Get answers about Amazon Buy Shipping at an Ask Amazon event on 2/8/2024
Hello Sellers,
Welcome to our Ask Amazon Q&A with the Amazon Buy Shipping team, focusing on your questions with Amazon Buy Shipping.
This topic will be open today, 2/8/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Amazon Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers.
For more information, go to Amazon Buy Shipping.
Our Amazon Buy Shipping team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 2/9/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Get answers about Amazon Buy Shipping at an Ask Amazon event on 2/8/2024
Hello Sellers,
Welcome to our Ask Amazon Q&A with the Amazon Buy Shipping team, focusing on your questions with Amazon Buy Shipping.
This topic will be open today, 2/8/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Amazon Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers.
For more information, go to Amazon Buy Shipping.
Our Amazon Buy Shipping team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 2/9/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
348 replies
Seller_RnmnN0kn7wZCA
My question is: Why should the buyer pay the price adjustment?
It is a bail and switch fraud. The buyer should only pay the price Amazon advertises when he purchases the shipping label if he enters the correct numbers of the dimensions of the package. If the price via Amazon Buy Shipping is less than the carrier charges for the package, then it is Amazon's error or Amazon's false advertising and Amazon should cover the difference.
Seller_Wx5V3TwLiiHd3
Hello,
If we use your shipping service, will your truck pick up?
Seller_cTa9yZxXt1Wzk
If I buy overnight shipping to deliver on Saturday and UPS or FedEx does not deliver until Monday, can I get an adjustment for late delivery?
Seller_J5aRPirNrUiIo
Suggestion only: I use your service; it's pretty well organized. But during the process when the dozen orders are selection, two suggestions:
1. enter the value of the order in the declared value; or offer a default to do so
2. if the order has paid for expedited shipping, ie, added $6 in postage, you should provide a default setting for this. For example, I always ship this in a USPS Priority Mail Padded Envelope instead of Ground Advantage.
Seller_qso9puw2G5kCa
The advertisement claims we can get Safe-T Claim refunds if we have shipped using Amazon Buy Shipping. I have been using Buy Shipping for 2 years now, and I have tried on multiple occasions to get Safe-T Claim refunds for "Items not received." These claims are always denied by the Safe-T Claim team. Why??? Is it because CSBA has issued the refund on my behalf? Or how do I need to submit the claim so that it will be accepted?
Seller_L9g9fnx5vH8d3
Hello team FedEx and UPS offer Flat rate shipping services. FedEx has One Rate and UPS has Simple Rate.
Built in buy shipping you already have FedEx One rates as a carrier option but they are always greyed out how can those be used for shipping services on shipments what are the steps needed.
Seller_OAAf0BtMbrP5Y
Pretty sure those are only available with your own Fedex account and you have to have one rate enabled with your Fedex account rep.
Seller_L9g9fnx5vH8d3
yep have both just don't see the services ever populate no mater what we try.
KJ_Amazon
Hello @Seller_vjSou74UNe07P Thanks for that question about QZ Tray updates/
Our QZ Tray Seller Help includes some troubleshooting tips that may solve your problems.
If the issue persists, please contact Amazon Selling Partner Support and open a ticket here for support.
Please note that some issues could take more time to resolve as we might need to collaborate with the QZ Tray team.
KJ_Amazon
Blake_Amazon
Hey @Seller_L9g9fnx5vH8d3, the team wanted to say: "Thank you for calling this out. The Amazon Buy Shipping is working to resolve this. In the current scenario the weight and dimensions need to be an exact match to the ship method requirements. If there are any discrepencies, the ship method will likely not show up as an option on Amazon Buy Shipping.
For dimensions information, please refer to this help page."
-Blake
Seller_ZQd6C36033giD
what to do when UPS makes incorrect shipping label adjustments and your package went from 6lbs to 60lbs because someone had fat fingers at UPS and AMAZON AND UPS refuse to help stating to call the other. How do I get my money back???? This has happened to me 2x and I’m out hundreds and disputes get me nowhere!
Seller_EInDNpqEa2p2h
We recently received an email from Amazon stating that UPS is now available for international orders via Amazon Buy Shipping. We have our UPS account integrated and use it for domestic labels, but we still do NOT see the UPS international shipping options for international orders. We still only see DHL as an option for all our international orders.
How do we enable the UPS option in "Buy Shipping" for international orders?
Seller_J46Ruz3VzvWCV
Let the fun begin!
Let's see those responses Amazon.
Seller_nB3lJtgLDe5Ww
Feature Request: If I connect my own UPS account number, can you make it possible to compare rates between shipping with my UPS account vs Amazon’s UPS account. Currently once a UPS account is connected then only rates from the newly connected UPS account are shown.
This would be helpful because sometimes Amazon’s UPS account provides better rates than my own account. However sometimes my account is less.
Seller_Y0Mj6DF1ozRD5
1. Is Amazon BuyShipping Available to ship within Canada? to Canadian Fulfillment centers?
2. How do we resolve instances where a carrier has picked up the packages from our warehouse but tracking shows no movement?
Get answers about Amazon Buy Shipping at an Ask Amazon event on 2/8/2024
Hello Sellers,
Welcome to our Ask Amazon Q&A with the Amazon Buy Shipping team, focusing on your questions with Amazon Buy Shipping.
This topic will be open today, 2/8/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Amazon Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers.
For more information, go to Amazon Buy Shipping.
Our Amazon Buy Shipping team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 2/9/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Get answers about Amazon Buy Shipping at an Ask Amazon event on 2/8/2024
Hello Sellers,
Welcome to our Ask Amazon Q&A with the Amazon Buy Shipping team, focusing on your questions with Amazon Buy Shipping.
This topic will be open today, 2/8/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Amazon Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers.
For more information, go to Amazon Buy Shipping.
Our Amazon Buy Shipping team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 2/9/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Get answers about Amazon Buy Shipping at an Ask Amazon event on 2/8/2024
Hello Sellers,
Welcome to our Ask Amazon Q&A with the Amazon Buy Shipping team, focusing on your questions with Amazon Buy Shipping.
This topic will be open today, 2/8/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Amazon Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers.
For more information, go to Amazon Buy Shipping.
Our Amazon Buy Shipping team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 2/9/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
348 replies
348 replies
Seller_RnmnN0kn7wZCA
My question is: Why should the buyer pay the price adjustment?
It is a bail and switch fraud. The buyer should only pay the price Amazon advertises when he purchases the shipping label if he enters the correct numbers of the dimensions of the package. If the price via Amazon Buy Shipping is less than the carrier charges for the package, then it is Amazon's error or Amazon's false advertising and Amazon should cover the difference.
Seller_Wx5V3TwLiiHd3
Hello,
If we use your shipping service, will your truck pick up?
Seller_cTa9yZxXt1Wzk
If I buy overnight shipping to deliver on Saturday and UPS or FedEx does not deliver until Monday, can I get an adjustment for late delivery?
Seller_J5aRPirNrUiIo
Suggestion only: I use your service; it's pretty well organized. But during the process when the dozen orders are selection, two suggestions:
1. enter the value of the order in the declared value; or offer a default to do so
2. if the order has paid for expedited shipping, ie, added $6 in postage, you should provide a default setting for this. For example, I always ship this in a USPS Priority Mail Padded Envelope instead of Ground Advantage.
Seller_qso9puw2G5kCa
The advertisement claims we can get Safe-T Claim refunds if we have shipped using Amazon Buy Shipping. I have been using Buy Shipping for 2 years now, and I have tried on multiple occasions to get Safe-T Claim refunds for "Items not received." These claims are always denied by the Safe-T Claim team. Why??? Is it because CSBA has issued the refund on my behalf? Or how do I need to submit the claim so that it will be accepted?
Seller_L9g9fnx5vH8d3
Hello team FedEx and UPS offer Flat rate shipping services. FedEx has One Rate and UPS has Simple Rate.
Built in buy shipping you already have FedEx One rates as a carrier option but they are always greyed out how can those be used for shipping services on shipments what are the steps needed.
Seller_OAAf0BtMbrP5Y
Pretty sure those are only available with your own Fedex account and you have to have one rate enabled with your Fedex account rep.
Seller_L9g9fnx5vH8d3
yep have both just don't see the services ever populate no mater what we try.
KJ_Amazon
Hello @Seller_vjSou74UNe07P Thanks for that question about QZ Tray updates/
Our QZ Tray Seller Help includes some troubleshooting tips that may solve your problems.
If the issue persists, please contact Amazon Selling Partner Support and open a ticket here for support.
Please note that some issues could take more time to resolve as we might need to collaborate with the QZ Tray team.
KJ_Amazon
Blake_Amazon
Hey @Seller_L9g9fnx5vH8d3, the team wanted to say: "Thank you for calling this out. The Amazon Buy Shipping is working to resolve this. In the current scenario the weight and dimensions need to be an exact match to the ship method requirements. If there are any discrepencies, the ship method will likely not show up as an option on Amazon Buy Shipping.
For dimensions information, please refer to this help page."
-Blake
Seller_ZQd6C36033giD
what to do when UPS makes incorrect shipping label adjustments and your package went from 6lbs to 60lbs because someone had fat fingers at UPS and AMAZON AND UPS refuse to help stating to call the other. How do I get my money back???? This has happened to me 2x and I’m out hundreds and disputes get me nowhere!
Seller_EInDNpqEa2p2h
We recently received an email from Amazon stating that UPS is now available for international orders via Amazon Buy Shipping. We have our UPS account integrated and use it for domestic labels, but we still do NOT see the UPS international shipping options for international orders. We still only see DHL as an option for all our international orders.
How do we enable the UPS option in "Buy Shipping" for international orders?
Seller_J46Ruz3VzvWCV
Let the fun begin!
Let's see those responses Amazon.
Seller_nB3lJtgLDe5Ww
Feature Request: If I connect my own UPS account number, can you make it possible to compare rates between shipping with my UPS account vs Amazon’s UPS account. Currently once a UPS account is connected then only rates from the newly connected UPS account are shown.
This would be helpful because sometimes Amazon’s UPS account provides better rates than my own account. However sometimes my account is less.
Seller_Y0Mj6DF1ozRD5
1. Is Amazon BuyShipping Available to ship within Canada? to Canadian Fulfillment centers?
2. How do we resolve instances where a carrier has picked up the packages from our warehouse but tracking shows no movement?
Seller_RnmnN0kn7wZCA
My question is: Why should the buyer pay the price adjustment?
It is a bail and switch fraud. The buyer should only pay the price Amazon advertises when he purchases the shipping label if he enters the correct numbers of the dimensions of the package. If the price via Amazon Buy Shipping is less than the carrier charges for the package, then it is Amazon's error or Amazon's false advertising and Amazon should cover the difference.
Seller_RnmnN0kn7wZCA
My question is: Why should the buyer pay the price adjustment?
It is a bail and switch fraud. The buyer should only pay the price Amazon advertises when he purchases the shipping label if he enters the correct numbers of the dimensions of the package. If the price via Amazon Buy Shipping is less than the carrier charges for the package, then it is Amazon's error or Amazon's false advertising and Amazon should cover the difference.
Seller_Wx5V3TwLiiHd3
Hello,
If we use your shipping service, will your truck pick up?
Seller_Wx5V3TwLiiHd3
Hello,
If we use your shipping service, will your truck pick up?
Seller_cTa9yZxXt1Wzk
If I buy overnight shipping to deliver on Saturday and UPS or FedEx does not deliver until Monday, can I get an adjustment for late delivery?
Seller_cTa9yZxXt1Wzk
If I buy overnight shipping to deliver on Saturday and UPS or FedEx does not deliver until Monday, can I get an adjustment for late delivery?
Seller_J5aRPirNrUiIo
Suggestion only: I use your service; it's pretty well organized. But during the process when the dozen orders are selection, two suggestions:
1. enter the value of the order in the declared value; or offer a default to do so
2. if the order has paid for expedited shipping, ie, added $6 in postage, you should provide a default setting for this. For example, I always ship this in a USPS Priority Mail Padded Envelope instead of Ground Advantage.
Seller_J5aRPirNrUiIo
Suggestion only: I use your service; it's pretty well organized. But during the process when the dozen orders are selection, two suggestions:
1. enter the value of the order in the declared value; or offer a default to do so
2. if the order has paid for expedited shipping, ie, added $6 in postage, you should provide a default setting for this. For example, I always ship this in a USPS Priority Mail Padded Envelope instead of Ground Advantage.
Seller_qso9puw2G5kCa
The advertisement claims we can get Safe-T Claim refunds if we have shipped using Amazon Buy Shipping. I have been using Buy Shipping for 2 years now, and I have tried on multiple occasions to get Safe-T Claim refunds for "Items not received." These claims are always denied by the Safe-T Claim team. Why??? Is it because CSBA has issued the refund on my behalf? Or how do I need to submit the claim so that it will be accepted?
Seller_qso9puw2G5kCa
The advertisement claims we can get Safe-T Claim refunds if we have shipped using Amazon Buy Shipping. I have been using Buy Shipping for 2 years now, and I have tried on multiple occasions to get Safe-T Claim refunds for "Items not received." These claims are always denied by the Safe-T Claim team. Why??? Is it because CSBA has issued the refund on my behalf? Or how do I need to submit the claim so that it will be accepted?
Seller_L9g9fnx5vH8d3
Hello team FedEx and UPS offer Flat rate shipping services. FedEx has One Rate and UPS has Simple Rate.
Built in buy shipping you already have FedEx One rates as a carrier option but they are always greyed out how can those be used for shipping services on shipments what are the steps needed.
Seller_L9g9fnx5vH8d3
Hello team FedEx and UPS offer Flat rate shipping services. FedEx has One Rate and UPS has Simple Rate.
Built in buy shipping you already have FedEx One rates as a carrier option but they are always greyed out how can those be used for shipping services on shipments what are the steps needed.
Seller_OAAf0BtMbrP5Y
Pretty sure those are only available with your own Fedex account and you have to have one rate enabled with your Fedex account rep.
Seller_OAAf0BtMbrP5Y
Pretty sure those are only available with your own Fedex account and you have to have one rate enabled with your Fedex account rep.
Seller_L9g9fnx5vH8d3
yep have both just don't see the services ever populate no mater what we try.
Seller_L9g9fnx5vH8d3
yep have both just don't see the services ever populate no mater what we try.
KJ_Amazon
Hello @Seller_vjSou74UNe07P Thanks for that question about QZ Tray updates/
Our QZ Tray Seller Help includes some troubleshooting tips that may solve your problems.
If the issue persists, please contact Amazon Selling Partner Support and open a ticket here for support.
Please note that some issues could take more time to resolve as we might need to collaborate with the QZ Tray team.
KJ_Amazon
KJ_Amazon
Hello @Seller_vjSou74UNe07P Thanks for that question about QZ Tray updates/
Our QZ Tray Seller Help includes some troubleshooting tips that may solve your problems.
If the issue persists, please contact Amazon Selling Partner Support and open a ticket here for support.
Please note that some issues could take more time to resolve as we might need to collaborate with the QZ Tray team.
KJ_Amazon
Blake_Amazon
Hey @Seller_L9g9fnx5vH8d3, the team wanted to say: "Thank you for calling this out. The Amazon Buy Shipping is working to resolve this. In the current scenario the weight and dimensions need to be an exact match to the ship method requirements. If there are any discrepencies, the ship method will likely not show up as an option on Amazon Buy Shipping.
For dimensions information, please refer to this help page."
-Blake
Blake_Amazon
Hey @Seller_L9g9fnx5vH8d3, the team wanted to say: "Thank you for calling this out. The Amazon Buy Shipping is working to resolve this. In the current scenario the weight and dimensions need to be an exact match to the ship method requirements. If there are any discrepencies, the ship method will likely not show up as an option on Amazon Buy Shipping.
For dimensions information, please refer to this help page."
-Blake
Seller_ZQd6C36033giD
what to do when UPS makes incorrect shipping label adjustments and your package went from 6lbs to 60lbs because someone had fat fingers at UPS and AMAZON AND UPS refuse to help stating to call the other. How do I get my money back???? This has happened to me 2x and I’m out hundreds and disputes get me nowhere!
Seller_ZQd6C36033giD
what to do when UPS makes incorrect shipping label adjustments and your package went from 6lbs to 60lbs because someone had fat fingers at UPS and AMAZON AND UPS refuse to help stating to call the other. How do I get my money back???? This has happened to me 2x and I’m out hundreds and disputes get me nowhere!
Seller_EInDNpqEa2p2h
We recently received an email from Amazon stating that UPS is now available for international orders via Amazon Buy Shipping. We have our UPS account integrated and use it for domestic labels, but we still do NOT see the UPS international shipping options for international orders. We still only see DHL as an option for all our international orders.
How do we enable the UPS option in "Buy Shipping" for international orders?
Seller_EInDNpqEa2p2h
We recently received an email from Amazon stating that UPS is now available for international orders via Amazon Buy Shipping. We have our UPS account integrated and use it for domestic labels, but we still do NOT see the UPS international shipping options for international orders. We still only see DHL as an option for all our international orders.
How do we enable the UPS option in "Buy Shipping" for international orders?
Seller_J46Ruz3VzvWCV
Let the fun begin!
Let's see those responses Amazon.
Seller_J46Ruz3VzvWCV
Let the fun begin!
Let's see those responses Amazon.
Seller_nB3lJtgLDe5Ww
Feature Request: If I connect my own UPS account number, can you make it possible to compare rates between shipping with my UPS account vs Amazon’s UPS account. Currently once a UPS account is connected then only rates from the newly connected UPS account are shown.
This would be helpful because sometimes Amazon’s UPS account provides better rates than my own account. However sometimes my account is less.
Seller_nB3lJtgLDe5Ww
Feature Request: If I connect my own UPS account number, can you make it possible to compare rates between shipping with my UPS account vs Amazon’s UPS account. Currently once a UPS account is connected then only rates from the newly connected UPS account are shown.
This would be helpful because sometimes Amazon’s UPS account provides better rates than my own account. However sometimes my account is less.
Seller_Y0Mj6DF1ozRD5
1. Is Amazon BuyShipping Available to ship within Canada? to Canadian Fulfillment centers?
2. How do we resolve instances where a carrier has picked up the packages from our warehouse but tracking shows no movement?
Seller_Y0Mj6DF1ozRD5
1. Is Amazon BuyShipping Available to ship within Canada? to Canadian Fulfillment centers?
2. How do we resolve instances where a carrier has picked up the packages from our warehouse but tracking shows no movement?
