Our brand was recently removed from the Amazon Brand Registry, and we are encountering significant challenges in resolving this matter. Here is a detailed explanation of the situation:
Initial Complaint Filing: We initially filed complaints about trademark infringement. However, it came to our attention that these complaints contained mistakes.
Revocation of Complaint Ability: As a result of these errors, our ability to file further complaints was revoked five days ago.
Repeated Appeals: We have made several attempts to appeal this decision and reactivate our complaint privileges. Unfortunately, each appeal was rejected, and we received only template responses without any specific guidance.
Removal from Brand Registry: Three days ago, all our brands were removed from the Amazon Brand Registry, significantly impacting our business operations.
We have strictly adhered to the process outlined by Amazon, using the "Appeal this decision" option. However, the lack of a substantive response to our appeals has left us without a clear understanding of the issue and no viable path forward (ID 9919781922).
Given the critical nature of this situation, we urgently request your help in understanding the real issue behind our removal from the Brand Registry. Additionally, we seek your guidance on the steps we need to take to rectify this situation and reinstate our brands on the Amazon Brand Registry.
@amazon We appreciate your immediate attention to this matter and look forward to your prompt response.
