My products has been posted 13 NON-VP negative reviews on the same day!!!Where is the Amazon justice???
We have suffered a malicious attack from non-verified purchase (NON-VP) bad reviews! We need your help to save our product and listings.
Today, we received 13 non-verified purchase malicious reviews in one day. We have provided enough evidence to Amazon, but they still haven't helped us resolve the issue. These reviews are from new accounts that write malicious comments and give our product 1-star ratings to lower our rating. This has negatively influenced our product and the Amazon platform. We hope Amazon can investigate this and help honest sellers.
I feel very worried and upset. Please help me!
CASE ID: 15607473211
Seller support has refused to help me. They said customers can give reviews even if they have not purchased the product. How ridiculous! Okay, they can post reviews, but why give me 13 bad reviews on the same day?
I hope Amazon can help me resolve this! I think many sellers have suffering this malicious attack before Prime Day!!
0 replies
Roberto_Amazon
Hello! @Seller_IUgYw6EAxhLMp
Thank you for using the Forums. I understand your concern on this and I understand you have connected with our Support team on this issue, keep in mind that our Seller Support teams are unable to remove or influence the reviews. This is owned by our Communities team and the reviews will only be removed if they go against our guidelines below:
The fact they are non-vp reviews do not make them immediately eligible for removal, please see our help page where this is explained:
- Can a buyer review a product not purchased on Amazon or from me?
Yes, provided that the buyer meets the eligibility criteria in our Community Guidelines. They can review any product on Amazon, regardless of where they purchased that product.
If you think the reviews should be removed as they go against the guidelines above, please follow the standard path for removal:
- From the product detail page, find the review in question.
- Click the “Report abuse” link and follow the steps to report the review.
- You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
Thank you for your understanding,
My products has been posted 13 NON-VP negative reviews on the same day!!!Where is the Amazon justice???
We have suffered a malicious attack from non-verified purchase (NON-VP) bad reviews! We need your help to save our product and listings.
Today, we received 13 non-verified purchase malicious reviews in one day. We have provided enough evidence to Amazon, but they still haven't helped us resolve the issue. These reviews are from new accounts that write malicious comments and give our product 1-star ratings to lower our rating. This has negatively influenced our product and the Amazon platform. We hope Amazon can investigate this and help honest sellers.
I feel very worried and upset. Please help me!
CASE ID: 15607473211
Seller support has refused to help me. They said customers can give reviews even if they have not purchased the product. How ridiculous! Okay, they can post reviews, but why give me 13 bad reviews on the same day?
I hope Amazon can help me resolve this! I think many sellers have suffering this malicious attack before Prime Day!!
My products has been posted 13 NON-VP negative reviews on the same day!!!Where is the Amazon justice???
We have suffered a malicious attack from non-verified purchase (NON-VP) bad reviews! We need your help to save our product and listings.
Today, we received 13 non-verified purchase malicious reviews in one day. We have provided enough evidence to Amazon, but they still haven't helped us resolve the issue. These reviews are from new accounts that write malicious comments and give our product 1-star ratings to lower our rating. This has negatively influenced our product and the Amazon platform. We hope Amazon can investigate this and help honest sellers.
I feel very worried and upset. Please help me!
CASE ID: 15607473211
Seller support has refused to help me. They said customers can give reviews even if they have not purchased the product. How ridiculous! Okay, they can post reviews, but why give me 13 bad reviews on the same day?
I hope Amazon can help me resolve this! I think many sellers have suffering this malicious attack before Prime Day!!
0 replies
0 replies
Roberto_Amazon
Hello! @Seller_IUgYw6EAxhLMp
Thank you for using the Forums. I understand your concern on this and I understand you have connected with our Support team on this issue, keep in mind that our Seller Support teams are unable to remove or influence the reviews. This is owned by our Communities team and the reviews will only be removed if they go against our guidelines below:
The fact they are non-vp reviews do not make them immediately eligible for removal, please see our help page where this is explained:
- Can a buyer review a product not purchased on Amazon or from me?
Yes, provided that the buyer meets the eligibility criteria in our Community Guidelines. They can review any product on Amazon, regardless of where they purchased that product.
If you think the reviews should be removed as they go against the guidelines above, please follow the standard path for removal:
- From the product detail page, find the review in question.
- Click the “Report abuse” link and follow the steps to report the review.
- You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
Thank you for your understanding,
Roberto_Amazon
Hello! @Seller_IUgYw6EAxhLMp
Thank you for using the Forums. I understand your concern on this and I understand you have connected with our Support team on this issue, keep in mind that our Seller Support teams are unable to remove or influence the reviews. This is owned by our Communities team and the reviews will only be removed if they go against our guidelines below:
The fact they are non-vp reviews do not make them immediately eligible for removal, please see our help page where this is explained:
- Can a buyer review a product not purchased on Amazon or from me?
Yes, provided that the buyer meets the eligibility criteria in our Community Guidelines. They can review any product on Amazon, regardless of where they purchased that product.
If you think the reviews should be removed as they go against the guidelines above, please follow the standard path for removal:
- From the product detail page, find the review in question.
- Click the “Report abuse” link and follow the steps to report the review.
- You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
Thank you for your understanding,
Roberto_Amazon
Hello! @Seller_IUgYw6EAxhLMp
Thank you for using the Forums. I understand your concern on this and I understand you have connected with our Support team on this issue, keep in mind that our Seller Support teams are unable to remove or influence the reviews. This is owned by our Communities team and the reviews will only be removed if they go against our guidelines below:
The fact they are non-vp reviews do not make them immediately eligible for removal, please see our help page where this is explained:
- Can a buyer review a product not purchased on Amazon or from me?
Yes, provided that the buyer meets the eligibility criteria in our Community Guidelines. They can review any product on Amazon, regardless of where they purchased that product.
If you think the reviews should be removed as they go against the guidelines above, please follow the standard path for removal:
- From the product detail page, find the review in question.
- Click the “Report abuse” link and follow the steps to report the review.
- You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
Thank you for your understanding,
