PLEASE HELP - DESPERATE: Travel kits incorrectly tagged as skin lightening or bleaching products
I was informed that two ASINs (travel kits containing TSA-approved lotion, shampoo, conditioner, etc.) are bleaching or skin lightening agents. The products are merely travel kits, containing shampoo, lotion, etc. All the components were purchased on Amazon! None contain mercury or such.
Amazon has now requested that I conduct expensive laboratory testing to demonstrate that these products contain lower than Amazon's threshold of mercury. I have appealed this several times. Eventually, I gave up: I just want the inventory destroyed, the listings deleted, and for me to focus on products that don't contain any toiletries.
The ASINs of these products are: B0DC5LRVM9 and B0DC5JS453.
Measures I've already taken:
1) Amazon has asked me to upload product images showing the ingredient list on the packages. I have all the images of the product labels. However, I cannot upload them because I am now blocked from the listing. There is a place in the Account Health where I can request an appeal - but the agent on the phone said I must provide evidence that FDA-approved labs that meet specific ISO standards have tested the products for mercury. Naturally, this has never happened (given that these are NOT bleaching products), so I don't have that documentation.
2) Amazon asked me to explain the real situation. I told them there are no bleaching agents or chemicals in the product.
3) An agent just told me NOT to upload images of the components/package labels, eventhough the email from Amazon said I must do this, lest the compliance remains on my account for 180 days.
4) I have asked to just dispose of the inventory and delete the listing. The agent on the phone said this is not possible.
Relevant case numbers for this issue are listed below (There have been about a dozen calls and emails back and forth on the topic. This is real hell. I just want to dispose the inventory, REMOVE THE PURPORTED COMPLIANCE VIOLATION and end this nightmare, and never EVER sell personal contact products on Amazon again):
15978441911
15988004721
15988049551
15987976011
15980047081
15980056441
15978501001
15978441911
Can anyone please help me?
@Bryce_Amazon
@Stevie_Amazon
@Michelle_Amazon
@Cade_Amazon
@Cooper_Amazon
@Danika_Amazon
@Roberto_Amazon
@Veronica_Amazon
@Micah_Amazon
@Rose_Amazon
PLEASE HELP - DESPERATE: Travel kits incorrectly tagged as skin lightening or bleaching products
I was informed that two ASINs (travel kits containing TSA-approved lotion, shampoo, conditioner, etc.) are bleaching or skin lightening agents. The products are merely travel kits, containing shampoo, lotion, etc. All the components were purchased on Amazon! None contain mercury or such.
Amazon has now requested that I conduct expensive laboratory testing to demonstrate that these products contain lower than Amazon's threshold of mercury. I have appealed this several times. Eventually, I gave up: I just want the inventory destroyed, the listings deleted, and for me to focus on products that don't contain any toiletries.
The ASINs of these products are: B0DC5LRVM9 and B0DC5JS453.
Measures I've already taken:
1) Amazon has asked me to upload product images showing the ingredient list on the packages. I have all the images of the product labels. However, I cannot upload them because I am now blocked from the listing. There is a place in the Account Health where I can request an appeal - but the agent on the phone said I must provide evidence that FDA-approved labs that meet specific ISO standards have tested the products for mercury. Naturally, this has never happened (given that these are NOT bleaching products), so I don't have that documentation.
2) Amazon asked me to explain the real situation. I told them there are no bleaching agents or chemicals in the product.
3) An agent just told me NOT to upload images of the components/package labels, eventhough the email from Amazon said I must do this, lest the compliance remains on my account for 180 days.
4) I have asked to just dispose of the inventory and delete the listing. The agent on the phone said this is not possible.
Relevant case numbers for this issue are listed below (There have been about a dozen calls and emails back and forth on the topic. This is real hell. I just want to dispose the inventory, REMOVE THE PURPORTED COMPLIANCE VIOLATION and end this nightmare, and never EVER sell personal contact products on Amazon again):
15978441911
15988004721
15988049551
15987976011
15980047081
15980056441
15978501001
15978441911
Can anyone please help me?
@Bryce_Amazon
@Stevie_Amazon
@Michelle_Amazon
@Cade_Amazon
@Cooper_Amazon
@Danika_Amazon
@Roberto_Amazon
@Veronica_Amazon
@Micah_Amazon
@Rose_Amazon
0 replies
Seller_n6y23o57LPXpo
I have been caught up in this too.
I sell acrylic (plexiglass) sheets in various sizes and colors but a number of my ASINs have been deactivated saying it is Skin Lightening Cosmetic products.
Here is an image of the product https://a.media-amazon.com/images/I/71La0vG06KL._AC_SL1080_.jpg
Of course this is ridiculous. I have submitted multiple appeals thinking that an agent could quickly look at these products and see the flagging error, however all appeals have been rejected.
Can someone help sort this out... [CASE 15978018541] MERCHANT: A4D5YUCGK9W9X, ASIN: B0DB2TJVTP, Marketplace: ATVPDKIKX0DER
Manny_Amazon
Hello @Seller_AEiAJWqXqBPrY,
Thanks for posting regarding this issue. I've gone ahead and contacted my partner team and requested their assistance with reviewing this. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
PLEASE HELP - DESPERATE: Travel kits incorrectly tagged as skin lightening or bleaching products
I was informed that two ASINs (travel kits containing TSA-approved lotion, shampoo, conditioner, etc.) are bleaching or skin lightening agents. The products are merely travel kits, containing shampoo, lotion, etc. All the components were purchased on Amazon! None contain mercury or such.
Amazon has now requested that I conduct expensive laboratory testing to demonstrate that these products contain lower than Amazon's threshold of mercury. I have appealed this several times. Eventually, I gave up: I just want the inventory destroyed, the listings deleted, and for me to focus on products that don't contain any toiletries.
The ASINs of these products are: B0DC5LRVM9 and B0DC5JS453.
Measures I've already taken:
1) Amazon has asked me to upload product images showing the ingredient list on the packages. I have all the images of the product labels. However, I cannot upload them because I am now blocked from the listing. There is a place in the Account Health where I can request an appeal - but the agent on the phone said I must provide evidence that FDA-approved labs that meet specific ISO standards have tested the products for mercury. Naturally, this has never happened (given that these are NOT bleaching products), so I don't have that documentation.
2) Amazon asked me to explain the real situation. I told them there are no bleaching agents or chemicals in the product.
3) An agent just told me NOT to upload images of the components/package labels, eventhough the email from Amazon said I must do this, lest the compliance remains on my account for 180 days.
4) I have asked to just dispose of the inventory and delete the listing. The agent on the phone said this is not possible.
Relevant case numbers for this issue are listed below (There have been about a dozen calls and emails back and forth on the topic. This is real hell. I just want to dispose the inventory, REMOVE THE PURPORTED COMPLIANCE VIOLATION and end this nightmare, and never EVER sell personal contact products on Amazon again):
15978441911
15988004721
15988049551
15987976011
15980047081
15980056441
15978501001
15978441911
Can anyone please help me?
@Bryce_Amazon
@Stevie_Amazon
@Michelle_Amazon
@Cade_Amazon
@Cooper_Amazon
@Danika_Amazon
@Roberto_Amazon
@Veronica_Amazon
@Micah_Amazon
@Rose_Amazon
PLEASE HELP - DESPERATE: Travel kits incorrectly tagged as skin lightening or bleaching products
I was informed that two ASINs (travel kits containing TSA-approved lotion, shampoo, conditioner, etc.) are bleaching or skin lightening agents. The products are merely travel kits, containing shampoo, lotion, etc. All the components were purchased on Amazon! None contain mercury or such.
Amazon has now requested that I conduct expensive laboratory testing to demonstrate that these products contain lower than Amazon's threshold of mercury. I have appealed this several times. Eventually, I gave up: I just want the inventory destroyed, the listings deleted, and for me to focus on products that don't contain any toiletries.
The ASINs of these products are: B0DC5LRVM9 and B0DC5JS453.
Measures I've already taken:
1) Amazon has asked me to upload product images showing the ingredient list on the packages. I have all the images of the product labels. However, I cannot upload them because I am now blocked from the listing. There is a place in the Account Health where I can request an appeal - but the agent on the phone said I must provide evidence that FDA-approved labs that meet specific ISO standards have tested the products for mercury. Naturally, this has never happened (given that these are NOT bleaching products), so I don't have that documentation.
2) Amazon asked me to explain the real situation. I told them there are no bleaching agents or chemicals in the product.
3) An agent just told me NOT to upload images of the components/package labels, eventhough the email from Amazon said I must do this, lest the compliance remains on my account for 180 days.
4) I have asked to just dispose of the inventory and delete the listing. The agent on the phone said this is not possible.
Relevant case numbers for this issue are listed below (There have been about a dozen calls and emails back and forth on the topic. This is real hell. I just want to dispose the inventory, REMOVE THE PURPORTED COMPLIANCE VIOLATION and end this nightmare, and never EVER sell personal contact products on Amazon again):
15978441911
15988004721
15988049551
15987976011
15980047081
15980056441
15978501001
15978441911
Can anyone please help me?
@Bryce_Amazon
@Stevie_Amazon
@Michelle_Amazon
@Cade_Amazon
@Cooper_Amazon
@Danika_Amazon
@Roberto_Amazon
@Veronica_Amazon
@Micah_Amazon
@Rose_Amazon
PLEASE HELP - DESPERATE: Travel kits incorrectly tagged as skin lightening or bleaching products
I was informed that two ASINs (travel kits containing TSA-approved lotion, shampoo, conditioner, etc.) are bleaching or skin lightening agents. The products are merely travel kits, containing shampoo, lotion, etc. All the components were purchased on Amazon! None contain mercury or such.
Amazon has now requested that I conduct expensive laboratory testing to demonstrate that these products contain lower than Amazon's threshold of mercury. I have appealed this several times. Eventually, I gave up: I just want the inventory destroyed, the listings deleted, and for me to focus on products that don't contain any toiletries.
The ASINs of these products are: B0DC5LRVM9 and B0DC5JS453.
Measures I've already taken:
1) Amazon has asked me to upload product images showing the ingredient list on the packages. I have all the images of the product labels. However, I cannot upload them because I am now blocked from the listing. There is a place in the Account Health where I can request an appeal - but the agent on the phone said I must provide evidence that FDA-approved labs that meet specific ISO standards have tested the products for mercury. Naturally, this has never happened (given that these are NOT bleaching products), so I don't have that documentation.
2) Amazon asked me to explain the real situation. I told them there are no bleaching agents or chemicals in the product.
3) An agent just told me NOT to upload images of the components/package labels, eventhough the email from Amazon said I must do this, lest the compliance remains on my account for 180 days.
4) I have asked to just dispose of the inventory and delete the listing. The agent on the phone said this is not possible.
Relevant case numbers for this issue are listed below (There have been about a dozen calls and emails back and forth on the topic. This is real hell. I just want to dispose the inventory, REMOVE THE PURPORTED COMPLIANCE VIOLATION and end this nightmare, and never EVER sell personal contact products on Amazon again):
15978441911
15988004721
15988049551
15987976011
15980047081
15980056441
15978501001
15978441911
Can anyone please help me?
@Bryce_Amazon
@Stevie_Amazon
@Michelle_Amazon
@Cade_Amazon
@Cooper_Amazon
@Danika_Amazon
@Roberto_Amazon
@Veronica_Amazon
@Micah_Amazon
@Rose_Amazon
0 replies
0 replies
Seller_n6y23o57LPXpo
I have been caught up in this too.
I sell acrylic (plexiglass) sheets in various sizes and colors but a number of my ASINs have been deactivated saying it is Skin Lightening Cosmetic products.
Here is an image of the product https://a.media-amazon.com/images/I/71La0vG06KL._AC_SL1080_.jpg
Of course this is ridiculous. I have submitted multiple appeals thinking that an agent could quickly look at these products and see the flagging error, however all appeals have been rejected.
Can someone help sort this out... [CASE 15978018541] MERCHANT: A4D5YUCGK9W9X, ASIN: B0DB2TJVTP, Marketplace: ATVPDKIKX0DER
Manny_Amazon
Hello @Seller_AEiAJWqXqBPrY,
Thanks for posting regarding this issue. I've gone ahead and contacted my partner team and requested their assistance with reviewing this. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Seller_n6y23o57LPXpo
I have been caught up in this too.
I sell acrylic (plexiglass) sheets in various sizes and colors but a number of my ASINs have been deactivated saying it is Skin Lightening Cosmetic products.
Here is an image of the product https://a.media-amazon.com/images/I/71La0vG06KL._AC_SL1080_.jpg
Of course this is ridiculous. I have submitted multiple appeals thinking that an agent could quickly look at these products and see the flagging error, however all appeals have been rejected.
Can someone help sort this out... [CASE 15978018541] MERCHANT: A4D5YUCGK9W9X, ASIN: B0DB2TJVTP, Marketplace: ATVPDKIKX0DER
Seller_n6y23o57LPXpo
I have been caught up in this too.
I sell acrylic (plexiglass) sheets in various sizes and colors but a number of my ASINs have been deactivated saying it is Skin Lightening Cosmetic products.
Here is an image of the product https://a.media-amazon.com/images/I/71La0vG06KL._AC_SL1080_.jpg
Of course this is ridiculous. I have submitted multiple appeals thinking that an agent could quickly look at these products and see the flagging error, however all appeals have been rejected.
Can someone help sort this out... [CASE 15978018541] MERCHANT: A4D5YUCGK9W9X, ASIN: B0DB2TJVTP, Marketplace: ATVPDKIKX0DER
Manny_Amazon
Hello @Seller_AEiAJWqXqBPrY,
Thanks for posting regarding this issue. I've gone ahead and contacted my partner team and requested their assistance with reviewing this. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Manny_Amazon
Hello @Seller_AEiAJWqXqBPrY,
Thanks for posting regarding this issue. I've gone ahead and contacted my partner team and requested their assistance with reviewing this. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
