We’re experiencing an increase in FBM (Fulfilled by Merchant) orders being returned from EU markets to the UK and are looking for advice on the best couriers and customs processes.

Which couriers do you use for returns from the EU to the UK? (DHL, UPS, DPD, etc.)

How do you handle customs clearance to avoid extra VAT/duties on returned goods?

Have you had success using Returned Goods Relief (RGR) to waive import charges?

Are there any common delays or issues we should watch out for?

Any insights or experiences would be greatly appreciated!