Hi,

I logged into brandregistry.amazon.com after a while today and noticed that my registered brand is not appearing under the 'My Brands' section.

I double checked and saw that the brand is appearing in Seller Central and in the Amazon transparency portal, however, on brandregistry.amazon.com it has been removed. When I raised a case with seller support, they replied with a template message saying that the brand does not belong to me (which is not possible).

I registered this brand 5 years ago on Amazon and have all the access, and suddenly it has been removed from the Brand Registry page. Why is this happening? How do I fix this?

Currently, one of my brands was removed from the Brand Registry.

"Our concerned team has completed the investigation, and as per the update, I would like to inform you that the brand has been removed from the Brand Registry because another brand ID (68587) was created to represent the Intellectual Property (IP) #"

These are two separate brands, and we never requested them to be merged. Now, I am unable to edit the listings under the brand name that was removed, and we are no longer listed as the "owners" of the brand.

Has anyone experienced a similar issue? How can we resolve this?

Case ID: 16976431281

Case ID: 15483389041

Our brand was recently removed from the Amazon Brand Registry, and we are encountering significant challenges in resolving this matter. Here is a detailed explanation of the situation:

Initial Complaint Filing: We initially filed complaints about trademark infringement. However, it came to our attention that these complaints contained mistakes.

Revocation of Complaint Ability: As a result of these errors, our ability to file further complaints was revoked five days ago.

Repeated Appeals: We have made several attempts to appeal this decision and reactivate our complaint privileges. Unfortunately, each appeal was rejected, and we received only template responses without any specific guidance.

Removal from Brand Registry: Three days ago, all our brands were removed from the Amazon Brand Registry, significantly impacting our business operations.

We have strictly adhered to the process outlined by Amazon, using the "Appeal this decision" option. However, the lack of a substantive response to our appeals has left us without a clear understanding of the issue and no viable path forward (ID 9919781922).

Given the critical nature of this situation, we urgently request your help in understanding the real issue behind our removal from the Brand Registry. Additionally, we seek your guidance on the steps we need to take to rectify this situation and reinstate our brands on the Amazon Brand Registry.

@amazon We appreciate your immediate attention to this matter and look forward to your prompt response.