I have a customer who wants to edit his seller feedback. I can see where product reviews are edited, (under Account/Profile), but I can't see where customer can see their Seller Feedback and edit it?

The number of customers buying from us has increased recently which is a good thing, however, with more customers leads to the inevitability that some customers will be unsatisfied with their experience. The few that are unsatisfied, which is less than 1% always leave reviews and we've noticed the number of negative reviews increasing due to number of customers increasing. However, we have not seen the same jump in satisfied customer leaving positive reviews which is insanely frustrating. Our ODR(Order Defect Rate) is going up every month because we sell increasingly more each month and at least one negative review is left whereas not a single positive review is left despite the overwhelming positive experience. How can we slow this down because customers leave negative reviews for pretty much anything and we cannot afford for the few customers to affect the service we provide the majority and our business.

We’re a new brand, the sole manufacturer of the product we sell so you can imagine how beneficial each and every product review is especially when they’re five stars.

We’ve received about a dozen 5 star product reviews submitted as seller feedback because Amazon makes it so unclear to the customers what they are reviewing.

As an Amazon customer I’ve never once looked at seller ratings but product review ratings are right in your face while shopping.

Amazon needs to provide a way for seller feedback which is clearly intended as a product review to be moved to our product page as a review.

Is there anyway to do this already that I’m missing or is this just something we have to put up with?