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Read onlyHi All,
I recieved a slew of restricted products violations based on a feed issue I was having with a supplier. I though that I solved the issue and removed the listings, but they crept back in. Amazon has assessed them as high impacting violations. I called into seller support and they said I needed to write a summary of what caused the issue and what steps I had taken to resolve it. They also stated that I should delete the listings. I did all of that and submitted an appeal. They keep denying the appeal saying that just deleting the listings is not good enough, but I have completely severed the relationship with the provider that was supplying the products. How do I get these violations removed and get my account back to healthy. I keep getting different stories from seller support.
Hey there @Seller_TLWuaQYdKbWVE,
Thank you so much for posting within the Seller Forums! I hope this finds you well.
I understand you have concerns regarding restricted products and your account.
In order to better assist here, I do need some clarification on the exact violations and communication you have received. Please feel free to provide any performance notifications or details in terms of those violations.
I look forward to your reply,
Stevie.
Hello @Seller_TLWuaQYdKbWVE,
Thank you for following up with this information.
The ASINS I am requesting the violations be removed from are:
B0D717SG3P
B0D712BVF3
I can see from the ASIN provided that this is associated with our explosives, weapons and related items policy. Typically when there are serious concerns with this policy it will result in the deactivation of your account, has your account been deactivated?
These issues can only be disputed with proper documentation that validates they did not violate our policy. If the account was deactivated these documents will be required for reactivation. With that being said, a plan of action will not be accepted in these situations. Do you have any supporting documents that verifies these listings compliance? If we cannot verify compliance we cannot guarantee a favorable outcome.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.