We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.....
On July 9th, I successfully opened my Amazon seller.
I listed products as FBA by getting brand and sales approval on Amazon.ca. I asked for approval on many products and got my sales approvals by submitting invoices.
On July 23rd, he deactivated my account.
“Hello,
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.”
Although I sent all the requested documents, my account cannot be opened. (Business license, ID, Amazon bills, bank statement, proof of residence, internet bill.)
I request a video call, no one answers. Automatic answer comes.
There is a problem but there is no one to help with the solution!
5 replies
Connor_Amazon
Hi @Seller_Iid2raqnJnsfe
Connor from Amazon here, thanks for your question.
I see that you have been in touch with our Account Health over the phone multiple times about your account deactivation.
From my research I see that you have been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
I see that you have provided new documentation over to Account Health in your Seller Central portal, please allow our team to review it again. As soon as they are done, you will receive an e-mail with an update.
Cheers,
Connor
Seller_Iid2raqnJnsfe
Thank you for your interest and reply.
I have spoken to you many times by telephone. I have opened many cases.
There were many absurd and uninteresting answers. I didn't know Amazon like this.
My documents, invoices and ID are original.
It is very difficult to understand the algorithm.
Connor_Amazon
I understand your frustration, but I can assure you that AI does not review documents or makes decisions on seller account. We have human specialists that overlook this process. I do see your appeal is still under review. As soon as our partner team is done with their investigation, you will receive an update in your Seller Account.
-Connor
Seller_Iid2raqnJnsfe
On August 11th I opened a case.
Still not even an official has responded. What is Amazon trying to do? What is your problem =?
I'm on the phone, I can't even get information.
My account is new and I haven't even made a sale.
You are closing my account. I sent documents and invoices. My account has been closed for 1 month and I can't sell!
[moderator edited post]
Connor_Amazon
I understand your frustration, however our partner team has already provided their final decision about your account and I am not able to escalate or reverse the action taken.
At this time the account will remain deactivated. We appreciate you for understanding.
-Connor
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.....
On July 9th, I successfully opened my Amazon seller.
I listed products as FBA by getting brand and sales approval on Amazon.ca. I asked for approval on many products and got my sales approvals by submitting invoices.
On July 23rd, he deactivated my account.
“Hello,
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.”
Although I sent all the requested documents, my account cannot be opened. (Business license, ID, Amazon bills, bank statement, proof of residence, internet bill.)
I request a video call, no one answers. Automatic answer comes.
There is a problem but there is no one to help with the solution!
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.....
On July 9th, I successfully opened my Amazon seller.
I listed products as FBA by getting brand and sales approval on Amazon.ca. I asked for approval on many products and got my sales approvals by submitting invoices.
On July 23rd, he deactivated my account.
“Hello,
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.”
Although I sent all the requested documents, my account cannot be opened. (Business license, ID, Amazon bills, bank statement, proof of residence, internet bill.)
I request a video call, no one answers. Automatic answer comes.
There is a problem but there is no one to help with the solution!
5 replies
5 replies
Connor_Amazon
Hi @Seller_Iid2raqnJnsfe
Connor from Amazon here, thanks for your question.
I see that you have been in touch with our Account Health over the phone multiple times about your account deactivation.
From my research I see that you have been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
I see that you have provided new documentation over to Account Health in your Seller Central portal, please allow our team to review it again. As soon as they are done, you will receive an e-mail with an update.
Cheers,
Connor
Seller_Iid2raqnJnsfe
Thank you for your interest and reply.
I have spoken to you many times by telephone. I have opened many cases.
There were many absurd and uninteresting answers. I didn't know Amazon like this.
My documents, invoices and ID are original.
It is very difficult to understand the algorithm.
Connor_Amazon
I understand your frustration, but I can assure you that AI does not review documents or makes decisions on seller account. We have human specialists that overlook this process. I do see your appeal is still under review. As soon as our partner team is done with their investigation, you will receive an update in your Seller Account.
-Connor
Seller_Iid2raqnJnsfe
On August 11th I opened a case.
Still not even an official has responded. What is Amazon trying to do? What is your problem =?
I'm on the phone, I can't even get information.
My account is new and I haven't even made a sale.
You are closing my account. I sent documents and invoices. My account has been closed for 1 month and I can't sell!
[moderator edited post]
Connor_Amazon
I understand your frustration, however our partner team has already provided their final decision about your account and I am not able to escalate or reverse the action taken.
At this time the account will remain deactivated. We appreciate you for understanding.
-Connor
Connor_Amazon
Hi @Seller_Iid2raqnJnsfe
Connor from Amazon here, thanks for your question.
I see that you have been in touch with our Account Health over the phone multiple times about your account deactivation.
From my research I see that you have been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
I see that you have provided new documentation over to Account Health in your Seller Central portal, please allow our team to review it again. As soon as they are done, you will receive an e-mail with an update.
Cheers,
Connor
Connor_Amazon
Hi @Seller_Iid2raqnJnsfe
Connor from Amazon here, thanks for your question.
I see that you have been in touch with our Account Health over the phone multiple times about your account deactivation.
From my research I see that you have been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
I see that you have provided new documentation over to Account Health in your Seller Central portal, please allow our team to review it again. As soon as they are done, you will receive an e-mail with an update.
Cheers,
Connor
Seller_Iid2raqnJnsfe
Thank you for your interest and reply.
I have spoken to you many times by telephone. I have opened many cases.
There were many absurd and uninteresting answers. I didn't know Amazon like this.
My documents, invoices and ID are original.
It is very difficult to understand the algorithm.
Seller_Iid2raqnJnsfe
Thank you for your interest and reply.
I have spoken to you many times by telephone. I have opened many cases.
There were many absurd and uninteresting answers. I didn't know Amazon like this.
My documents, invoices and ID are original.
It is very difficult to understand the algorithm.
Connor_Amazon
I understand your frustration, but I can assure you that AI does not review documents or makes decisions on seller account. We have human specialists that overlook this process. I do see your appeal is still under review. As soon as our partner team is done with their investigation, you will receive an update in your Seller Account.
-Connor
Connor_Amazon
I understand your frustration, but I can assure you that AI does not review documents or makes decisions on seller account. We have human specialists that overlook this process. I do see your appeal is still under review. As soon as our partner team is done with their investigation, you will receive an update in your Seller Account.
-Connor
Seller_Iid2raqnJnsfe
On August 11th I opened a case.
Still not even an official has responded. What is Amazon trying to do? What is your problem =?
I'm on the phone, I can't even get information.
My account is new and I haven't even made a sale.
You are closing my account. I sent documents and invoices. My account has been closed for 1 month and I can't sell!
[moderator edited post]
Seller_Iid2raqnJnsfe
On August 11th I opened a case.
Still not even an official has responded. What is Amazon trying to do? What is your problem =?
I'm on the phone, I can't even get information.
My account is new and I haven't even made a sale.
You are closing my account. I sent documents and invoices. My account has been closed for 1 month and I can't sell!
[moderator edited post]
Connor_Amazon
I understand your frustration, however our partner team has already provided their final decision about your account and I am not able to escalate or reverse the action taken.
At this time the account will remain deactivated. We appreciate you for understanding.
-Connor
Connor_Amazon
I understand your frustration, however our partner team has already provided their final decision about your account and I am not able to escalate or reverse the action taken.
At this time the account will remain deactivated. We appreciate you for understanding.
-Connor
