Countries
Read only
FBA shipment closed without making products available for sale
Its been ages (march 2024) since i sent my product box to amazon fba and fba team has closed my shipment withwithout making products available for sale. i created 100s of case but no resolution yet.
last case ID: 15488020671
Shipment ID: FBA17STM522V
CC'ing helpful individuals with hope to get some help
@Bryce_Amazon
@Topher_Amazon
6 replies
Seller_z3XfkorVSmnEY
Are you units in reserved_fc-processing?
Bryce_Amazon
Greetings,
I took a look at the case and have escalated the issue internally. The team will review and reach out to you in 1-2 business day with more information.
I would also point out that when Seller Support is asking for Proof of Ownership during a missing inventory investigation, they aren't asking strictly for receipts. Rather, per Amazon policy, documentation that illustrates a clear supply chain / relationship with an authorized distributor (ie invoices). I've covered this in a few places, most recently in this thread I created: The Amazon Seller's Playbook: 5 Must-Know Guidelines for Sourcing and Selling Products!
Anything less than that (like receipts from 3rd party retailers), in my experience, can cause issues successfully resolving the case.
Let me know if you have any additional thoughts or questions!
- Bryce
Bryce_Amazon
Good morning,
Happy to help, though it wasn't the resolution we'd hoped for. Wishing you the best of luck!
- Bryce
Similar Discussions
