Compliance review taking long and no response
user profile
Seller_RufTpk1oVTXTh

Compliance review taking long and no response

I've submitted all required document for compliance and one particular case has been in review for over two weeks now and three others going to a week.

Case ID: 15365665481 (opened on May 30th).

Case IDs: 15424155301, 15424032391, and 15424053431 (opened on June 11)

This is unusual, normally within 48-72 hours the compliance team reviews and informs you of approval or request more documents if they need anything else.

But this time, it's been silence. No response, nothing. I've tried calling seller support numerous and account health and they just ask me to wait.

Any suggestions on how to escalate and get the compliance team to review submitted documents?

Thanks.

184 views
15 replies
20
Reply
0 replies
user profile
Manny_Amazon

Hello @Seller_RufTpk1oVTXTh,

I'm sorry you're running into delays with your compliance reviews. I've contacted the appropriate team and requested assistance with updating the requests for you. I'll follow up as soon as I hear back from them.

Thanks for your patience in the meantime.

- Manny

10
Follow this discussion to be notified of new activity

Similar Discussions