Hi all.

I have a huge issue I wish to raise.

Today I got 5 refunds one after one and looked at all the emails. I noticed the name of the person was the same!

This particular item was 1 per customer however this person has managed to buy multiple orders.

Now this is where it gets interesting! All 5 orders go to different people. Not the person who ordered it and all have since been refunded!

The item in question is a returnless refund.

I have worked out this buyer is abusing amazons policy and selling this item via drop ship and then requesting a refund.

Because of this I am now down 100.00 alone today with the refunding of customers.

Can Amazon take action on this account and please sort out a new system for returnless refunds. This is happening far too much to sellers on here. Can Amazon please look into taking returns back regardless of what it is to either a: dispose of at fulfilment or return to the seller. This alone would stop all this carry on of people abusing returnless refunds.

Thank you

HI

Last week a customer ordered 3x1 item, a few days later it said:

Refunds total: -£139.47

The item never arrived

I contacted amz and received:

Hello from Amazon Selling Partner Support,

I understand you have contacted us regarding if your order will not be returned.

Kindly note that as per Amazon policy, a refund is a customer credit for all or part of the cost of a bought item. In some cases, we issue customers a "returnless refund". In other words, they are not required to send the item back to the fulfilment centre. This means they are not required to return the item. Some items that are not eligible for return may be eligible for a refund.

In your case, your product will not be returned to the inventory, it was a returnless refund and you will not be reimbursed for it.

Then to my amazement I just received this for a completely different item/ASIN :

Refunds total: -£148.89

Return not expected

Seller central just copy and paste the same reply

I can not afford to give away £300 worth of stock in 1 day

As in the title, customer called Amazon asking where the item was (it had been delivered already)

Amazon customer service opened an AtoZ without informing the customer

Customer is not happy that they did that, how can the customer rescind the AtoZ?