We have just received this message down below. We are seller fulfilled and ship out larger items and only use LTL shipments through our broker. However even though we select the freight carrier on the drop down and put that it is LTL with the PRO number we find that this is not always accurate with Amazon's tracking as sometimes we will ship LTL with DHE and it will show on the customers side as UPS. Also all of our freight shipments require the customer to book an appointment which can hurt our delivery window if the customer chooses not to accept the shipment right away. Any suggestions how we can approve our VTR? is there a manual way of marking shipments delivered if we have the POD(proof of delivery). Please help as we do not want our account at risk for a flaw in Amazon's tracking with LTL shipments.
Hello Seller, We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category." You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free
