My Seller Account deactivated
Dear community, I need help.
My seller Account have been deactivated for IP's violations.
The backgroung is: i do have a brand; trademark; RN Registered Identification Number and everything i need to sell my products. We have a factory in China that produce my products etc...
The reason of the IP Violations is Counterfeit and mainly what happened my employee that clearly back then didn't know that we need a letter of authorization to sell on an other ASIN that we don't owned. He found out that Amazon allow other seller to sell that same product on other ASIN and that was his logic.
I want to be clear about my product are not Counterfeit. They are original product of under my Trademark.
On my Appeals i have provided all the documentation and proof about my products are not Counterfeit/ POA and how greater details that demonstrate my account has complied with Amazon policy. And also i have acknowledge that my employee had a lack of experience on Amazon IP Policy and i have included in my POA trainings that he will have on those topics.
Since my seller account deactivation i have made at least 15 submission(appeals) over a month
My issue is that my last response from the Amazon Health Team is copy/paste of the 3rd response i've received.
We are eager to understand what Amazon Health Team needed to know or have for the reinstatement of my seller Account and as today we are so confused...
Thank you!
Seller_OvL8C4BJWiuS9
That doesn't address the violation. They want valid invoices from valid suppliers of where you got your merchandise. Or a LOA from the brand.
36 replies
Seller_OvL8C4BJWiuS9
Doesn't matter that your employee wasn't trained properly, it's your account and your responsibility. Amazon does want excuses. If you cannot address the violation with whatever they are requiring, then you are done.
Seller_OvL8C4BJWiuS9
Most likely a valid invoice from a valid supplier would take care of a counterfeit complaint. If you do not have a valid invoice, then there is nothing you can do about it.
Seller_kIukTwdhvntAp
Let's start with the problem.
You decided to take an off the shelf generic product that you found and put your brand name on it and then sell it on Amazon.
Despite you now having a product with a brand name (yours) you allowed one of your employees to do listings on Amazon with (apparently) little or no training!
THEY decided to sell your branded product under what sounds like a GENERIC listing on Amazon and the other seller complained.
That is actually TWO problems -- jumping on an ASIN without written permission AND listing a branded item as (again, apparently) generic on that ASIN.
You can apologize as much as you want, but you are responsible for the actions of that employee and they very likely cost you your Amazon account selling privileges.
"I want to be clear about my product are not Counterfeit."
Actually, under the newly minted, totally insane, "generic is a brand" policies, your product IS counterfeit in the eyes of Amazon because it has your brand and is not identical to the item it was listed under.
The irony is that you are caught up in a policy that Amazon concocted to please and enable all the 'offshore' sellers that have been slapping 'brands' on generic 'stuff' and getting away with it under their Private Label/generic/brand policies.
NEW GENERIC POLICY
Look for the October 6th 2023 story in the Amazon NEWS section titled "Update on listing generic products".
They have now decided that 'generic' is a BRAND!
To quote the lunacy and emphasis added by me because Amazon was apparently too embarrassed to point out the protections they are now giving to no name "stuff".
EMPHASIS ADDED FOR THE LUNATIC PORTIONS!
"Generic products are unbranded products that do not belong to any identifiable brand, and should use the string “generic” for the brand name field when creating a new listing. If you create a new product listing with the brand name “generic” or its local translation, other sellers won’t be able to make product detail page changes or add offers.
This helps customers differentiate among similar-looking generic products.
If you try to change a product detail page for or add offers on another seller’s generic product, you’ll receive a listing error. You will then be guided to create a new product in Add Products.
The Brand Name policy continues to apply to all products.
Seller_kIukTwdhvntAp
I'm going to read between a bunch of lines and guess that they put their 'brand' on some generic CR#@ from an ALI#@#$# supplier. Their employee saw the same thing being sold (probably as 'generic' ) and jumped on it from what they admit above.
Even if they own the brand, it's a private label item and they sold a branded item on a generic ASIN so it's a major violation that way alone!
There is an irony to this one!
Seller_E5FyoOTO1Nfko
This is all the documentation i have provided
"Trademark Electronic Search System" Registration Number
" certificate" issue by the United State Patent and Trademark Office
"LDD Commercial invoice" is the order we've place from our manufacturer : Invoice Number
"MSC_Arrival_Notice_ for countainer " is the proof of the order from invoice: was ship in a countainer.
"Bill of lading" issue from my brooker for the countainer
"Final Invoice" was the payment for the Invoice Number
" Proof of product authenticity" was issue by my supplier for our invoice
"Packaging of my product" is a picture of my products and what they look
And my issue i don't understand what does that need more...
Seller_kIukTwdhvntAp
You need to find a way to do time travel and go back to BEFORE you allowed an untrained/under trained employee to have access to your account on Amazon.
You can provide a container ship of gold to Amazon and it is not very likely to change anything.
Hopefully your items are NOT sitting in Amazon warehouses because they are NOT likely to release anything to you when there was an IP/Counterfeit complaint.
Seller_E5FyoOTO1Nfko
You mis-understood.
We didn't decided to take an off the shelf generic product that we found and put our brand name on it and then sell it on Amazon.
My products that was sold on an other ASIN with out a letter of authorization were my product that i was selling o for the last 10 years on other marketplace.
Seller_OvL8C4BJWiuS9
They don't want anything other than a valid invoice. What exactly are you selling?
Seller_OvL8C4BJWiuS9
You need to understand that Amazon is not like any other marketplace.
Seller_kIukTwdhvntAp
You said your employee listed against an ASIN that already existed here.
What is/was that ASIN and did IT have an existing brand name when they listed against it?
Seller_E5FyoOTO1Nfko
I have no problem with that, after all my research i do understand why my seller account got deactivated. I just want to understand what Amazon need to reinstate my seller Account
Seller_E5FyoOTO1Nfko
hi @Stevie_Amazon i need some guidance.
ID complain: 15402597321
Is selling my own registered product under my Trademark on another ASIN is considered Counterfeit ?
Thank you
Emet_Amazon
Hello @Seller_E5FyoOTO1Nfko,
Thank you for posting your concerns with an intellectual property complaint from a brand or rights owner.
The backgroung is: i do have a brand; trademark; RN Registered Identification Number and everything i need to sell my products. We have a factory in China that produce my products etc...
The reason of the IP Violations is Counterfeit and mainly what happened my employee that clearly back then didn't know that we need a letter of authorization to sell on an other ASIN that we don't owned. He found out that Amazon allow other seller to sell that same product on other ASIN and that was his logic.
It would appear that when your employee listed these products they listed your products under someone else's ASIN which may have their own intellectual property or brand protection. This would directly violate their intellectual property rights thus we will require valid invoices that shows you were attempting to source and sell their products and brands. Invoices will need to reference the listed product and brand as well.
As this is associated to an account deactivation we will in most situations require a valid dispute including a letter of authorization, or invoices as mentioned. If these cannot be provided there may be an option the account may not be eligible for reactivation, as a plan of action does not address these types of situations and nor almost never accepted outside of very unique situations.
We didn't decided to take an off the shelf generic product that we found and put our brand name on it and then sell it on Amazon.
My products that was sold on an other ASIN with out a letter of authorization were my product that i was selling o for the last 10 years on other marketplace.
As you've described, you were selling your branded products under someone else's branded listing, this misuses their intellectual property creating this type of violation. As mentioned above we need proof that you were authorized to use their intellectual property for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_SgMqxs3wAEuSI
Hey @Seller_E5FyoOTO1Nfko
I totally understand your frustration. We went through the same nightmare of our account being deactivated due to an intellectual property violation.
We kept appealing regularly for two months using our specialized techniques, and our persistence paid off and we eventually got reactivated.
