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Product Stuck in FC Processing
@TaylorR_Amazon
I need to talk with someone about the inventory that is stuck in FC Processing I have 1,656 and that keeps growing for some reason. I need to understand what is going on there. The last time we send inventory over was the end of Jan. Last week I had 1,200 products in FC Processing and now there's 1,656. Why is my inventory not moving through the process?
0 replies
Seller_rI7BZIczK8iAC
What do you hope to achieve if you talk to someone? Nothing at all. The whole check in and receiving process is fully automated and NO HUMAN can intervene. It's like this on Amazon and you can talk to whomever you want, that will not change or speed up anything.
With this new "Low inventory level fee" all sellers sent in material like crazy with the result that anything is stuck.
Seller_7LrAV0m5llaI7
Did you open a case with seller support?
Seller_T6BO9v4t01hCx
We have experienced this issue before. Seller support is likely your best bet. They can initiate a transfer on the inventory so it will become available, but a response could take awhile.
Seller_Tcaj1PqpggQNo
From experience it looks like they are holding your inventory for a reason. either quality check or something else. I advise you go to your performance tab, then performance notifications and see if you have a message in there saying "Your Amazon.com Seller Account"
Seller_Sram36TnVt73c
are you saying there is extra inventory showing that you did not send in?
Seller_R5ohEZD8ymH5q
Nothing will help. We have this problem since last year May and we have spent lots of money in hiring consultants who are experts. But even they could not move these. Problem is whenever we send more goods than demand, Amazon moves excess inventory to a supplementary location which is not a drop ship location like regular FBA. Only when your regular inventory at FBA dips below forecasted demand, you can create a case and they will move goods back to FBA. We have now stopped sending goods in all such ASINs, so far about 3 out of 500 SKUs we have been able to move back, after paying attention to this.
Jameson_Amazon
Hi @Seller_v4jM2whNk3a4B,
Thank you for reaching out on the Seller Forums! Happy to see that other sellers have jumped in here to offer some assistance.
I'd love to take a further look into your inventory to see what may be going on here. When you have a moment, can you please send me your Seller Support case IDs for this situation?
Thanks again,
Jameson
Seller_D0wUuXUumSOh6
Youre screwed. i have 7 units transferring between centers for over 70 days. Now they have all gone missing and Amazon says they never received them. Must have been that 33lb empty box they checked in in February.
Seller_U0PeebAJUkAaF
Happened to me before. If you have alot of inventory of a slow moving product they move it to another warehouse that holds inventory and then they drip it out.
Seller_T6BO9v4t01hCx
It's pretty ridiculous. We have a similar issue and we opened a case about it a month ago and are still waiting for a resolution. It's nothing to do with slow moving products either. Ours is a best seller that does thousands of units per week. We recently almost ran out of stock because of this issue. What makes it worse, is that units in FC Processing don't count towards on-hand units. So this affects the Historical Days of Supply metric which could result in a low-inventory fee being charged all because of Amazon. Its like the people that come up with these ideas at Amazon have no clue how Amazon works.
Seller_btw1hdzhQ4dCW
@SEAmod@TaylorR_Amazon@Topher_Amazon@Jameson_Amazon@Dominic_Amazon
We had this problem in 2023 and have been posting about a repeat of the problem since early 2024 at Repeat problem where inventory is stuck at a non-fulfillable site under "FC Processing" for months
We now have over 10 ASINs with inventory stuck in "FC PROCESSING" for months...even with the replenishment for low inventory alarm ON. We have tried to address this in cases 14937746981 and 15112124481 with quite a lot of time invested in written and chat correspondence with Seller Central Support and SC closes the cases with NO resolution!
No moderator has been able to help ( @Topher_Amazon did in 2023) and so we have opened yet another case 15217824831. This most recent case has been "transferred" but this has happened on previous cases with NO RESOLUTION from Amazon.
So your inventory will sit in FC PROCESSING for months, you'll be charged storage, the low inventory fee alarm is on, but Amazon doesn't transfer the stuck inventory from an Amazon non-fulfillable facility to an Amazon fulfillable facility. The robots are failing and the humans can't seem to help resolve the problem.
I would pay to have our inventory sent back to us, but there is no venue to create a removal order when inventory has been stuck in FC PROCESSING for months.
Disappointing and ridiculous!
Seller_sO8G4yBbeMim8
I have the same problem with FC Processing. It has been nearly a year for me trying to get my items beck. I would even take a payout for lost sales so I can just shut down my seller account and be done with it. My guess is the items or lost or sold under the wrong account maybe. It's hard to say but I have low confidence in Amazon to help.
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