 - see case ID 14581840071.

Since then we have lost featured offer 5 times and each time we requested an escalated account review - within a couple of days we had our buy box reinstated.

Please refer case ID 14636027041 - Felisa reached out to us from Seller Support regarding our post to Amazon Seller Forums related to case ID 14581840071. Initially our loss of featured offer was attributed to pricing health issues. We clarified this and then continued our request for an escalated account review because we believed our account was in the best of health and there was no reason as to why we were denied featured offer.

Please then see message from Felisa on the 19th of January 2024 when she said: "Your listings have been reviewed and you can view in your inventory that some of them are now eligible for and are winning the Buy Box. While I am not able to share much details regarding this resolution, I can confirm that your listings did require a manual review in order to resolve your concern."

Recently on the 22nd of April 2024 we lost it again, we requested a review and had it reinstated but lost it again with a couple of days.

Clearly there appears to be an issue with Amazon's algorithm for removing featured offer from sellers is not 100% accurate every time - it appears to be entirely Ai driven and this is affecting us.

We strongly believe there is a deeper issue here that is causing our account to lose featured offer repeatedly. As a seller on Amazon, we work very hard to maintain our account in the best of health so that we can give ourselves the best chance to win buy box. As evidence of this as stated previously, we maintained featured offer eligibility for nearly 18 months between 2022 and 2023.

Therefore we would like to request a manual review or escalated account review of our listings?

We look forward to your understanding, patience and support.

Thank you

Sincerely,

The Management Team

@Seller_GEZPMc4CeQfh6

@Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej

@Seller_1KYLYkgAlu4xX

@Seller_F4AbbFj6ovBk3

@Seller_RsATYbG9XP0HP

@Seller_l3eCP9f1PtJXC

We have been selling new books on Amazon for 15 years and we have always been eligible for the featured offer (Buy Box). We have several hundred items for sale and until last night our average Featured Offer % has always been above 50%. This week we had days when 60% to 70% of our products were Featured Offers. Last night we lost our featured offer eligibility across almost all of our ASIN'S. Now less than 10% are eligible.

Our account health rating is 216, ODR is 0%, our shipping metrics are perfect, and our feedback percentage is 98%. Lifelong feedback is also 98%.

This sudden and bewildering loss of eligibility is terribly alarming as almost all our sales are through the featured offers. Last night after this happened we had no orders at all.

Can a moderator here please see if this is a glitch of some sort, or, if not, please explain why our listings were determined not to be eligible anymore for the Buy Box after 15 years of eligibility?

Thank you.

We need some serious help. 4 Days ago I noticed all ASINs lost the buy box. I did some research on the featured offers tab and according to all conditions...we meet all conditions to be eligible. I put in all ASINs and it says "Not Currently Featured Offer Eligible" . We are somehow not featured offer eligible. We have zero account defects, ODR is at .17%, no late shipments, our entire account is as clean as can be. The day after I noticed we had no featured offers, it asked us to Confirm our INFORM ACT status which was approved and confirmed. I am hoping this created some sort of glitche as to why we are not featured offer eligible anymore. We sell 500-800 items every 60 days depending on time of year and was getting featured offers before selling half this amount. Therefore, there must be some internal issue causing us to not have featured offer eligibility. I have tried opening up cases with seller support and none have worked as they just copy and paste the same generic responses. Case numbers 17114990621 and 17115039071. I have read forums posts and the mods are the only ones who seem to be able to fix this issue. We should be featured offer eligible and need help fixing the error. I am asking for MOD help and community members help on resolving this. Thanks everyone!

@Seller_nS0jcFQNDLG3e@Seller_Udi0JNbTrsmUV @Seller_JT2cdQLa0Oueg