amazon refunded customer and customer kept item
I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?
I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.
amazon refunded customer and customer kept item
I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?
I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.
0 replies
Seller_4zBzdtgCyS9EI
Gee...you tripple whammied all of this.
Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one
That's because it was instantly decided, seeing the shipping information as below
Absolutely not, especially because of below
Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.
Seller_4zBzdtgCyS9EI
If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.
Seller_e8XExHN1FrVSh
It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!
amazon refunded customer and customer kept item
I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?
I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.
amazon refunded customer and customer kept item
I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?
I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.
amazon refunded customer and customer kept item
I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?
I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.
0 replies
0 replies
Seller_4zBzdtgCyS9EI
Gee...you tripple whammied all of this.
Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one
That's because it was instantly decided, seeing the shipping information as below
Absolutely not, especially because of below
Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.
Seller_4zBzdtgCyS9EI
If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.
Seller_e8XExHN1FrVSh
It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!
Seller_4zBzdtgCyS9EI
Gee...you tripple whammied all of this.
Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one
That's because it was instantly decided, seeing the shipping information as below
Absolutely not, especially because of below
Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.
Seller_4zBzdtgCyS9EI
Gee...you tripple whammied all of this.
Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one
That's because it was instantly decided, seeing the shipping information as below
Absolutely not, especially because of below
Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.
Seller_4zBzdtgCyS9EI
If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.
Seller_4zBzdtgCyS9EI
If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.
Seller_e8XExHN1FrVSh
It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!
Seller_e8XExHN1FrVSh
It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!
