So, in short. Trackable FBM package sent from Ireland to UK.

Sent on time, received actually ahead of time. Royal Mail has invested into additional info on tracking by adding GPS location and PHOTO of delivery. In this case a person receiving the package in the doorway.

Customer emails about two weeks after delivery: "I didn't get it". Why did customer say that? Because Amazon sent a customer an email saying: "Your package may be lost!"

Here are exact customer words: "Amazon informed me the package may be lost and as of today I am entitled to a refund".

We sent a reply within an hour or two about the tracking, delivery and info etc: who knows, perhaps a confused with another order. However, the customer replies the next day: "I am still awaiting your response to my request for a refund".

Again, a reply showing the tracking shows it's delivered to your location with a PHOTO.

A few days later: A-Z decision in customer favor.

Appeal also denied with UNDENIABLE proof customer received the order. Literally holding the package !!!

What the heck is this nonsense? Also customer is not receiving our replies or not acknowledging a reply helps them win A-Z?

Can a mod look into this absolutely clear INR abuse and quite honestly - a fraud?

As a small seller every single ding on our account has a huge impact and puts the defect over the limit.

Post appeal Case ID: 16361860741 (also seems to be denied).