negative feedback buyer admits to buying wrong item - amazon won't remove it
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Seller_0EGOCkhlqE32p

negative feedback buyer admits to buying wrong item - amazon won't remove it

I have a negative feedback for an item a customer ordered as used, we shipped used, and they expected to be new. yes sent prepaid label and paid for the return. i requested removal but got denied immediately. case id 17397723391

@Quincy_Amazon

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Seller_0EGOCkhlqE32p
In reply to: Seller_0EGOCkhlqE32p's post

@Quincy_Amazon @Joey_Amazon @Danny_Amazonplease review this when you can, thank you.

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Seller_0EGOCkhlqE32p
In reply to: Seller_0EGOCkhlqE32p's post

hi @Josh_Amazondo you have a moment to look into this? Thank you.

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Joey_Amazon
In reply to: Seller_0EGOCkhlqE32p's post

Hello @Seller_0EGOCkhlqE32p,

Thank you for posting here at the forums!

Unfortunately, our internal team has determined that the feedback in question does not qualify to be removed. I am sorry I can not be of more assistance on this particular matter.

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